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Algorithms

An algorithm is a process or a set of rules that needs to be followed either in calculations or other problem-solving operations, specifically by a computer. The basic goal of any algorithm is to solve/find a solution to a particular problem, which is usually defined as a sequence of a number of steps.

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Artificial Intelligence

Artificial intelligence or AI is a machine simulating human intelligence to trigger learning and problem-solving. To explain in brief, a machine that can mimic functions associated with the human mind is called AI. It was coined in 1956 in the context of making sense of human intelligence in the form of a system.Machines powered with AI learn from new situations and inputs to carry out human-like tasks. With AI, computers are accomplishing amazing tasks by processing large amounts of data and studying their patterns. Some examples of artificial intelligence in today’s world are Google Glasses, and self-driving cars- these systems rely heavily on NLP and Deep Learning.

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Attributes

User attributes is the information gathered and stored for a user. In simple understanding, user attributes are sets of data relevant for the user or any particularly given conversion. These are long-lasting attributes unless they are erased from the database. (User: The user here is anyone who initiates a conversation with the chatbot or one particular conversation. User attribute is created when an individual converse with the bot for the first time).

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CRM

Customer Relationship Management (CRM) is a platform for handling all the business interactions with already established and potential customers.. CRM systems distribute customer data through various networks and at all points of communication between the customer and the company, including the company's website, telephone service, online chat, direct mail, marketing materials and social media.

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Chatbots in Education

The increasing use of technology in everyday life is changing the way students learn and retain information. It’s because of AI that educators today are able to provide a personalized learning experience to students. Chatbots or artificially intelligent conversational tools, built to improve student interaction and collaboration, are changing the world of innovative education technology.

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Chatbots in Health care

Chatbots in human services can possibly give patients access to quick clinical data, suggest, analyze whenever there's any hint of sickness, or interface patients with reasonable medicinal services suppliers over their locale. Hypothetically, in certain cases, chatbots might be preferred over human doctors since they have no natural sexual orientation, age, or race and evoke no predisposition toward understanding socioeconomics. Chatbots don't get drained, exhausted, or debilitated, and they don't have to rest; they are financially savvy to work and can run 24 hours every day, which is particularly helpful for patients who may have clinical worries outside of their primary care physician's working hours. Chatbots can likewise convey in numerous various dialects to more readily suit the necessities of individual patients. 

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Chatbots in Travel

Chatbots are a super diverse tool that is capable of finding a use case in almost every sector of every industry. When it comes to the travel industry, chatbots have been successful in establishing their presence in multiple sectors. From booking online tickets to hotel reservations chatbots are deeply etched in the modern travel business. Another chatbot use case that we get to see often these days is that of a tour guide. Tourists are using these bots to help themselves explore different destinations and learn more about that place in their own native language. This enables a faster, more personalised and effective travel experience. Other uses include tasks such as booking cancellations, customer service, room service, restaurant services, registrations etc.

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Conversational AI

Conversational Artificial Intelligence (Conversational AI) is what the future is going to be all about. Humans essentially have conversational intelligence programmed within them. We are able to form connections with each other, understand and engage with one another. Artificial Intelligence is starting to catch up with us humans in this sphere too.

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Customer Engagement

Customer engagement is the method of communicating with customers through multiple channels and reinforcing your relationship with them. For some organizations, this process starts with the first interaction and extends beyond the point of purchase. Organizations can engage with customers via social channels, emails, forums, or any other space they're consuming content.

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Customer Service

Customer service is an organisation's responsibility to give the assistance and advice to those people who buy or use its products or services.Customers require support previously, during, and most importantly, post making a purchase. In this era, it is important to offer proactive customer service if you want to retain your customers and grow your business.

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Decision Trees

Decision trees are flowchart graphs or diagrams that help inspect all of the decision alternatives and their possible outcomes before coming to a decision.Each "branch" of the decision tree represents one of the many possible outcomes that are available when making a decision. The branches can be extended when one alternative result leads to another decision that must be made. Each branch has costs added to them that are associated with each choice and the probability each is likely to occur. With this data, leaders can determine the value of each set of branches to identify the best choice.

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Entity

The entity is a data point or a value that can be extracted from a particular conversation or a user query. This data point helps you to customize the kind of information/data you are gathering, how you want your user to associate with it, or if you want to add a custom value to it. Moreover, when a value or a group of values lead to the same answer, then you can use and implement entities instead of creating frequently asked questions (FAQs) for all the variables. 

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Genetic Algorithm

Meta-heuristic methods are capable of finding solutions in less time, and one such method is the genetic algorithm - an adaptive and re-iterative algorithm that resembles the natural process of evolution, to solve a wide category of optimization problems. The genetic Algorithm belongs to the class of stochastic optimization algorithms which generally finds good enough (near-optimal) solutions in a short period and hence it is the most commonly used algorithm in various real-life applications. Genetic algorithms address all types of engineering problems in discrete optimization.

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Live Chat

Live chat allows real time communication with the customer service representatives on a website. Rather than having to talk with a representative on the phone, visitors on a website can interact with agents in a chat window on the website itself. 

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Machine Learning

Machine Learning is a subset/sub-category of Artificial Intelligence. It is the study of making machines more human-like in their decisions and behaviors by giving them the ability to learn and develop their own programs. This is done without human intervention / explicit programming. The process of learning is automated and improvised based on the machine’s experiences throughout the process. Quality data is fed into the machines, and different algorithms are used to build ML models for training the machines on this particular data. 

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Meta-heuristics

Metaheuristics is a branch of optimization in the industry of computer science and applied mathematics, that is related to algorithms and computational complexity theory. It provides justifiable solutions in a practical amount of time, for finding complex solutions. As the metaheuristic algorithms can solve complex problems successfully, they have come into the limelight in many fields, ranging from academic research to engineering practice. Metaheuristics’ effectiveness relies on its capability to avoid the trap of relative solutions, adjusting to a particular instance, and capitalizing on the structure of the problem. Machine learning techniques used for tuning metaheuristics is a trial approach, and there’s less literature on this subject. In most of the meta-heuristic algorithms, it is difficult for the updating process to efficiently use the information available from individuals of previous iterations. If this useful information that is neglected, could be exploited to its full extent and used in the optimization process, then the quality of the succeeding solutions can be improved as described in the paper.

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Multilingual Chatbot

Multilingual Chatbots refer to chatbots that are configured to hold conversations with users in multiple languages. Such chatbots can prove to be exceptionally valuable tools for any organization. 

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Natural Language Processing

Natural Language Processing, also known as NLP, is a branch of artificial intelligence that deals with computers and human interaction using the natural language.

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Neural Network

An artificial neural network is a hardware or software system that is designed after the working of neurons in the human nervous system. Artificial neural networks are an assortment of deep learning innovations which goes under the Artificial Intelligence domain.

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Real Estate Chatbots

Real estate chatbots are normally used to talk with potential customers at the highest point of the funnel — individuals that are unsure of whether or not they’re prepared to move on to the following phase of the procedure. The bots get information from the possibility and then quickly produce suitable reactions. Regularly, they'll additionally give invitations for the purchaser to learn more by means of an email or an approach to contact the specialist legitimately, or even change the discussion to an agent or a sales assistant.

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Sentiment Analysis

Sentiment Analysis is the process of deciding whether a piece of writing is positive, negative, or unbiased. A sentiment analysis system combines natural language processing (NLP) and machine learning techniques to assign weighted sentiment scores to writing within a sentence or phrase.Sentiment analysis helps measure public opinion, conduct nuanced market research, monitor brand and product reputation, and understand customer experiences. 

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Support Automation

Support automation is a process that increases the value of customer offerings with a reduction in the cost of doing business. Any innovation that streamlines or oversees customer support functions can be determined as support automation. As an integral piece of CRM, Customer Support permits businesses to oversee business connections adequately in order to improve and sustain customer loyalty and retention while decreasing overall business costs. It permits organizations to recognize issues, comprehend customer needs, track all communication, and gain analytics on performance.

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Turing Test

Alan Turing issued a challenge to all the computer programmers of the world. He challenged them to create software that could converse with humans in Natural Language in such a manner that it would be indistinguishable from a human. The premise of the test was that a panel of human judges would converse anonymously, in text form, with a computer program and also with a human operating a computer and try to determine which of the participants is the human and which is the program.

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WeChat bot

WeChat is introduced on pretty much every cell phone in China, and Chinese individuals are completely submerged in the realm of virtual communication and technological adaptation. With each new update, the application's usefulness is improving, and chatbots are changing client communications, lifting them to a progressively refined level. 

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