Streamline delivery scheduling, shipping notifications, and more with your logistics chatbot. Its time to take your logistics customer service to the next level!
Winner - Best Artificial Intelligence Driven Technology Solution
94%
Overhead costs avoided
with the use of bots
79%
Queries can be answered
by the bot
88%
Improvement in response time
How iMile optimizes supply chain
operations and logistics?
Challenge
Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations.
Solution
Multilingual Facebook Messenger solution integrated with current on-premise contact center to support customers daily.
89%
Overhead costs saved
97%
Queries handled by bot
50%
More users engaged
With built-in templates, drag-and-drop design, and an intuitive UI, you’ll be building custom bots in no time.
A logistics chatbot is an AI-powered chatbot that is built for logistics management to help you automate your logistics operations. It helps you engage your customers in real-time without any delays.
Your logistics chatbot can answer customer questions instantly so that they don’t have to wait for your agents to come online. But that’s not all, your supply chain chatbot chatbot can also be used to let your customers schedule, track, and cancel shipments. You can also send notifications to your customers over a logistics chatbot.
To create a chatbot for logistics, you’ll have to register with Engati and go through our bot-building wizard. Then you can use our low-to-no code chatbot builder to customize your chatbot flows so that they suit your needs. You can even integrate your logistics chatbot with your back-end systems to facilitate order placement, tracking, and cancellation over the bot.
Logistics automation helps you streamline your supply chain management, reduce customer effort, and increase customer satisfaction. It is very important if you intend to deliver a high-quality customer experience.
Get started on Engati with the help of a personalised demo.
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