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6 effective digital customer experience strategies for 2021

6 effective digital customer experience strategies for 2021

A comprehensive guide to creating fantastic digital customer experiences and building customer loyalty in 2021 and beyond.

Jeremy DSouza
|
12
min read
How data and AI have evolved chatbots

How data and AI have evolved chatbots

We've evolved from using rules-based chatbots to exploring more sophisticated chatbots because of data, AI, and NLP. Explore the history and uses in this blog.

Adam Naor
|
min read
Social media customer service: Going the extra mile

Social media customer service: Going the extra mile

Social media customer service allows brands to connect with their customers. Here’s why it’s important and how to develop an effective social media strategy.

Aishwarya Sankhé
|
9
min read
Predictive analytics: The key to enhancing business performance

Predictive analytics: The key to enhancing business performance

With the emergence Netflix and Spotify that deliver personalized insights on the daily, customers expect businesses to read minds. How can you jump to this level of proactivity? Through Predictive Analytics.

Aishwarya Sankhé
|
min read
Net Promoter Score: A guide to fostering loyalty

Net Promoter Score: A guide to fostering loyalty

Here's Engati's guide on how to foster customer loyalty using the Net Promoter Score. We've covering what it is, and its best practices.

Aishwarya Sankhé
|
10
min read
Making e-commerce customer service your secret weapon

Making e-commerce customer service your secret weapon

Learn how to win at e-commerce by differentiating yourself with amazing customer service. Understand all the benefits, techniques, and best practices here!

Jeremy DSouza
|
11
min read
Customer Satisfaction Score: How happy are you customers?

Customer Satisfaction Score: How happy are you customers?

Customer Satisfaction scores, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

Aishwarya Sankhé
|
10
min read
The hottest trend in customer engagement

The hottest trend in customer engagement

The hottest trend in customer engagement is the omnichannel approach. But what is it? How’s it different from the multichannel approach? Let’s explore.

Aishwarya Sankhé
|
9
min read
A complete guide to Voice of the Customer

A complete guide to Voice of the Customer

All you need to know about Voice of the Customer programs, the what, why and the how; along with best practices and ways to use the data and insights gathered through them.

Jeremy DSouza
|
14
min read
Achieving hyper-personalization

Achieving hyper-personalization

We only have 8 seconds to capture customer's attention. By following a hyper-personalized approach, you can increase conversions and engagements. Learn how.

Aishwarya Sankhé
|
10
min read
Understanding GIT just got easier

Understanding GIT just got easier

Working with GIT version control systems always have received a mixed bag of reviews. So we're sharing some exclusive hacks to help you understand GIT better.

Megha Baweja
|
3
min read
How to improve ROI in 2021

How to improve ROI in 2021

We’ve predicted that marketing is going to undergo another transformation in 2021, one that’s even more digital. How can we improve ROI? Find out in this blog.

Aishwarya Sankhé
|
13
min read
200 CX Thought Leaders to follow to kickstart 2021

200 CX Thought Leaders to follow to kickstart 2021

Engati CX is a community of thought leaders in the customer experience, marketing automation, and technology space. Our experts have covered topics ranging from transforming customer experiences and digital transformation, to data, IoT, the power of people, emerging technologies, and more.

Engati Team
|
21
min read
Overcoming the challenges of computational linguistics | Thomas Wolf

Overcoming the challenges of computational linguistics | Thomas Wolf

Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, joins us on Engati CX to discuss the challenges of computational linguistics and how to overcome them.

Aishwarya Sankhé
|
7
min read
Who are your most valuable customers?

Who are your most valuable customers?

Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business?

Jeremy DSouza
|
5
min read
To master customer experience strategy, master CX mindset

To master customer experience strategy, master CX mindset

In order to craft fantastic customer experiences, you need to develop the correct mindset and create the right strategies. TEDx speaker and CX expert, Jeannie Walters shows you how.

Jeannie Walters
|
min read
How to show customers that you care

How to show customers that you care

Show your customers that you're not just trying to make a sale. Make it clear that you're here to help them. Display genuine concern for them. That's how you win their hearts and minds.

Jeremy DSouza
|
5
min read
AI and customer-centricity

AI and customer-centricity

AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.

Jeremy DSouza
|
3
min read
CX and the negativity bias

CX and the negativity bias

What is the negativity bias? How does it affect how your customers perceive your brand? What can you do about it? Find out here.

Jeremy DSouza
|
3
min read
Live chat integrations

Live chat integrations

With Engati’s digital CX solutions, we’re giving our customers the power to do less with more. We’ve introduced integrations with powerful applications like Freshdesk, Zapier, JSON API, and more. 

Engati Team
|
2
min read

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