200 CX Thought Leaders to follow to kickstart 2021

Whether you’re looking for inspiration, or you’re interested in getting fantastic insights on the latest Customer Experience and Artificial Intelligence trends, Engati CX is the place to be. Meet our 200 luminaries who have taken these worlds by storm and have created a community like no other.  

Engati CX is a community of thought leaders in the customer experience, marketing automation, and technology space. Our experts have covered topics ranging from transforming customer experiences and digital transformation, to data, IoT, the power of people, emerging technologies, and more. A snapshot of topics that our conversations have touched on.

Here are some highlights of what they have shared with us!

‍1. Shep Hyken
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There’s a certain magic to creating beautiful customer experiences and you can create those sparks by featuring the magician himself, Shep Hyken.

Interview | LinkedIn | Twitter | Website

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‍2. Arjen Van Berkum

‍According to Arjen Van Berkum, we may be seeing a shift from Artificial Intelligence towards Augmented Intelligence. 

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‍Interview | LinkedIn | Twitter | Website

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3. Antonio Grasso‍

Are companies facing challenges when accepting AI into the workforce? Find out with Antonio Grasso, the CEO of Digital Business Innovation Srl

‍Interview | LinkedIn | Twitter | Website
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‍4. Shane Barker

‍Explore the Future of Digital Marketing and how to leverage it during the pandemic with Shane Barker.

‍Interview | LinkedIn | Twitter | Website

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5. Nicolas Babin
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Are we going through evolution or a revolution? Here's what Babin Business Consulting's President, Nicolas Babin has to say.
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‍6. Neville Gaunt‍

Take efficiency to the next level with the use of Technology. Find out more about the Leadership Amongst Youth with Mindfit CEO, Neville Gaunt.

‍Interview | LinkedIn | Twitter | Website
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‍7. Neil Cattermull‍

Neil Cattermull, a top-ranked global tech thought leader, talks about the new applications of Blockchain and Cloud Computing.

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‍8. Frank Eliason

Dive into Digital Transformation with Customer Experience thought leader, Frank Eliason.  

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‍Interview | LinkedIn | Twitter | Website 
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9. Alex Jiménez

Explore the future of AI and FinTech with top FinTech influencer, Alex Jimenez, the CSO of Extractable.‍

Interview | LinkedIn | Twitter | Website‍

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10. Sarbjeet Johal

‍Wondering how to migrate to the cloud in lockdown? Learn how with cloud consultant, Sarbjeet Johal.

‍Interview | LinkedIn | Twitter | Website

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‍11. Johannes Drooghaag‍

AI can be used as a tool to help us make major decisions. Johannes Drooghang talks about humanizing AI to leverage our decision making.

‍Interview | LinkedIn | Twitter | Website   

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12. Paul Colmer‍

Learn how to build and understand data with none other than top Digital Architect and Coach, Paul Colmer.

‍Interview | LinkedIn | Twitter | Website     

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13. Vladimer Botsvadze‍

The more content you put out, the more successful you become.” Vladimer Botvadze shares his exclusive social media tips on Engati CX.

‍Interview | LinkedIn | Twitter | Website   

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14. Avrohom Gottheil

‍Automation can take businesses to a whole new level, according to Avrohom Gottheil. Here’s how to use our humanity to be the masters of AI and Automation.

‍Interview | LinkedIn | Twitter | Website   

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15. Roger Dooley‍

Roger Dooley talks about Neuromarketing, how AI helps with it, and how to create Amazon-level Customer Experiences. 

‍Interview | LinkedIn | Twitter | Website

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16. Franco Ronconi‍

Franco Ronconi talks about the rise of customer expectations since the pandemic. He reveals how to use automation and AI to exceed expectations.

‍Interview | LinkedIn | Twitter    

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‍17. Glen Gilmore‍

Glen Gilmore, former Mayor of Hamilton, talks about leveraging AI in the travel industry and how social media helps businesses stay relevant and running during the lockdown.

‍Interview | LinkedIn | Twitter | Website

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18.Chuck Brooks‍

Globally renowned Emerging Technologies thought leader, Chuck Brooks discusses AI and its impact on the Economy. ‍

Interview | LinkedIn | Twitter     

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19. Carson Heady‍

Learn game-changing sales techniques with the top-ranked Sales guru in the world, Carson Heady.‍

Interview | LinkedIn | Twitter

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20. Elise Quevedo

‍Elise Quevedo, the 'Digital Ghost Queen', talks about the art of providing value to customers.

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‍Interview | LinkedIn | Twitter | Website   

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21. Tyler Cohen Wood‍

Tyler shares her insights on inclusivity of women amongst cyberspaces, and how to empower women into joining these male-dominated industries. ‍

Interview | LinkedIn | Twitter | Website

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22. Adrian Swinscoe‍

Customer Experience genius, Adrian Swinscoe, talks about bringing humanity into AI. Find the balance between human and digital.‍

Interview | LinkedIn | Twitter | Website
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23. Vikaas Sachdeva

"Learning never stops, and it gives you a competitive advantage." Get insights on how to build the Fintech mindset with CEO of EMKAY, Vikaas Sachdeva.

Interview | LinkedIn | Twitter | Website     

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24. Jeremy Scrivens‍

Learn how to innovate with Technological Convergence. Get insights from the mind of Jeremy Scrivens.

‍Interview | LinkedIn | Twitter     

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25. Colin Shaw‍

Focus on your customers while building your customer experience. Colin Shaw talks about making your CX customer-centric on Engati CX.

‍Interview | LinkedIn | Twitter | Website     

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26. Angela Maiers‍

TEDx speaker Angela Maiers talks about revolutionizing EdTech.‍

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Interview | LinkedIn | Twitter | Website    
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27. Dr. Andreas K. Maier

‍Dr. Andreas Maier talks about using Machine Learning within organizations and shares exclusive information about the European Time Machine project. ‍

Interview | LinkedIn | Twitter  

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28. Kevin L. Jackson‍

Can AI bring about transformations in HealthTech and EdTech? Find out with Kevin Jackson.

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‍Interview | LinkedIn | Twitter   

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29. Jay McBain

‍Jay McBain, pioneer of the Dandelion Marketing Approach shows you how to fine-tune your business with the latest tech.

‍Interview | LinkedIn | Twitter | Website
   

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30.  Dan Gingiss‍

Customer Experience wizard, Dan Gingiss talks about optimizing your entire customer journey. 

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‍Interview | LinkedIn | Twitter | Website
   
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31. Linda Grasso‍

The world is moving from analog to digital. Learn how with COO of Digital Business Innovation, Linda Grasso

‍Interview | LinkedIn | Twitter

32. Jeff Kagan‍

Leave your competitors in the dust. Here’s Jeff Kagan on how to overtake your competitors with AI.‍

Interview | LinkedIn | Twitter

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33. Adam Toporek‍

Digital Transformation v/s Digital Integration. Adam Toporek discusses the need for digital systems integrated with a human element.‍

Interview | LinkedIn | Twitter | Website

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34. Nate Brown‍

Using AI to improve CX is one of the biggest trends in 2020 according to Co-founder of Cx Accelerator, Nate Brown.

‍Interview | LinkedIn | Twitter | Website

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‍35. Chelsea Andrew‍

Is Influencer Marketing just a B2C concept? Think again! Here’s Chelsea Andrew on how to leverage B2B Influencer Marketing

‍Interview | LinkedIn | Twitter | Website

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36. Dinis Guarda‍

What does the future of tech look like? What technologies are Fortune 500 companies using to solve their supply chain problems? Find out with Dinis Guarda.‍

Interview | LinkedIn | Twitter | Website

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‍37. Sally Eaves‍

The Torchbearer for Ethical Tech, Dr. Sally Eaves talks about using Technology and Education for Social Impact. ‍

Interview | LinkedIn | Twitter

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38.Jeanne Bliss‍

Still, confused about what your customers want? Fear no more, Jeanne Bliss is here to help you decode customer needs.  ‍

Interview | LinkedIn | Twitter | Website
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39. Bob E. Hayes‍

Bob E. Hayes of "Business Over Broadway" talks about understanding the world through data on Engati CX.‍

Interview | LinkedIn | Website

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40. Samantha Kelly‍

Here's Tweeting Goddess, Samantha Kelly's tips on how to build a comprehensive digital marketing strategy.‍

Interview | LinkedIn | Twitter | Website

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41. Dion Hinchcliffe

‍Digital thought leader, Dion Hinchcliffe talks about Digital enterprises and digital organizations.‍

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Interview | LinkedIn | Twitter | Website

42. Gary Bizzo‍

Learn how to stand out from a crowd using AI and Automation with one of Richtopia’s top  Social Influencers, Gazy Bizzo. ‍

Interview | LinkedIn | Twitter | Website

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43. April Rudin‍

April Rudin, the President and Founder of the Rudin group, talking about the FInserv industry moving from legacy technologies to innovative fintech.‍

Interview | LinkedIn | Twitter | Website

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44. Michael King‍

Creating for Search Engines vs Creating for People- which is the better content strategy? Get answers to this and much more with Michael King.‍

Interview | LinkedIn | Twitter | Website
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45. Joanne Moretti‍

How do you build Global Powerhouses? Joanne Moretti did it through Digital Innovation and a focus on customers.‍

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‍‍46. Keith Keller‍

What are the 3 Pillars of Content Marketing? Watch this exclusive interview with Keith Keller to find out.‍

Interview | LinkedIn | Twitter | Website

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47. Steve Tunstall‍

Where is AI on its path to assessing risk? Find out with Contributor to Amazon Best Seller, The Insurtech Book, Steve Tunstall.‍

Interview | LinkedIn | Twitter | Website
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48. Kate O'Neill

How do you make sure that your technology is human-centric? Here’s what CEO and Chief Tech Humanist of KO insights, Kate O'Neil has to say. ‍

Interview | LinkedIn | Twitter | Website

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49. João Bocas‍

Remote monitoring has become the most important tool during the COVID Crisis, according to João Bocas, The Wearables Expert. Here’s how wearable tech helps with monitoring. ‍

Interview | LinkedIn | Twitter  
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50. Shailendra Kumar

What's Industry 4.0 all about? Why's data so crucial to it? Find out with SAP Vice President, Shailendra Kumar.‍

Interview | LinkedIn | Twitter | Website

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51. Matteo Rizzi‍

In a crisis where small businesses are taking the worst hit, what technology can help startups survive? Here are Matteo Rizzi’s exclusive insights.‍

Interview | LinkedIn | Twitter | Website

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52. Dr. Robin Kiera‍

Could you use TikTok to promote your B2B business? Dr. Robin Kiera managed to build a 10,000 member strong community around his B2B brand on TikTok. Discover how.

‍Interview | LinkedIn | Twitter | Website

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53. Mike Kail‍

Historical data isn't good enough! Get real-time solutions with a little help from AI. featuring Mike Kail.‍

Interview | LinkedIn | Twitter

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54. Lori H. Schwartz

‍Is personalization here to stay? Find out with Experiential Marketing Executive, Lori Schwartz.‍

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55. David M. Brear‍

Are you evolving or revolving with technology? Find out with Group CEO of 11:FS, David M. Brear.

Interview | LinkedIn | Twitter | Website
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56. Luis Suarez‍

Digital Transformation expert, Luis Suarez, talks about adapting to digital technologies and making Rapid Digital Transformations in this crisis.‍

Interview | LinkedIn | Twitter  

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57. Dr. Pete Meyers‍

We've talked a lot about the importance of data, let's focus on what data you should collect and how to utilize it to leverage your business. Check out what Dr. Pete Meyers has to say. ‍

Interview | LinkedIn | Twitter | Website

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58. Graham Clark‍

Graham Clark, EVP Customer Experience, Digital Transformation & Independent Consultant at Customer Results reveals the missing piece of many companies’ CX plans. 

Interview | LinkedIn | Twitter
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59. Bill Mew‍

Learn how to prepare for the next crisis with Bill Mew, the founder of the Crisis Team in this episode of Engati CX.‍

Interview | LinkedIn | Twitter  

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60. Doyle Buehler‍

What are digital strategies built around? Doyle Buehler talks about the foundations of digital strategies on Engati CX.‍

Interview | LinkedIn | Twitter | Website

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61. Ricardo Saltz Gulko‍

“Companies with Simplified CX have grown 600% more than companies with complex CX over the past 10 years”. Catch Ricardo Saltz Gulko on Engati CX.

Interview | LinkedIn | Twitter | Website

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62. Tim Hughes

‍Have a presence on social media. Build a network. Develop a solid social selling strategy. Check out our discussion with Tim Hughes.‍

Interview | LinkedIn | Twitter | Website

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63. Ben Motteram‍

Great employee experiences lead to great customer experiences. Ben Motteram takes you through the questions you need to ask yourself while designing a CX strategy on Engati CX.‍

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64. Silvana Buljan‍

Get a definitive answer to the longstanding argument of customer-centricity versus corporate-centricity with Silvana Buljan on Engati CX.‍

Interview | LinkedIn | Twitter | Website

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‍65. Ian Moyse‍

With everyone stuck at home consuming content all day long, there's never been a better time to build your brand. Explore how with Ian Moyse.

‍Interview | LinkedIn | Twitter

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66. Mike Allton‍

How do you connect with your audience in this global scenario? You show empathy and create empathetic content. Learn more with Mike Alton.‍

Interview | LinkedIn | Twitter | Website

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67. Nigel Willson‍

Doctors, experimentalists, customers- everyone uses AI. Nigel Wilson shows us how AI is such an integral part of our lives.‍

Interview | LinkedIn | Twitter
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68. Shane Fogle‍

There has been a lot of turbulence with industries like travel and aviation. Find out how you can bounce back with Shane Fogle.

Interview | LinkedIn | Twitter  
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69. Helen Yu‍

What are the Traction Gaps that startups face? Helen Yu explains them in this exclusive on Engati CX.‍

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70. Katie King‍

Everyone's harnessing AI to leverage their business. Katie King shares her 10 questions you need to ask yourself before undergoing this transformation.‍

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71. Tulsee Doshi‍

Tulsee Doshi talks about the importance of ethics security when it comes to AI and how we can bring a shift in it if we work on it collectively

Interview | LinkedIn | Twitter

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72. Andy Fitze‍

Are we living in the future already? Here are Andy Fitze’s insights on how AI can be used in daily life.‍

Interview | LinkedIn | Twitter | Website

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73. Cyril Coste‍

To develop the technology that your customers use, you need to understand your customers better. Learn how to do that with Cyril Coste.‍

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74. Jessica Noble

‍Why should you treat your employees well? Because that's the only way they'll treat your customers well. Learn more with Jessica Noble.‍

Interview | LinkedIn | Twitter | Website

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75. Joe Pine‍

Can you create individually customized experiences at scale? According to Joe Pine, you can! ‍

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Interview | LinkedIn | Twitter | Website

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76. Giuliano Liguori‍

Explore the corporate digital network with Giuliano Liguori, the founder and CEO of GLweb.eu on Engati CX.‍

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77. Jakomi Matthews‍

Customer experience is all about providing value and helping your customers. Explore value-driven transformation with Jakomi Matthews.‍

Interview | LinkedIn | Twitter | Website

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78. Jonathan Aufray‍

Watch Jonathan Aufray explain how growth hacking is the bridge between Marketing and Product Development!‍

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79. Jeannie Walters‍

The smallest of moments come together, building up the customer's perception of your brand. Learn about the power of Micro-moments with Jeannie Walters.

Interview | LinkedIn | Twitter | Website

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80. Andy Mura‍

How does cognitive process automation help improve customer experiences? Find out with Andy Mura, Head of Marketing at the ExB Group.‍

Interview | LinkedIn | Twitter

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81. Adriana Tica‍

According to Copywritetech founder, Adriana Tica, Chatbots are an essential tool for Content Marketing. So how do you leverage it? Find out in our exclusive talk with her. ‍

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‍82. Annette Franz‍

Annette Franz, Chairperson of the CXPA and author of ‘Customer Understanding’, shares 3 ways on how to put the ‘customer’ in Customer Experience.

‍Interview | LinkedIn | Twitter | Website

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83. Mark Schaefer‍

Best fusion of tech and marketing is when technology is almost invisible. Find out with Mark Schaeffer on Engati CX.‍

Interview | LinkedIn | Twitter | Website

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84. Muntazir Haider‍

Muntazir Haider, a leading marketing consultant, shares 5 things to keep in mind to create an everlasting impression.‍

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85. Hari T. N.‍

How will companies benefit from using conversational in e-commerce? Find out with Hari T.N on how to incorporate tech for bootstrapped startups.‍

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86. R. Michael Brown‍

Find out in our exclusive talk with Michael Brown where we discuss how to have an unforgettable launch with the power of technology and social media.‍

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87. Lee Bryant‍

“If the company’s infrastructure isn’t operating in a connected and smart way, we’re making a big mistake.” Listen to Lee Bryant, co-founder of Headshift, share his thoughts on how to undergo digital transformation.‍

Interview | LinkedIn | Twitter | Website

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‍88. Cyril Bladier‍

Cyril Bladier, a digital marketing genius shares what he thinks is going to be a game-changer for automating B2B marketing. ‍

Interview | LinkedIn | Twitter | Website

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89. Tom Pick‍

Digital marketing can be simplified into 4 steps, and you need tools forsta every step of the process. Watch Tom Pick break it down in his exclusive talk.‍

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90. Christoph Trappe

‍"Irrespective of whether you’re making blogs, podcasts or videos- you need to pick the right words," Find out how to create content that drives results with Christoph Trappe.

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91. Dennis Wakabayashi‍

Explore the major shifts in customer behavior with Dennis Wakabayashi, VP of Customer Experience Solutions Delivery at RR Donnelley.‍

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92. Howard Wolpoff‍

Here's how to step up your game in the post-pandemic economy. Get ahead by listening to Howard Wolpoff, Chief Marketing Strategist at Profit Master Business Solutions.‍

Interview | LinkedIn | Twitter

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93. Claire Boscq-Scott‍

Want to watch your business flourish? Want to see external results Check Claire Boscq-Scott on the importance of intrinsic motivation to bring about these results.‍

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94. Yadu Muntha‍

Here's how workplaces of tomorrow will leverage AI, robotics, and automation technologies according to technology consultant and business development specialist, Yadu Muntha.‍

Interview | LinkedIn | Twitter | Website 

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95. Chris N. West‍

Wondering how to keep track of the latest trends in your industry? Watch Chris N. West show you how to stay updated with AI.‍

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96. David Meerman Scott‍

According to David Meerman Scott, any organization can build a loyal fan base. Here are his tips on building a fan base that can't get enough of your brand.‍

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‍97. Dilpreet Singh‍

Dilpreet Singh, the head of CRM and Customer Analytics at The Oberoi Group spills the beans on the 3 steps to mastering customer-relationship management.‍

Interview | LinkedIn

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98. Sarah-Jayne Gratton‍

Do you think you know everything there is to know about AI? Explore the brand new perspectives of AI with leading technology evangelist, Sarah Gratton.

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99. Dean Anthony Gratton

According to Dean, technology is all about clever programming. So, how do we align our thinking with our machines? Find out on Engati CX. ‍

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100. Raul Guillermo Amigo‍

Amazing customer experiences are just 4 steps away according to Raul Amigo. Here are the building blocks of customer experience on Engati CX.‍

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101. Amas Tenumah‍

You need to make your customer the hero of your CX story. Here’s Amas Tenumah on how to support your customer in the best way possible.‍

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‍102. Jagmohan Singh‍

Wondering how to create a strong digital organization? Jagmohan Singh, the author of 'Are you a digital dinosaur' shows you how on Engati CX.‍

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103. Stacy Sherman‍

Crafting great CX is all about the basics, and it starts with the employees. Here are Stacy Sherman's secrets on taking CX to a whole new level.‍

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104. Steven Van Belleghem‍

How far are your plans set? Are you just looking at today and tomorrow? Watch Steven Van Belleghem, co-founder of Nexxworks talk about planning for the day after tomorrow.‍

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105. Bernie Borges‍

Sales are all about relationships. Watch Bernie Borges, Co-founder and CMO of Vengreso show you how to build those relationships.‍

Interview | LinkedIn | Twitter | Website 

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106. John Andrews‍

People spend more time on their mobile than on desktops. Don't miss out on a huge opportunity. Join John Andrews as he explains the techniques of mobile marketing.‍

Interview | LinkedIn | Twitter  
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107. Nico Gramenz‍

What are your decisions based on? Are they just gut feelings or is data involved? Read Nico Gramenz's thoughts on data-driven decisions.‍

Interview | LinkedIn | Twitter
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108. Ardath Albee‍

Understanding your audience and focusing on your buyers is key in this digital age, according to Ardath Albee. Find out which tools help in understanding customers on Engati CX.‍

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109. Saul Colt‍

It's time to go back to the basics of marketing. Here's a quick lesson on the effectiveness of word of mouth marketing with Saul Colt. W‍

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110. Gina Schreck

‍You've heard about social listening, but how can you use it to humanize ConversationalAI? Find out with Gina Schreck, the CEO of The Village Workspace & SocialKNX.‍

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111. Thea Cole‍

Understand your audience in 7 simple steps! Tune into this episode of Engati CX with Thea Cole, the CEO of Latimer

‍Interview | LinkedIn | Website 

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112. Shukri G. Cornelius‍

Learn how to deliver a quality brand experience with AI and automation with Shukri G. Cornelius, CEO at WithNova.

Interview | LinkedIn | Twitter | Website

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113. Daryn Mason‍

Watch speaker, writer, and facilitator, Daryn Mason's crash course on how the pandemic has changed selling strategies.‍

‍Interview | LinkedIn | Twitter | Website 

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114. Steph Nissen‍

"AI is all about finding hidden knowledge and discovering something that’s known but not acknowledged by humans themselves," according to Steph Nissen, Chief Digital Operations Advisor at Atomic Revenue.

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‍115. Antonio Santos‍

How do we address employee needs? How do we look at new ways of working? Find out with Antonio Santos, The Digital Transformation Lab's Co-Founder.

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‍Interview | LinkedIn | Twitter | Website
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116. Ted Rubin‍

We know all about ROI, but what is ROnR, and how has it gained so much importance over the years? Ted Rubin discusses it on Engati CX. ‍

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117. Roberta O'Keith‍

"Customer feedback is important to drive change" according to Strategic Business Advisor at ROK Advisors, Roberta O'Keith. ‍

Interview | LinkedIn | Twitter | Website
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118. Kami Watson Huyse‍

"Always use technology to enhance human touch," is what Zoetica Media's CEO, Kami Watson Huyse says when it comes to empowering high-touch businesses.‍

Interview | LinkedIn | Twitter | Website
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119. Javaid Iqbal‍

Here's the secret to how companies like Uber and Airbnb are thriving right now- It's in the mindset. How do we develop a digital-first mindset? Find out with Javaid Iqbal, the Co-Founder & CEO of TransformX.

Interview | LinkedIn | Twitter | Website
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120. Alvin Foo‍

Explore the next generation of mobile technology with Alvin Foo.‍

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Interview | LinkedIn | Twitter  
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121. Hussein Dajani‍

Digital transformation is accelerating in the automobile industry without any brakes. Explore the revolution of CX in automation with Hussein Dajani, General Manager of Nissan.‍

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122. Richard Weylman‍

"Vision inspires you, and the people around you. It gives all of us will power," according to Chairman & Managing Director at Weylman Consulting Group, Richard Weylman. ‍

Interview | LinkedIn | Twitter | Website
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123. Smitha Hemmigae‍

Rethinking your digital strategy? We've got just the right podcast for you! Listen to Smitha Hemmigae, the Marketing Head of ThoughtWorks India for tips on how to kickstart your journey from traditional to digital.‍

Interview | LinkedIn | Twitter | Website
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124. Jeff Barrett‍

"Companies have to understand that times have changed. We have to become more flexible and adapt to the new normal, which is digital." according to Jeff Barrett, the CEO of Status Creative.‍

Interview | LinkedIn | Twitter | Website

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125. Christine Crandell‍

What's the difference between omnichannel and multichannel and what's the best option in the current climate? Find out with Christine Crandell, the president of New Business Strategies.

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‍126. Jonathan Reichental‍

We're entering a new age of Industry. Prepare for Industry 4.0 with Jonathan Reichental.

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Interview | LinkedIn | Twitter | Website

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127. Tripp Braden‍

Class is in session! Here's the A to Z on everything IoT with Executive Advisor of Strategic Performance Partners, Tripp Braden.‍

Interview | LinkedIn | Twitter | Website

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‍128. Dr. Marcell Vollmer‍

Staying updated on systems and processes is of utmost importance in this day and age. Here’s a walkthrough of Enterprise Performance Acceleration with Dr. Marcell Vollmer.

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129. Yves Mulkers‍

Yves Mulkers, Founder of 7W shows you how to apply data science and optimize your data and statistics to guarantee success within your organization. ‍

Interview | LinkedIn | Twitter | Website

130. Misha Hanin‍

Misha Hanin, President & CEO of the Deep-dive Technology Group talks about Digital Transformation. We explore the shift from novelty to necessity and his thoughts on the future of CX.‍

Interview | LinkedIn | Twitter | Website

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131. Martin Hill Winstonv‍

What’s emotive CX all about? And how can it retain and acquire customers? Find out with Brainfood Consulting’s founder, Martin Hill Wilson.‍

Interview | LinkedIn | Twitter | Website

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132. Isabel De Clercq‍

Lockdown has brought the emergence of digital workplaces causing a lot of leaders to question their long & short-term priorities. See how Isabel De Clerq defines her goals for the organization.‍

Interview | LinkedIn | Twitter | Website

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133. Neal Schaffer

‍Want to know the recipe for creating the perfect conversational agent? It's all about personalization, according to Neal Schaffer, the author of "The Age of Influence."‍

Interview | LinkedIn | Twitter | Website

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134. Martin Musiol‍

Martin Musiol, Co-founder and Instructor of Generative AI discusses the advancements of AI, the introduction of Edge devices, and the use of AI across functions.

Interview | LinkedIn | Twitter  

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135. Scott Schober‍

What’s the new normal going to look like in the digital world? Scott Schober, the CEO of Berkley Varitronics Systems unveils which technologies are defining the new normal.‍

Interview | LinkedIn | Twitter | Website
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136. David Avrin‍

What’s more important? Customer retention or acquisition? David Avrin, CX Keynote Speaker of Visibility International has the answer.

Interview | LinkedIn | Twitter | Website

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137. Dr. Swapnil Dambe‍

When it comes to creating rich user experiences, Engati turns to Dr. Swapnil Dambe, the Senior Director of Digital Experience at Marlabs Inc. Here are his tips on how to enhance UX with AI and machine learning.‍‍

‍Interview | LinkedIn | Twitter | Website

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138. Aghiath Chbib‍

Cybercriminals are getting smart. But cybersecurity is getting smarter, due to advancements in AI. Here are a couple of tools and tricks to protect your  data with Aghiath Chbib.

‍Interview | LinkedIn | Twitter | Website

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139. Ed Wiley‍

This decade is about AI and data science, according to CTO and Cofounder of Enveda Therapeutics, Ed Wiley.‍

Interview | LinkedIn | Twitter | Website

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140. Mike Flache‍

According to Entrepreneur and Business Angel, Mike Flache, “Every crisis is a great opportunity. It just depends on the mindset.” ‍

Interview | LinkedIn | Twitter | Website 

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141. Tina Gravel‍

Is this the decade of digital treats? Tina Gravel, the SVP of Global Channels and Alliances at Appgate thinks it might be. Here are a couple of precautions to follow.‍

Interview | LinkedIn | Twitter | Website

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142. Ravi Prasad‍

The world is only getting smaller due to advancements in the Telecom industry. Here’s Ravi Prasad on what's being adopted by telecom.‍

Interview | LinkedIn | Twitter | Website
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143. Dr. Ganapathi Pulipaka‍

Did you know that the history of NLP dates back to the 1950s? Explore the history of NLP with Accenture's Chief Data Scientist, Dr. Ganapathi Pulipaka‍

Interview | LinkedIn | Twitter | Website
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144. Frans Reichardt‍

Leveraging neuro-linguistic programming can change the entire experience for a customer. Here’s Frans Reichardt, global CX speaker on how to use it. ‍

Interview | LinkedIn | Twitter | Website

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145. Ron Kaufman‍

Service is about taking action. It’s about creating value and addressing something that needs to be cared for. Create an uplifting service culture with Ron Kaufman.

Interview | LinkedIn | Twitter | Website

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146. Robert Linsdell‍

Nowadays, customer experience is all about speed. Want to gain a competitive edge? Here’s how, with Robert Linsdell, the Managing Director of Vertiv Co. ‍

Interview | LinkedIn | Twitter | Website

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147. Gokul Alex‍

Gokul Alex, the CIO of Spathion Labs explores the evolution of digital businesses.‍

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Interview | LinkedIn | Twitter  

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148. Steve Towers‍

“Innovation is key in a world fuelled by survival,” according to Steve Towers, the Founder, and CEO of the Bp group.‍

Interview | LinkedIn | Twitter | Website

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149. Ann Dunkin‍

Wondering how to foster innovation at a government level? Discover how with Ann Dunkin, the CTO, State & Local Government at Dell.‍

Interview | LinkedIn | Twitter  

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150. Doug Laney‍

We come across lots of unstructured data, but how do we know what's important? Here's Doug Laney on the 3 Vs of data to drive innovation.‍

Interview | LinkedIn | Twitter | Website 

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151. Sue Duris‍

There are 3 metrics to measure the success of your CX program, according to the director of Marketing and Customer Experience at M4 Communications, Sue Duris.‍

Interview | LinkedIn | Twitter | Website
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152. Luke Jamieson‍

Want to know the best way to improve CX, the most powerful incentive, motivator, and the best method for boosting customer engagement? Find out with Luke Jamieson.‍

Interview | LinkedIn | Twitter | Website 

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153. Christopher Brooks‍

“Customers are the heart of your business,” according to Christopher Brooks. He shares his exclusive tips on how to overcome this customer service crisis on Engati CX. ‍

Interview | LinkedIn | Twitter | Website

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154. Mike Biselli‍

Explore the evolution of HealthTech and TeleHealth with Mike Biselli, the Partner and owner of Catalyst HTI. ‍

Interview | LinkedIn | Twitter | Website
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155. Christoff J. Weihman‍

According to Christoff Weihman, keynote speaker and author at ASPIRE enterprises, customer service is the oxygen of business.‍

Interview | LinkedIn | Twitter | Website
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156. Kim William Gordon

‍Kim Gordon, the principal of TELEMENTORIS explores how we’re redefining education with AI and adaptive learning technologies.‍

Interview | LinkedIn | Twitter

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157. Jim Barnebee‍

Jim Barnabee, the VP of AI & infrastructure of GetSwift shares his exclusive tips on how to optimize businesses with AI and logistics on Engati CX.‍

Interview | LinkedIn | Twitter | Website

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158. Patrick Bangert‍

Adopting automation can be tricky and Patrick Bangbert shares his exclusive insights on leveraging automation to keep business running as usual.‍

Interview | LinkedIn | Twitter | Website

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‍159. Siddharth Sankhe‍

Can AI magnify the connections you make with your customers? Yes, it can! Find out how with Siddharth Sankhe, the Director of Consumer Insights at Nielsen. ‍

Interview | LinkedIn | Twitter | Website

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160. M. Ali Nasim‍

Want to know how to understand what your customers are feeling? CEO of Ephlux, Ali Nasim breaks it all down on Engati CX.

‍Interview | LinkedIn | Twitter | Website

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161. Jack Shaw‍

“Adaption of new tech is not a one-step process,” according to Jack Shaw. Learn how to leverage tech to build futuristic models for your business.‍

Interview | LinkedIn | Twitter | Website 

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162. Priyanka Roy‍

Here’s what you need to consider when building your AI strategy, according to Intergen’s Head of Data and AI, Priyanka Roy. ‍

Interview | LinkedIn | Twitter | Website

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163. Rajat Chawla‍

Is there a foolproof formula to mastering CX? Yes, there is! Asia’s 1st Certified CX Mentor, Rajat Chawla reveals the formula with us on Engati CX.‍

Interview | LinkedIn | Twitter | Website 

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164. Nikunj Nirmal‍

Digitalization is the need of the hour for all enterprises. Nikunj Nirmal, CTO of Tech Mahindra, shows you how to integrate digital technology and digitalize experiences on Engati CX.‍

Interview | LinkedIn | Twitter | Website 

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165. Gert Botha‍

Curious to know what roles AI and IoT play in privacy and data security? Gert Botha, CEO & Founder of Hiving Technology reveals it on Engati CX. ‍

Interview | LinkedIn | Twitter | Website 

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166. Robert Scoble‍

Ever wanted to explore how to use spatial computing to develop better CX? Here are Scobleizer, Engati Blog's founder, Robert Scoble’s insights.‍

Interview | LinkedIn | Twitter | Website‍

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167. Wissam Al Adany‍

Wissam Al Adany reveals what companies need to do to stand out from the digital storm. Learn how to decode digital transformation on Engati CX.‍

Interview | LinkedIn | Twitter
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168. Mandisa Makubalo‍

Explore virtual customer environments with Unlimited Experiences SA’s Founder and Managing Director, Mandisa Makubalo.

Interview | LinkedIn

169. Fredrik Hofflander‍

So, what will it be? Automate or checkmate? Plan your next move with Fredrick Hofflander, the Head of AI and Future Technologies at AFRY. ‍

Interview | LinkedIn | Twitter

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170. Brian Fanzo‍

According to Brian Fanzo, we need to adapt to technological changes constantly for businesses to stay competitive. Here’s how to embrace technological change.‍

Interview | LinkedIn | Twitter | Website 

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171. Tony Boobier‍

When you master understanding advanced analytics, anything your business touches turns to gold. Explore advanced analytics with Tony Boobier.

Interview | LinkedIn | Twitter | Website
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172. Carsten Ley‍

Carsten Ley, Founder / OKR, Project & Customer Experience Consultant talks about starting with a CX project to initiate your CX process in the organization. ‍

Interview | LinkedIn | Website

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173. Namrata Jolly‍

Do customer experiences and digital transformation go hand-in-hand? Find out with Namrata Jolly, the Senior Advisor of pinBox Solutions.‍

Interview | LinkedIn | Twitter

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174. Kamales Lardi‍

Curious about digital experiences? Catch Kamales Lardi as she walks us through the 4 phases of Digital Transformation and experiences.‍

Interview | LinkedIn | Twitter | Website

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175. Chip Bell‍

Are you listening to your customers or do you just think you are? Join Chip Bell as he dispels the myths around customer loyalty.‍

Interview | LinkedIn | Twitter | Website

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176. Jim Tincher‍

Struggling to understand customer journey mapping? Jim Tincher breaks it down on Engati CX.‍

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Interview | LinkedIn | Twitter | Website

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177. Denise Yohn‍

Are you struggling with creating brand value? Denise Lee Yohn shows you how to discover it on Engati CX.‍

Interview | LinkedIn | Twitter | Website‍

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178. Ajay Nambiar‍

Catch Ajay Nambiar, CX Head, L&T Realty, talk about “CRM, CEM, and everything in-between.”‍

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179. Nadia Vincent

Nadia Vincent, Digital Transformation and AI executive advisory, talks about “Empowering your business with AI” on Engati CX.‍

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180. Rashim Mogha‍

Rashim Mogha, the Senior Director, Automation Anywhere talks about "The growth & innovation mindset" on Engati CX.‍

Interview | LinkedIn | Twitter | Website

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181. Bill Genovese‍

What, according to ex-CTO & Executive Board Director, Huawei Technologies, Bill Genovese, are the key technologies to trigger a transformation? ‍

Interview | LinkedIn

182. Jabari Butler

‍Jabari Butler, Co-founder & CTO, Sign1News talks about "The key to successful innovation" on Engati CX.‍

Interview | LinkedIn | Website

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183. Paul Rigby‍

To digitize or digitally transform? That is the question. Here’s what Paul Rigby, Owner, PaulRigby.Biz has to say.‍

Interview | LinkedIn | Twitter | Website

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184. Christian Buckley‍

Catch Christian Buckley Founder & CEO of CollabTalk LLC talk about "Building your digital MarTech stack" on Engati CX.‍

Interview | LinkedIn | Twitter | Website

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185. Rajet Krishnan‍

Rajet Krishnan, Co-founder & CEO of Viking Analytics talks about the history of Human-centric machine learning.‍

Interview | LinkedIn

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186. Lomit Patel

‍Lomit Patel, Vice President of Growth at IMVU reveals "The superpower for any business" on Engati CX. ‍

Interview | LinkedIn | Twitter | Website 

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187. Colin Taylor‍

Colin Taylor CEO & Chief Chaos Officer of The Taylor Reach Group, Inc. explores the evolution of call center management. ‍

Interview | LinkedIn | Twitter | Website

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188. Hessie Jones‍

Hessie Jones, contributing writer for Forbes, talks about Digital ethics and transformation, and explores the importance of cybersecurity and data privacy. ‍

Interview | LinkedIn | Twitter | Website

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189. Utpal Chakraborty‍

Utpal Chakraborty, Head of AI at Yes Bank talks about gaining a competitive advantage with RPA. ‍

Interview | LinkedIn | Twitter

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190. Michael Berns‍

Michael Berns, Director of AI & Fintech, PWC unveils what responsible AI is and how it’s important for companies in these evolving times to move digital and deploy automation and AI.‍

Interview | LinkedIn | Twitter

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191. Laura Patterson‍

Laura Patterson talks about the 5 important elements to keep in mind while delivering the best quality service & the process behind making persona-based customer loyalty systems.‍

Interview | LinkedIn | Twitter | Website

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192. Prajit Datta‍

Prajit Datta, AI Research scientist and TEDx speaker, talks about gaining a competitive advantage with RPA on Engati CX. ‍

Interview |  LinkedIn | Twitter | Website‍

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193. Warren Whitlock‍

Warren Whitlock, CEO, Stirling Corp, explores the technological trends that are reshaping e-commerce in 2020 and chatbots’ impact on personalizing e-commerce.

‍Interview | LinkedIn | Twitter | Website‍

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194. Richard Benjamins‍

Richard Benjamins, Chief AI & Data Strategist and EC Expert on B2G data sharing, talks about 5 areas to look out for in the golden age of technology.‍

Interview | LinkedIn | Twitter | Website

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195. Gordon Tredgold‍

Gordan Tredgold, CEO and managing consultant at Leadership Principles LLC, explores problem-solving through digital and IT transformations.

Interview | LinkedIn | Twitter | Website

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196. Aleksandra Przegalinska‍

Aleksandra Przegalinska, future Harvard Senior Research Fellow, explores international technology transfer on Engati CX.

Interview | LinkedIn | Twitter | Website

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197. Rodolfo Salazar‍

Rodolfo Salazar talks about the value of credibility and teaches us how to use technology to foster and build trust between customers and brands in the digitally connected era.

Interview | LinkedIn | Twitter | Website
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198. Pallav Modi

Discover the 1st step businesses need to take when adopting AI to deliver excellent CX with Pallav Modi, Head of AI & Innovations at Ennovision Technology Solutions.‍

Interview | LinkedIn | Twitter | Website
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199. Rahul Bhuman‍

Rahul Bhuman, Head of AI and Business and Strategy at Tech Mahindra, talks about the shift in the public opinion of AI and how it has impacted both enterprises and the community.

Interview | LinkedIn | Twitter

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200. Mark Michelson‍

Mark Michelson, CEO and Producer of the CX Forums, talks about measuring customer experiences and the three main components of CX.

‍Interview | LinkedIn | Twitter | Website

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We hope you enjoyed the article!