Logistics

Why you need a chatbot to automate your logistics operations

94%

Overhead costs avoided
with the use of bots

79%

Queries can be answered
by the bot

88%

Improvement in response time

Case Study

How iMile optimizes supply chain
operations and logistics?

Challenge
Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations.

Solution
Multilingual Facebook Messenger solution integrated with current on-premise contact center to support customers daily.

89%

Overhead costs saved

97%

Queries handled by bot

50%

More users engaged

Try us, you’re in good company

Anum Ishtiaq

Customer Service Supervisor, iMile

"Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels"

Alysha Lobo

CovidAsha Team

“We are extremely grateful to the team at Engati for providing us with their platform and the engineering power to build this bot in a matter of a few days. The platform offers ease of use to folks with little or no experience in bot building.”

Varunkumar Mungara

VP - IT & MIS, Qatar Insurance group.

"Engati Chatbot not only works for general FAQs but also serves as a selling channel for us. The team has helped us by enhancing the product with important features & customizations that added value for us"

George Hanshaw

Director of eLearning solutions at Los Angeles Pacific University

"Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences"

Jeroen van der Linden

CEO | Co-Founder Bot Implementation

"Engati is a very robust & easy-to-use multichannel platform.Their great service, unique technical flexibility makes everything possible without the need for in-depth development expertise and a highly flexible off-the-shelf solution."

Anisha Panwar

Assistant Manager, PwC

"The Engati platform is so easy to use, no code and efficient. We are especially impressed with the Dashboard feature where it manages all the user inputs and the user can extract reports as per his requirement. Also, the support service is appreciable.'