Automate & manage customer conversations 24/7 across your web store, Instagram, Facebook, WhatsApp and Email, with Engati’s ready-to-use AI platform for Shopify
Winner - Best Artificial Intelligence Driven Technology Solution
and many more ..
Revolutionizing engagement & retention for Shopify
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Automate & manage customer conversations 24/7 across your web store, Instagram, Facebook, WhatsApp, email, with Engati’s ready-to-use AI-powered Shopify chatbots & live chat
Predefined user journeys for order status, price inquiries, account management, and more. Route conversations to human agents on request or when your chatbot detects user frustration. Customize user journeys on the go!
Optimize agent productivity by stitching conversations with shoppers across WhatsApp, Facebook, Instagram, email, video calls, and more in the Shopify integrated inbox
Answer 80% of support requests with intelligent responses, reducing customer service costs by 30%. Automate order tracking, product inquiries, and complaint resolutions with ease. Notify customers of order status updates
Convert visitors into customers by triggering promotional pop-up messages with discount codes on cart abandonment and more. Recover abandoned checkouts with automated notifications over WhatsApp
Integrate your Shopify chatbot with all your support, sales, and marketing software including, but not limited to, Zendesk, Freshdesk, Google Analytics, Google Suite, and Zapier
Engage in conversational selling and support by detecting user intent across 50+ languages including English, French, and Spanish
Reduce your issue resolution time by 96% by seamlessly routing conversations from the Shopify bot to the right agent
Get started with pre-built chatbots for Shopify and set up additional interactive journeys using our easy drag and drop UI
Just upload your store policies to train your bot to answer queries regarding shipping, returns, and refunds via our proprietary cognitive search capability
Create an in-store conversation experience by answering questions about product details, product comparisons, store policies, etc.
Forrester reports that 53% of customers abandon carts because they didn’t get instant answers to their questions. Our Shopify bots help you save those carts.
Empower agents to access order history, order status, create returns, answer customer queries and stitch conversations across channels using the OneView Inbox.