A new age of customer experience - powered by Live Chat
Grow sales and improve retention by personalizing each conversation. Power your customer interactions with a seamless experience utilizing automation & human agents.
What makes our live chat solution different?
Empower customer interactions by offering users an option to connect with agents over a video call. With Engati’s video conversations, users and agents can share their screen, resulting in quicker issue resolutions.
With Engati’s two way auto-translation, translate messages back and forth between the user and the agent. Translate live chat conversations in real-time and reply to users in their preferred language.
communication
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
Customers hate drifting across multiple agents before reaching the right one. Auto-route conversations based on context and historical data to provide a quick, intelligent, personalized chat experience.
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3x your revenue with Chatbots and Live Chat
Case study
Mall of Emirates
Challenge
Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.
Solution
Engati's WhatsApp solution to increase customer retention by training chatbot with FAQs, with seamless transfer of complex queries to the live chat team.
25%
Retention Rate
87%
reduction in response time
52.3%
queries answered by the bot
99%
Resolution SLA
Etihad
Challenge
Respond to high volume of user queries without increasing pressure on agents during the pandemic.
Solution
Extending support with Engati’s solution, across Facebook, WhatsApp & Website to provide real-time support via seamless chatbots and live chat software.
86.4%
Increase in engagement
96.6%
decrease in resolution time
3x your revenue with Chatbots and Live Chat
What makes us the best Live Chat service provider
messaging
Group conversations make it easier to resolve queries. Connect your support team directly to customers to streamline product questions, delivery updates, and complicated issues via group conversations that keep everyone engaged.
With Engati’s two way auto-translation, translate messages back and forth between the user and the agent. Translate live chat conversations in real-time and reply to users in their preferred language.
You can’t improve what you can’t measure. The OneView dashboard provides both channel, and agent-based analytics to keep teams focused on 1 goal—to improve customer eXperience, leading to an increase in customer satisfaction.
Escape from app chaos by bringing your favourite third-party apps like your ticketing platform, CRM, and other systems together to get a comprehensive view of your customers.
Featured resources
7 ways to use live chat support
Learn more, arrange a call back!
We activate Conversational Intelligence to scale customer experience and build deep and lasting connections.
