Businesses across all industries and verticals trust Engati to acquire, engage and retain customers.
queries answered by the bot
visitors converted to MQLs
Optimize processes by providing insurance policy quotes, tracking claims, and renewing requests online
Multichannel solution to serve clients by answering FAQs round the clock, effectively working as a stream for lead generation.
increase in student engagement
students completed the workflow
Encourage and engage students to take up STEM projects within the community.
Interactive web solution deployed in less than 2 weeks to engage and support students with their community project.
USERS SERVED / DAY
Burmese over English.
How Ananda offers quality service during the pandemic
Provide high quality digital solutions while working from home.
Multilingual Facebook Messenger solution integrated with current on-premise contact center to support customers daily.
reduction in response time
queries answered by the bot
Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.
WhatsApp solution to increase customer retention by training chatbot with FAQs and handing over complex queries to live agents.
users preferred Arabic over English
MORE USERS HANDLED BY BOT THAN LIVE AGENT
Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations.
Solution deployed on multiple channels to handle majority of incoming requests in both Arabic and English to boost agent productivity.
queries were answered by the bot
increase in customer engagement
Scaling support to handle large volumes of queries while reducing extended wait times.
Web solution that was easily integrated with current IT systems to generate quotes, renew policies, manage claims, and answer queries.
conversations were handled by the user flows created in the bot
of order questions were answered via Shopify integration
Answer high volume of queries about product orders, returns, stores, and other queries.
Web solution integrated with Shopify to fetch and deliver information about orders and return status, additional FAQs set up to handle other queries.
Customer Service Supervisor, iMile
"Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels"
Senior Digital Marketing Specialist Tokio Marine Insurance
"In only a span of a few weeks, Engati has helped us in saving a lot of time and efforts as 71% queries are handled by the bot. TMNF is now present on multiple channels with the bot helping us in driving conversion"
VP - IT & MIS, Qatar Insurance group.
"Engati Chatbot not only works for general FAQs but also serves as a selling channel for us. The Engati team has also helped us by enhancing the product with important features & customizations that added value for us"
Director of eLearning solutions at Los Angeles Pacific University
"Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences"
“Engati with its no coding bot development functionality is very convenient and easy to use. The omnichannel feature makes it accessible for the users. The ability to use a bot in different channels via one platform is very handy. We preferred Engati over others for the ease of usage and value for money”
Assistant Manager, PwC
"The Engati platform is so easy to use, no code and efficient. We are especially impressed with the Dashboard feature where it manages all the user inputs and the user can extract reports as per his requirement. Also, the support service is appreciable"
Co- Founder, eNgoma/Ministry Health of Zambia
"It is a product, service and a partnership we would like to grow. We implemented Engati which helped in terms of reporting and in being able to monitor the current conversation and concerns of the public"
"Best chatbot builder with a lot of features. We’re very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users. In my experience, Engati overall is the most logical and friendly-to-use chatbot platform"