Access and merge conversations with bots and live agents across multiple chat channels involving the same user.
Send queries to the right agent the very first time with context-based conversation routing.
Manage all your conversations across 14 Messenger, WhatsApp, and 12 other chat channels in a one-view inbox.
Leverage our integration framework with standard third-party apps and support for JSON Rest APIs.
Track and improve agent efficiency and customer satisfaction scores with real-time dashboards.
Takeover conversations, manage queues, schedule work hours and holidays, and monitor agent availability and conversations
Unlike phone calls, live chat allows you to converse with multiple customers simultaneously.
Why go through multiple agents when you can reach the right one the first time?
Analyze CX data, including SLAs with our dashboards. Track FAQs and create answer templates.
Disable file uploads for untrustworthy users and ban abusive & malicious users.
Your agents will get all the context they need from transcripts of past conversations.
Our bots handle repetitive queries, allowing your agents to handle the complex ones.
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