A new age of customer experience - powered by Live Chat

Grow sales and improve retention by personalizing each conversation. Power your customer interactions with a seamless experience utilizing automation & human agents.

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What makes our live chat solution different?

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3x your revenue with Chatbots and Live Chat

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Case study

Mall of Emirates

Challenge
Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.

Solution
Engati's WhatsApp solution to increase customer retention by training chatbot with FAQs, with seamless transfer of complex queries to the live chat team.

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25%

Retention Rate

87%

reduction in response time

52.3%

queries answered by the bot

99%

Resolution SLA

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Etihad

Challenge
Respond to high volume of user queries without increasing pressure on agents during the pandemic.

Solution
Extending support with Engati’s solution, across Facebook, WhatsApp & Website to provide real-time support via seamless chatbots and live chat software.

86.4%

Increase in engagement

96.6%

decrease in resolution time

3x your revenue with Chatbots and Live Chat

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What makes us the best Live Chat service provider

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2000-5000

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