200 CX Influencers to follow to kickstart 2021

Engati Team
|
21
min read
200 CX Influencers to follow to kickstart 2021

Whether you’re looking for inspiration, or you’re interested in getting fantastic insights on the latest Customer Experience and Artificial Intelligence trends, Engati CX is the place to be. Meet our 200 luminaries who have taken these worlds by storm and have created a community like no other.  

Engati CX is a community of thought leaders and Influencers in the customer experience, marketing automation, and technology space. Our experts have covered topics ranging from transforming customer experiences and digital transformation, to data, IoT, the power of people, emerging technologies, and more. A snapshot of topics that our conversations have touched on.



Here are some highlights of what they have shared with us!


1. Shep Hyken

There’s a certain magic to creating beautiful customer experiences and you can create those sparks by featuring the magician himself, Shep Hyken.

Interview | LinkedIn | Twitter | Website

2. Arjen Van Berkum

According to Arjen Van Berkum, we may be seeing a shift from Artificial Intelligence towards Augmented Intelligence. 

InterviewLinkedIn | Twitter | Website

3. Antonio Grasso

Are companies facing challenges when accepting AI into the workforce? Find out with Antonio Grasso, the CEO of Digital Business Innovation Srl

Interview | LinkedIn | Twitter | Website

4. Shane Barker

Explore the Future of Digital Marketing and how to leverage it during the pandemic with Shane Barker.

Interview | LinkedIn | Twitter | Website


5. Nicolas Babin

Are we going through evolution or a revolution? Here's what Babin Business Consulting's President, Nicolas Babin has to say.

Interview
LinkedIn | Twitter | Website

6. Neville Gaunt

Take efficiency to the next level with the use of Technology. Find out more about the Leadership Amongst Youth with Mindfit CEO, Neville Gaunt.

Interview | LinkedIn | Twitter | Website


7. Neil Cattermull

Neil Cattermull, a top-ranked global tech thought leader, talks about the new applications of Blockchain and Cloud Computing.

Interview | LinkedIn | Twitter  

8. Frank Eliason

" When I think of customer experience, I think of three circles intersecting- technology, process, human. And where they intersect is your customer experience. "

Interview | LinkedIn | Twitter | Website 

9. Alex Jiménez

Explore the future of AI and FinTech with top FinTech influencer, Alex Jimenez, the CSO of Extractable.

Interview | LinkedIn | Twitter | Website


10. Sarbjeet Johal

" To out-compete your competition, you have to out-educate the market. "

Interview | LinkedIn | Twitter | Website

11. Johannes Drooghaag

AI can be used as a tool to help us make major decisions. Johannes Drooghang talks about humanizing AI to leverage our decision making.

Interview | LinkedIn | Twitter | Website   

12. Paul Colmer

" The goal is to improve the way we do things, especially in Customer Experience.  "


Interview | LinkedIn | Twitter | Website     


13. Vladimer Botsvadze

The more content you put out, the more successful you become.” Vladimer Botvadze shares his exclusive social media tips on Engati CX.

Interview | LinkedIn | Twitter | Website   


14. Avrohom Gottheil

“ Automation is a tool that is to be leveraged in the right place and at the right time ”

Interview | LinkedIn | Twitter | Website   

15. Roger Dooley

" Put the customer first...and all other concerns second, Alter your behavior based on your customer’s behavior. "

Interview | LinkedIn | Twitter | Website

16. Franco Ronconi

" Chatbots for customer interactions will be a major advantage for all sorts of companies. "

Interview | LinkedIn | Twitter    

17. Glen Gilmore

" Social media, AI, 5G they’re all changing our world dramatically. They all have the ability to bring about change. Because of them, we get better connectivity, better healthcare, better sustainability. "


Interview | LinkedIn | Twitter | Website

18.Chuck Brooks

“ We’re in a really interesting era, where technology is really going to define who we are and what we do. I certainly think AI will be the backbone of that, along with Machine Learning. ”

Interview | LinkedIn | Twitter     

19. Carson Heady

" The employment of bots alleviates the sales and customer service teams. They're able to answer queries in real-time, which increases customer satisfaction. "

Interview | LinkedIn | Twitter


20. Elise Quevedo

" Embrace social media. Embrace new conversational technologies. "

Interview | LinkedIn | Twitter | Website   

21. Tyler Cohen Wood

" Conversational AI definitely helps with Customer Services. Technology will connect customers right away. It can help with customer queries, while still stimulating the need for conversation. So really, technology meets all customer needs. "

Interview | LinkedIn | Twitter | Website


22. Adrian Swinscoe

" To create a customer-centric culture, you’ll need to create a proper, outside-in organization. "

Interview | LinkedIn | Twitter | Website


23. Vikaas Sachdeva

" You cannot have good customer experience if the customers themselves aren't willing to trust the chatbot. "

Interview | LinkedIn | Twitter | Website     

24. Jeremy Scrivens

" Innovation is about reimagining, not simply solving problems. "

Interview | LinkedIn | Twitter     


25. Colin Shaw

" Organizations are not going to improve the customer experience and go into whatever costs are involved in doing that if it doesn’t provide a return. "

Interview | LinkedIn | Twitter | Website     

26. Angela Maiers

“ What makes this generation so different is that we’re the first generation in the history of our world that's grown up in a time where impossible doesn't exist. ”

Interview | LinkedIn | Twitter | Website    

27. Dr. Andreas K. Maier

“ Now we see that digital methods are accelerated dramatically. My world is exploding, it feels like a surge. ” 

Interview | LinkedIn | Twitter  


28. Kevin L. Jackson

" If you just migrate without renewing or upgrading the business model, it doesn't deliver innovation nor does it address new opportunities that can be afforded by technology. "

Interview | LinkedIn | Twitter   


29. Jay McBain

Jay McBain, pioneer of the Dandelion Marketing Approach shows you how to fine-tune your business with the latest tech.

Interview | LinkedIn | Twitter | Website
   


30.  Dan Gingiss

" The hardest thing to do is to look at the entire customer journey, from a macro view. "


Interview | LinkedIn | Twitter | Website

31. Linda Grasso

" Bots will not be a replacement for humans, rather a supporting piece to drive efficiency. "

Interview | LinkedIn | Twitter

32. Jeff Kagan

" AI is going to take the front page and centre stage. It's been hiding in the back in the past decade, but now it's coming into the light. "

Interview | LinkedIn | Twitter


33. Adam Toporek

Digital Transformation v/s Digital Integration. Adam Toporek discusses the need for digital systems integrated with a human element.

Interview | LinkedIn | Twitter | Website

34. Nate Brown

" If they've got basic queries, let a bot handle it. If their doubts are of a more complicated nature, let them talk to a human agent. "

Interview | LinkedIn | Twitter | Website


35. Chelsea Andrew

" Conversational AI works as a much better strategy to acquire a more loyal, quality customer base. It’s a more effective tool to pinpoint potential customers. "

Interview | LinkedIn | Twitter | Website


36. Dinis Guarda

What does the future of tech look like? What technologies are Fortune 500 companies using to solve their supply chain problems? Find out with Dinis Guarda.

Interview | LinkedIn | Twitter | Website


37. Sally Eaves

" Trust, Blockchain, and Chatbots need to go hand-in-hand. "

Interview | LinkedIn | Twitter

38.Jeanne Bliss

" The companies that are going to come back the quickest are the ones that had a role in helping people during this time. "

Interview | LinkedIn | Twitter | Website


39. Bob E. Hayes

" The bottom line is, analytics teaches you how the world works, how businesses run, and what factors you have to pull to make changes happen. "

Interview | LinkedIn | Website

40. Samantha Kelly

" More companies need to use conversational agents and chatbots fit into this aspect of creating valuable customer experiences. "

Interview | LinkedIn | Twitter | Website

41. Dion Hinchcliffe

" When you have a digital supply chain, you can foresee change coming in. Especially in situations like the pandemic. It allows us to prepare, and it also helps us market.  "

Interview | LinkedIn | Twitter | Website


42. Gary Bizzo

" Machine Learning has come a long way. I find that it’s actually better at understanding consumer behaviour. "

Interview | LinkedIn | Twitter | Website

43. April Rudin

" People are more comfortable with asking questions face-to-face before investing or making any transactions, which is where Conversational AI comes in. AI has the ability to incorporate behavior, and language to converse. It has the potential to fill the gap between personal relationships and technology. "

Interview | LinkedIn | Twitter | Website


44. Michael King

" Don’t waste your time on channels where your audience isn’t available. "

Interview | LinkedIn | Twitter | Website

45. Joanne Moretti

" When you have a digital supply chain, you can foresee change coming in. Especially in situations like the pandemic. It allows us to prepare, and it also helps us market. "

Interview | LinkedIn | Twitter | Website

46. Keith Keller

" Content Marketing is the concept of putting out information that people want to know and build trust around the idea that you are the expert. "

Interview | LinkedIn | Twitter | Website

47. Steve Tunstall

" Digital transformation is a slow-cooked meal. It isn’t fast food by any means and it varies country by country. "

Interview | LinkedIn | Twitter | Website

48. Kate O'Neill

" Technology is a part of the solution to the problem, but we have to start from a human-centric approach. "

Interview | LinkedIn | Twitter | Website

49. João Bocas

" If the condition does not appear to be severe, they ask you to keep an eye on your temperature or symptoms. But, if the condition seems severe, they recommend a professional consultant. "

Interview | LinkedIn | Twitter  


50. Shailendra Kumar

" With all the technology that is coming, cybersecurity is becoming increasingly important. As more data we use and more technology comes into play, hackers get more tempted. Cybersecurity is becoming extremely important in such a situation. We need to protect our data and be proactive about it. "

Interview | LinkedIn | Twitter | Website

51. Matteo Rizzi

" Chatbots have enormous potential. "

Interview | LinkedIn | Twitter | Website


52. Dr. Robin Kiera

" You can do and achieve whatever you want, the technology and the knowledge of the world is out there! "


Interview | LinkedIn | Twitter | Website

53. Mike Kail

" Customers just want the answer. We don’t want to be on a call, on hold with bad music or dead air. It’s a bad, frustrating experience. You know, one minute on hold feels like ten minutes in normal time. "

Interview | LinkedIn | Twitter

54. Lori H. Schwartz

" We have to remember that going forward. We need to think about how to create personalized customer experiences, not a traditional demographic. "

Interview | LinkedIn | Twitter

55. David M. Brear

" The best reason to adopt technology is to understand consumer problems so that it can be leveraged to help in decision making. "

Interview | LinkedIn | Twitter | Website

56. Luis Suarez

" There are no excuses for anyone to go back to normal. We have to use digital tools. "

Interview | LinkedIn | Twitter  

57. Dr. Pete Meyers

We've talked a lot about the importance of data, let's focus on what data you should collect and how to utilize it to leverage your business. Check out what Dr. Pete Meyers has to say.

Interview | LinkedIn | Twitter | Website

58. Graham Clark

Graham Clark, EVP Customer Experience, Digital Transformation & Independent Consultant at Customer Results reveals the missing piece of many companies’ CX plans. 

Interview | LinkedIn | Twitter


59. Bill Mew

" We need meaningful protection but we need to balance that with innovation. And seeking to use technology to maximize economic and social value. "

Interview | LinkedIn | Twitter  

60. Doyle Buehler

" Value Creation, Experience, and Digital Delivery- get these elements right and your digital foundations will become that much stronger! "

Interview | LinkedIn | Twitter | Website


61. Ricardo Saltz Gulko

“ With chatbots, they can solve your problem immediately. If it's a complex query, they can pass you on to a human. This results in a much better experience. "

Interview | LinkedIn | Twitter | Website

62. Tim Hughes

" This is how we as sellers make sure we’re top of mind when buyers are actually looking for things. And these are the things all businesses need to do right now. "

Interview | LinkedIn | Twitter | Website

63. Ben Motteram

" Don't fall into the trap of waiting for something to happen before stepping up your CX game. Each day you wait is a day your customers are missing out on having an improved experience with you. "

Interview | LinkedIn | Twitter


64. Silvana Buljan

" It's about understanding what would be the next best activity to offer as a company based on their needs and preferences. And tracking this data in real-time with technology. "

Interview | LinkedIn | Twitter | Website


65. Ian Moyse

With everyone stuck at home consuming content all day long, there's never been a better time to build your brand. Explore how with Ian Moyse.

Interview | LinkedIn | Twitter

66. Mike Allton

" Your community is the people who are interested in your brand and who are interested in interacting with your brand about topics relating to your brand. It's not just your Facebook group. It includes the people who follow and engage with all your social media. Who listens to your podcasts. Who subscribes to your YouTube channel. "

Interview | LinkedIn | Twitter | Website

67. Nigel Willson

" We shouldn’t rely on automation and AI solutions so heavily. The human aspect of decision-making is critical, so the best solutions are a combination of human expertise and AI. "

Interview | LinkedIn | Twitter

68. Shane Fogle

" From a CX side, we’re going to see a lot of uses of predictive analysis. It’s going to benefit customers. "

Interview | LinkedIn | Twitter  


69. Helen Yu

" AI is definitely here to stay. It will enhance our lives as employees, leaders, customers, and even investors. AI will not replace humans, but it will enable us to ask the right questions. This will help us innovate and stay ahead of the customer expectations. "

Interview | LinkedIn | Twitter | Website


70. Katie King

" 85% of customer services will be done by conversational AI and the remaining 15% gets escalated to a human agent! "

Interview | LinkedIn | Twitter | Website

71. Tulsee Doshi

Tulsee Doshi talks about the importance of ethics security when it comes to AI and how we can bring a shift in it if we work on it collectively

Interview | LinkedIn | Twitter

72. Andy Fitze

" We have to start the conversation about data, government structures, and data processing. We also have to discuss infrastructure- how we organize ourselves in corporate architecture. And general infrastructure- how can we use Cloud, especially for large corporations. It’s a huge hassle. "

Interview | LinkedIn | Twitter | Website


73. Cyril Coste

" If you haven’t started your digital transformation journey yet, you’re in some trouble. "

Interview | LinkedIn | Twitter  

74. Jessica Noble

" If you're trying to create better employee and customer experiences, but you don't have strong leadership and healthy culture, you're fighting an uphill battle. "

Interview | LinkedIn | Twitter | Website

75. Joe Pine

" The customer is the individual. A persona is not a customer. "

Interview | LinkedIn | Twitter | Website

76. Giuliano Liguori

" As the use of technology advances, there is above all one thing that we must not lose sight of the importance of trust, trusting technology and data. "

Interview | LinkedIn | Twitter | Website

77. Jakomi Matthews

" Satisfaction Gap = Level of Importance - Level of Satisfaction "

Interview | LinkedIn | Twitter | Website

78. Jonathan Aufray

" Don't be too salesy. You can share tips, tricks and strategies with them. Give them value. "

Interview | LinkedIn | Twitter | Website

79. Jeannie Walters

" If we can use AI & bots to answer questions in the right moments and in the right way, that's actually one of those micro-moments that build trust. "

Interview | LinkedIn | Twitter | Website

80. Andy Mura

" There are 2 keywords when it comes to digital transformation- speed and personalization. "

Interview | LinkedIn | Twitter


81. Adriana Tica

" Chatbots are great at delivering personalized experiences. They take recommendations to a whole new level. They easily analyze customer behaviour and make great recommendations for content products and at the perfect time, They have the ability to take marketing and advertising on autopilot. "

Interview | LinkedIn | Twitter

82. Annette Franz

" Technology is a facilitator. It’s about emotions, interactions, and experiences. We cannot throw technology to solve a people problem. It has to be used as a facilitator. "

Interview | LinkedIn | Twitter | Website

83. Mark Schaefer

" When we use tech to serve customers in a more human way that creates delight, engagement, connection, and inspiration. That’s when we can use technology in marketing at its best. "

Interview | LinkedIn | Twitter | Website

84. Muntazir Haider

" AI has changed drastically the way things are and in 5 years it will continue to change more. "

Interview | LinkedIn | Twitter | Website


85. Hari T. N.

" Conversational AI and chatbots serve as an excellent first point-of-contact. "

Interview | LinkedIn | Twitter

86. R. Michael Brown


Find out in our exclusive talk with Michael Brown where we discuss how to have an unforgettable launch with the power of technology and social media.

Interview | LinkedIn | Twitter | Website

87. Lee Bryant


" When we create a strong base of business capabilities, we can do the most exciting digital innovation with our customers. "

Interview | LinkedIn | Twitter | Website

88. Cyril Bladier

Cyril Bladier, a digital marketing genius shares what he thinks is going to be a game-changer for automating B2B marketing.

Interview | LinkedIn | Twitter | Website

89. Tom Pick

" Your content is a demonstration of your expertise and helpfulness. At the end of the day, people need to have a familiarity with your brand. They need to know what you are and what you stand for. "

Interview | LinkedIn | Twitter | Website

90. Christoph Trappe

" You can show them what steps they can take to solve their problems on their own (and show them how much effort that would take). Now, they might not feel like making that effort and just go ahead and hire you to solve their problem. "

Interview | LinkedIn | Twitter | Website

91. Dennis Wakabayashi

" It's not just empathy for the customer, it's empathy for the employee. It's empathy for the citizens. And, it's also empathy for the stakeholders. "

Interview | LinkedIn | Twitter | Website

92. Howard Wolpoff

" Your website is your #1 salesperson and it has to perform like so! "

Interview | LinkedIn | Twitter

93. Claire Boscq-Scott

" You need to create a culture of motivation, a culture of creativity, and a culture where everyone wants to deliver amazing customer experiences. "

Interview | LinkedIn | Twitter

94. Yadu Muntha

Here's how workplaces of tomorrow will leverage AI, robotics, and automation technologies according to technology consultant and business development specialist, Yadu Muntha.

Interview | LinkedIn | Twitter | Website 

95. Chris N. West

" Some people focus on growing on a certain channel. The reality again is to expand to different channels and to explore how it all can work together. "

Interview | LinkedIn | Twitter | Website

96. David Meerman Scott

" There has to be a human approach to technology. Algorithms and bots need to be built from the perspective of how they're working to make a true human connection. When you deploy technology, you need to make sure that it's in the service of the humans. "

Interview | LinkedIn | Twitter | Website

97. Dilpreet Singh

Dilpreet Singh, the head of CRM and Customer Analytics at The Oberoi Group spills the beans on the 3 steps to mastering customer-relationship management.

Interview | LinkedIn

98. Sarah-Jayne Gratton


" We have always had a relationship with technology. It’s an invisible part of our lives every day because it’s everywhere. We don’t even think about it. "

Interview | LinkedIn | Twitter | Website

99. Dean Anthony Gratton

According to Dean, technology is all about clever programming. So, how do we align our thinking with our machines? Find out on Engati CX. 

Interview | LinkedIn | Twitter | Website


100. Raul Guillermo Amigo

" You can create better experiences for your customers and create positive experiences for your customers with chatbots by saving them time, energy, and frustration in the process of resolving their issues. "

Interview | LinkedIn | Twitter | Website

101. Amas Tenumah

" We are trying to align with you, the customer. You are trying to get X, Y, and Z done, these are your goals. Our mission is to act in a supporting role to help you achieve these goals. "

Interview | LinkedIn | Twitter | Website


102. Jagmohan Singh

Wondering how to create a strong digital organization? Jagmohan Singh, the author of 'Are you a digital dinosaur' shows you how on Engati CX.

Interview | LinkedIn | Twitter  

103. Stacy Sherman

Crafting great CX is all about the basics, and it starts with the employees. Here are Stacy Sherman's secrets on taking CX to a whole new level.

Interview | LinkedIn | Twitter | Website

104. Steven Van Belleghem

How far are your plans set? Are you just looking at today and tomorrow? Watch Steven Van Belleghem, co-founder of Nexxworks talk about planning for the day after tomorrow.

Interview | LinkedIn | Twitter | Website


105. Bernie Borges

" The buyer is a modern buyer, so you need to be a modern seller! "

Interview | LinkedIn | Twitter | Website 


106. John Andrews

" The problem with marketing in mobile environments is the constant push marketing that still exists. Many marketers still try to push in a very personal way, but on a very personal media. And it feels invasive. So it’s not a good environment to interrupt with messaging. "

Interview | LinkedIn | Twitter  


107. Nico Gramenz

What are your decisions based on? Are they just gut feelings or is data involved? Read Nico Gramenz's thoughts on data-driven decisions.

Interview | LinkedIn | Twitter


108. Ardath Albee

" We tend to forget about emotion when it comes to B2B. If they’re younger people, is your content going to help them climb the career ladder? If they’re older, will your content help them leave behind a legacy? "

Interview | LinkedIn | Twitter  


109. Saul Colt

It's time to go back to the basics of marketing. Here's a quick lesson on the effectiveness of word of mouth marketing with Saul Colt. W

Interview | LinkedIn | Twitter | Website 

110. Gina Schreck

You've heard about social listening, but how can you use it to humanize ConversationalAI? Find out with Gina Schreck, the CEO of The Village Workspace & SocialKNX.

Interview | LinkedIn | Twitter | Website


111. Thea Cole

Understand your audience in 7 simple steps! Tune into this episode of Engati CX with Thea Cole, the CEO of Latimer

Interview | LinkedIn | Website 

112. Shukri G. Cornelius

Learn how to deliver a quality brand experience with AI and automation with Shukri G. Cornelius, CEO at WithNova.

Interview | LinkedIn | Twitter | Website



113. Daryn Mason

Watch speaker, writer, and facilitator, Daryn Mason's crash course on how the pandemic has changed selling strategies.

Interview | LinkedIn | Twitter | Website 

114. Steph Nissen

"AI is all about finding hidden knowledge and discovering something that’s known but not acknowledged by humans themselves," according to Steph Nissen, Chief Digital Operations Advisor at Atomic Revenue.

Interview | LinkedIn | Twitter | Website

115. Antonio Santos

How do we address employee needs? How do we look at new ways of working? Find out with Antonio Santos, The Digital Transformation Lab's Co-Founder.

Interview | LinkedIn | Twitter | Website


116. Ted Rubin

" Return on Relationship is the value that’s perceived or real, that will accrue over time. It’s about building a connection over the years through authentic interactions and engagement. "

Interview | LinkedIn | Twitter | Website

117. Roberta O'Keith

"Customer feedback is important to drive change" according to Strategic Business Advisor at ROK Advisors, Roberta O'Keith. 

Interview | LinkedIn | Twitter | Website


118. Kami Watson Huyse

"Always use technology to enhance human touch," is what Zoetica Media's CEO, Kami Watson Huyse says when it comes to empowering high-touch businesses.

Interview | LinkedIn | Twitter | Website


119. Javaid Iqbal


" If your business model does not include a digital-first mindset, you don’t have a business model. You’re a dinosaur. "

Interview | LinkedIn | Twitter | Website

120. Alvin Foo

Explore the next generation of mobile technology with Alvin Foo.

Interview | LinkedIn | Twitter  

121. Hussein Dajani

" How does one go through and analyze the data to make sure that the solution is delivering on the business objective while catering to customer demands? What needs to be enhanced? "

Interview | LinkedIn | Twitter | Website

122. Richard Weylman

"Vision inspires you, and the people around you. It gives all of us will power," according to Chairman & Managing Director at Weylman Consulting Group, Richard Weylman. 

Interview | LinkedIn | Twitter | Website


123. Smitha Hemmigae

Rethinking your digital strategy? We've got just the right podcast for you! Listen to Smitha Hemmigae, the Marketing Head of ThoughtWorks India for tips on how to kickstart your journey from traditional to digital.

Interview | LinkedIn | Twitter | Website

124. Jeff Barrett

"Companies have to understand that times have changed. We have to become more flexible and adapt to the new normal, which is digital." according to Jeff Barrett, the CEO of Status Creative.

Interview | LinkedIn | Twitter | Website

125. Christine Crandell

What's the difference between omnichannel and multichannel and what's the best option in the current climate? Find out with Christine Crandell, the president of New Business Strategies.

Interview | LinkedIn | Twitter | Website

126. Jonathan Reichental

We're entering a new age of Industry. Prepare for Industry 4.0 with Jonathan Reichental.

Interview | LinkedIn | Twitter | Website

127. Tripp Braden

Class is in session! Here's the A to Z on everything IoT with Executive Advisor of Strategic Performance Partners, Tripp Braden.

Interview | LinkedIn | Twitter | Website

128. Dr. Marcell Vollmer

Staying updated on systems and processes is of utmost importance in this day and age. Here’s a walkthrough of Enterprise Performance Acceleration with Dr. Marcell Vollmer.

Interview | LinkedIn | Twitter | Website


129. Yves Mulkers

Yves Mulkers, Founder of 7W shows you how to apply data science and optimize your data and statistics to guarantee success within your organization. 

Interview | LinkedIn | Twitter | Website


130. Misha Hanin

Misha Hanin, President & CEO of the Deep-dive Technology Group talks about Digital Transformation. We explore the shift from novelty to necessity and his thoughts on the future of CX.

Interview | LinkedIn | Twitter | Website

131. Martin Hill Winstonv

What’s emotive CX all about? And how can it retain and acquire customers? Find out with Brainfood Consulting’s founder, Martin Hill Wilson.

Interview | LinkedIn | Twitter | Website

132. Isabel De Clercq

Lockdown has brought the emergence of digital workplaces causing a lot of leaders to question their long & short-term priorities. See how Isabel De Clerq defines her goals for the organization.

Interview | LinkedIn | Twitter | Website

133. Neal Schaffer

Want to know the recipe for creating the perfect conversational agent? It's all about personalization, according to Neal Schaffer, the author of "The Age of Influence."

Interview | LinkedIn | Twitter | Website

134. Martin Musiol

Martin Musiol, Co-founder and Instructor of Generative AI discusses the advancements of AI, the introduction of Edge devices, and the use of AI across functions.

Interview | LinkedIn | Twitter  

135. Scott Schober

What’s the new normal going to look like in the digital world? Scott Schober, the CEO of Berkley Varitronics Systems unveils which technologies are defining the new normal.

Interview | LinkedIn | Twitter | Website

136. David Avrin

What’s more important? Customer retention or acquisition? David Avrin, CX Keynote Speaker of Visibility International has the answer.

Interview | LinkedIn | Twitter | Website


137. Dr. Swapnil Dambe

When it comes to creating rich user experiences, Engati turns to Dr. Swapnil Dambe, the Senior Director of Digital Experience at Marlabs Inc. Here are his tips on how to enhance UX with AI and machine learning.

Interview | LinkedIn | Twitter | Website

138. Aghiath Chbib

" Defending your parameters is extremely difficult, but AI and machine learning play a huge role in order to safeguard and ensure your business stays running, and your assets remain secure. "

Interview | LinkedIn | Twitter | Website

139. Ed Wiley

This decade is about AI and data science, according to CTO and Cofounder of Enveda Therapeutics, Ed Wiley.

Interview | LinkedIn | Twitter | Website

140. Mike Flache

" Every crisis is a great opportunity for you and your business to do things differently. Disruption is a relation concept. It’s an ongoing process, not a static thing. It’s not ‘one and done’. "

Interview | LinkedIn | Twitter | Website 

141. Tina Gravel

Is this the decade of digital treats? Tina Gravel, the SVP of Global Channels and Alliances at Appgate thinks it might be. Here are a couple of precautions to follow.

Interview | LinkedIn | Twitter | Website

142. Ravi Prasad

The world is only getting smaller due to advancements in the Telecom industry. Here’s Ravi Prasad on what's being adopted by telecom.

Interview | LinkedIn | Twitter | Website


143. Dr. Ganapathi Pulipaka

Did you know that the history of NLP dates back to the 1950s? Explore the history of NLP with Accenture's Chief Data Scientist, Dr. Ganapathi Pulipaka

Interview | LinkedIn | Twitter | Website

144. Frans Reichardt

Leveraging neuro-linguistic programming can change the entire experience for a customer. Here’s Frans Reichardt, global CX speaker on how to use it.

Interview | LinkedIn | Twitter | Website

145. Ron Kaufman

Service is about taking action. It’s about creating value and addressing something that needs to be cared for. Create an uplifting service culture with Ron Kaufman.

Interview | LinkedIn | Twitter | Website

146. Robert Linsdell

" Because the cloud is everywhere, that's a lot of edge applications and a lot of interactions that will be happening between us, the customer experience, and the enterprises that are creating these applications. "

Interview | LinkedIn | Twitter | Website

147. Gokul Alex

Gokul Alex, the CIO of Spathion Labs explores the evolution of digital businesses.

Interview | LinkedIn | Twitter  

148. Steve Towers

" What is innovated innovation? It's a way of stripping away all the noise, all the complexity, looking at the bare bones of an experience or process and by innovating around that, you transform everything else. "

Interview | LinkedIn | Twitter | Website

149. Ann Dunkin

Wondering how to foster innovation at a government level? Discover how with Ann Dunkin, the CTO, State & Local Government at Dell.

Interview | LinkedIn | Twitter  

150. Doug Laney

We come across lots of unstructured data, but how do we know what's important? Here's Doug Laney on the 3 Vs of data to drive innovation.

Interview | LinkedIn | Twitter | Website 

151. Sue Duris

There are 3 metrics to measure the success of your CX program, according to the director of Marketing and Customer Experience at M4 Communications, Sue Duris.

Interview | LinkedIn | Twitter | Website

152. Luke Jamieson

Want to know the best way to improve CX, the most powerful incentive, motivator, and the best method for boosting customer engagement? Find out with Luke Jamieson.

Interview | LinkedIn | Twitter | Website 

153. Christopher Brooks

“Customers are the heart of your business,” according to Christopher Brooks. He shares his exclusive tips on how to overcome this customer service crisis on Engati CX.

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154. Mike Biselli

Explore the evolution of HealthTech and TeleHealth with Mike Biselli, the Partner and owner of Catalyst HTI.

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155. Christoff J. Weihman

According to Christoff Weihman, keynote speaker and author at ASPIRE enterprises, customer service is the oxygen of business.

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156. Kim William Gordon

Kim Gordon, the principal of TELEMENTORIS explores how we’re redefining education with AI and adaptive learning technologies.

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157. Jim Barnebee

Jim Barnabee, the VP of AI & infrastructure of GetSwift shares his exclusive tips on how to optimize businesses with AI and logistics on Engati CX.

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158. Patrick Bangert

Adopting automation can be tricky and Patrick Bangbert shares his exclusive insights on leveraging automation to keep business running as usual.

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159. Siddharth Sankhe

Can AI magnify the connections you make with your customers? Yes, it can! Find out how with Siddharth Sankhe, the Director of Consumer Insights at Nielsen. 

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160. M. Ali Nasim

" Digital can actually bridge that gap between the customer journey and the business process. That’s the best thing that technology can do when it comes to customer experience. "

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161. Jack Shaw

“Adaption of new tech is not a one-step process,” according to Jack Shaw. Learn how to leverage tech to build futuristic models for your business.

Interview | LinkedIn | Twitter | Website 

162. Priyanka Roy

Here’s what you need to consider when building your AI strategy, according to Intergen’s Head of Data and AI, Priyanka Roy.

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163. Rajat Chawla

Is there a foolproof formula to mastering CX? Yes, there is! Asia’s 1st Certified CX Mentor, Rajat Chawla reveals the formula with us on Engati CX.

Interview | LinkedIn | Twitter | Website 

164. Nikunj Nirmal

Digitalization is the need of the hour for all enterprises. Nikunj Nirmal, CTO of Tech Mahindra, shows you how to integrate digital technology and digitalize experiences on Engati CX.

Interview | LinkedIn | Twitter | Website 

165. Gert Botha

Curious to know what roles AI and IoT play in privacy and data security? Gert Botha, CEO & Founder of Hiving Technology reveals it on Engati CX.

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166. Robert Scoble

Ever wanted to explore how to use spatial computing to develop better CX? Here are Scobleizer, Engati Blog's founder, Robert Scoble’s insights.

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167. Wissam Al Adany

Wissam Al Adany reveals what companies need to do to stand out from the digital storm. Learn how to decode digital transformation on Engati CX.

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168. Mandisa Makubalo

Explore virtual customer environments with Unlimited Experiences SA’s Founder and Managing Director, Mandisa Makubalo.

Interview | LinkedIn


169. Fredrik Hofflander

So, what will it be? Automate or checkmate? Plan your next move with Fredrick Hofflander, the Head of AI and Future Technologies at AFRY. 

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170. Brian Fanzo

According to Brian Fanzo, we need to adapt to technological changes constantly for businesses to stay competitive. Here’s how to embrace technological change.

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171. Tony Boobier

When you master understanding advanced analytics, anything your business touches turns to gold. Explore advanced analytics with Tony Boobier.

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172. Carsten Ley

Carsten Ley, Founder / OKR, Project & Customer Experience Consultant talks about starting with a CX project to initiate your CX process in the organization. 

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173. Namrata Jolly

Do customer experiences and digital transformation go hand-in-hand? Find out with Namrata Jolly, the Senior Advisor of pinBox Solutions.

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174. Kamales Lardi

Curious about digital experiences? Catch Kamales Lardi as she walks us through the 4 phases of Digital Transformation and experiences.

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175. Chip Bell

Are you listening to your customers or do you just think you are? Join Chip Bell as he dispels the myths around customer loyalty.

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176. Jim Tincher

Struggling to understand customer journey mapping? Jim Tincher breaks it down on Engati CX.

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177. Denise Yohn

Are you struggling with creating brand value? Denise Lee Yohn shows you how to discover it on Engati CX.

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178. Ajay Nambiar

Catch Ajay Nambiar, CX Head, L&T Realty, talk about “CRM, CEM, and everything in-between.”

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179. Nadia Vincent

Nadia Vincent, Digital Transformation and AI executive advisory, talks about “Empowering your business with AI” on Engati CX.

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180. Rashim Mogha

Rashim Mogha, the Senior Director, Automation Anywhere talks about "The growth & innovation mindset" on Engati CX.

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181. Bill Genovese

What, according to ex-CTO & Executive Board Director, Huawei Technologies, Bill Genovese, are the key technologies to trigger a transformation?

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182. Jabari Butler

Jabari Butler, Co-founder & CTO, Sign1News talks about "The key to successful innovation" on Engati CX.

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183. Paul Rigby

To digitize or digitally transform? That is the question. Here’s what Paul Rigby, Owner, PaulRigby.Biz has to say.

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184. Christian Buckley

Catch Christian Buckley Founder & CEO of CollabTalk LLC talk about "Building your digital MarTech stack" on Engati CX.

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185. Rajet Krishnan

Rajet Krishnan, Co-founder & CEO of Viking Analytics talks about the history of Human-centric machine learning.

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186. Lomit Patel

Lomit Patel, Vice President of Growth at IMVU reveals "The superpower for any business" on Engati CX.

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187. Colin Taylor

Colin Taylor CEO & Chief Chaos Officer of The Taylor Reach Group, Inc. explores the evolution of call center management. 

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188. Hessie Jones

Hessie Jones, contributing writer for Forbes, talks about Digital ethics and transformation, and explores the importance of cybersecurity and data privacy.

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189. Utpal Chakraborty

Utpal Chakraborty, Head of AI at Yes Bank talks about gaining a competitive advantage with RPA.

Interview | LinkedIn | Twitter

190. Michael Berns

Michael Berns, Director of AI & Fintech, PWC unveils what responsible AI is and how it’s important for companies in these evolving times to move digital and deploy automation and AI.

Interview | LinkedIn | Twitter

191. Laura Patterson

Laura Patterson talks about the 5 important elements to keep in mind while delivering the best quality service & the process behind making persona-based customer loyalty systems.

Interview | LinkedIn | Twitter | Website

192. Prajit Datta

Prajit Datta, AI Research scientist and TEDx speaker, talks about gaining a competitive advantage with RPA on Engati CX.

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193. Warren Whitlock

Warren Whitlock, CEO, Stirling Corp, explores the technological trends that are reshaping e-commerce in 2020 and chatbots’ impact on personalizing e-commerce.

Interview | LinkedIn | Twitter | Website

194. Richard Benjamins

Richard Benjamins, Chief AI & Data Strategist and EC Expert on B2G data sharing, talks about 5 areas to look out for in the golden age of technology.

Interview | LinkedIn | Twitter | Website

195. Gordon Tredgold

Gordan Tredgold, CEO and managing consultant at Leadership Principles LLC, explores problem-solving through digital and IT transformations.

Interview | LinkedIn | Twitter | Website

196. Aleksandra Przegalinska

Aleksandra Przegalinska, future Harvard Senior Research Fellow, explores international technology transfer on Engati CX.

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197. Rodolfo Salazar

Rodolfo Salazar talks about the value of credibility and teaches us how to use technology to foster and build trust between customers and brands in the digitally connected era.

Interview | LinkedIn | Twitter | Website

198. Pallav Modi

Discover the 1st step businesses need to take when adopting AI to deliver excellent CX with Pallav Modi, Head of AI & Innovations at Ennovision Technology Solutions.

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199. Rahul Bhuman

Rahul Bhuman, Head of AI and Business and Strategy at Tech Mahindra, talks about the shift in the public opinion of AI and how it has impacted both enterprises and the community.

Interview | LinkedIn | Twitter

200. Mark Michelson

Mark Michelson, CEO and Producer of the CX Forums, talks about measuring customer experiences and the three main components of CX.

Interview | LinkedIn | Twitter | Website


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