Customer success powered by the Engati eXperience

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45,000+ solutions in 180+ countries powered by Engati

Customer Success Stories

Read the stories of how our customers have automated support to create amazing Customer eXperiences
71%

queries answered by the bot

78.5%

visitors converted to MQLs

TMNF

Challenge

Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations.

Solution

Solution deployed on multiple channels to handle majority of incoming requests in both Arabic and English to boost agent productivity.

43.5%

increase in student engagement

77%

students completed the workflow

UK Cabinet Office

Challenge

Encourage and engage students to take up STEM projects within the community.

Solution

Interactive web solution deployed in less than 2 weeks to engage and support students with their community project.

1.7 K

USERS SERVED / DAY

7000

Queries answered

31%

Queries answered
By bot

77%

users prefer
Burmese over English.

Ananda

How Ananda offers quality service during the pandemic

Challenge

Provide high quality digital solutions while working from home.

Solution

Multilingual Facebook Messenger solution integrated with current on-premise contact center to support customers daily.

25%

retention rate

87%

reduction in response time

53.3%

queries answered by the bot

99%

Resolution SLA

Mall of Emirates

Challenge

Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.

Solution

WhatsApp solution to increase customer retention by training chatbot with FAQs and handing over complex queries to live agents.

53.3%

users preferred Arabic over English

6X

MORE USERS HANDLED BY BOT THAN LIVE AGENT

iMile

Challenge

Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations.

Solution

Solution deployed on multiple channels to handle majority of incoming requests in both Arabic and English to boost agent productivity.

62%

queries were answered by the bot

88%

increase in customer engagement

QIC

Challenge

Scaling support to handle large volumes of queries while reducing extended wait times.

Solution

Web solution that was easily integrated with current IT systems to generate quotes, renew policies, manage claims, and answer queries.

96.8%

conversations were handled by the user flows created in the bot

35%

of order questions were answered via Shopify integration

Hola BB

Challenge

Answer high volume of queries about product orders, returns, stores, and other queries.

Solution

Web solution integrated with Shopify to fetch and deliver information about orders and return status, additional FAQs set up to handle other queries.

Hear from our customers

Anum Ishtiaq

Customer Service Supervisor, iMile

"Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels"

Jerrin Zachariah

Senior Digital Marketing Specialist Tokio Marine Insurance

"In only a span of a few weeks, Engati has helped us in saving a lot of time and efforts as 71% queries are handled by the bot. TMNF is now present on multiple channels with the bot helping us in driving conversion"

Varunkumar Mungara

VP - IT & MIS, Qatar Insurance group.

"Engati Chatbot not only works for general FAQs but also serves as a selling channel for us. The Engati team has also helped us by enhancing the product with important features & customizations that added value for us"

George Hanshaw

Director of eLearning solutions at Los Angeles Pacific University

"Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences"

Nikhil

L&T

“Engati with its no coding bot development functionality is very convenient and easy to use. The omnichannel feature makes it accessible for the users. The ability to use a bot in different channels via one platform is very handy. We preferred Engati over others for the ease of usage and value for money”

Anisha Panwar

Assistant Manager, PwC

"The Engati platform is so easy to use, no code and efficient. We are especially impressed with the Dashboard feature where it manages all the user inputs and the user can extract reports as per his requirement. Also, the support service is appreciable"

Chilufya Musosha

Co- Founder, eNgoma/Ministry Health of Zambia

"It is a product, service and a partnership we would like to grow. We implemented Engati which helped in terms of reporting and in being able to monitor the current conversation and concerns of the public"

Delphine V.

Entry Point

"Best chatbot builder with a lot of features. We’re very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users. In my experience, Engati overall is the most logical and friendly-to-use chatbot platform"

Hear from them on their success with Engati

Accolades & Mentions