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Overview

Case Studies

1.7 K

USERS SERVED / DAY

7000

Queries answered

31%

Queries answered
By bot

77%

users prefer
Burmese over English

Ananda

How Ananda offers quality service during the pandemic

Challenge

Provide high quality digital solutions while working from home.

Solution

Multilingual Facebook Messenger solution integrated with current on-premise contact center to support customers daily.

52.3%

users preferred Arabic over English

6X

More users handled by bot than live agent

iMile

How iMile optimizes supply chain operations and logistics

Challenge

Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations

Solution

Solution deployed on multiple channels to handle majority of incoming requests in both Arabic and English to boost agent productivity

What Makes Our Chatbot Solution Different

Featured Resources

TECH CORNER

What are chatbots and their top 5 applications?

If you’ve ever landed on a website, you’re probably familiar with that icon in the bottom corner of your screen. Sometimes it flashes, sometimes it dings.
Engati Team.
Nov 4
7 mins read