Blogs on Chatbots, Live Chat, AI & Customer Experience

Editor’s Picks

Drive to Reimagine

Breaking news: SIIA announces Engati as the winner of the 2021 CODiE Awards

We're so proud to announce that Engati has won the title for the Best Artificial Intelligence Driven Technology Solution of 2021 by the SIIA CODiE Awards.

Engati Team

May 18, 2021

5-6 mins

Drive to Reimagine

How to improve your ROI in 2021 and beyond!

Thought Marketing already underwent its digital transformation? It has only just begun. This article will share expert advice on optimizing your ROI in 2021.

Engati Team

Dec 22, 2020

13-14 mins

Drive to Reimagine

Learn how to create WhatsApp chatbot (in 6 easy steps)

You can build your very own smart WhatsApp chatbot without writing a line of code. Evolve into an expert bot-builder now. Just follow this 6-step guide!

Jeremy DSouza

Jun 3, 2021

8-10 mins

Future of CX

Don't let your customers fall in the expected experiences gap

Shep Hyken cautions you against allowing your customers to fall into the expected experiences gap; the gap between the experiences they have with the companies they love & their experiences with your company.

Shep Hyken

Aug 10, 2020

3-4 mins