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Artificial Intelligence: Deep Learning

Artificial Intelligence: Deep Learning

What separates deep learning from machine learning? And how is Deep Learning mirroring biology? Explore the key AI debates with futurist, Dean Gratton.

Dean Anthony Gratton
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4
min read
The 20/20 vision of cloud

The 20/20 vision of cloud

Cloud computing expert, Ian Moyse talks about the need for cloud computing and the benefits it offers (think flexibility). Catch his thoughts on Cloud in 2020.

Ian Moyse
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5
min read
What to do about your company's leaky bucket

What to do about your company's leaky bucket

Customer experience wizard, Dan Gingiss addresses the issue of your company's leaky bucket and shows you how to boost customer retention!

Dan Gingiss
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2
min read
Create your own WhatsApp chatbot: The ultimate guide

Create your own WhatsApp chatbot: The ultimate guide

Can't figure out how to create your WhatsApp chatbot? No worries, we've created a detailed guide, with a video tutorial to turn you into a bot-building pro.

Jeremy DSouza
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3
min read
The emotional trigger that influences your customers' minds

The emotional trigger that influences your customers' minds

Customer experience wizard, Colin Shaw, shows you how to use emotional triggers like the endowment effect to influence your customers' minds.

Colin Shaw
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8
min read
How much does it cost to give great customer service?

How much does it cost to give great customer service?

Shep Hyken shows you how to take care of your customers and provide first-class customer service and experience without breaking the bank.

Shep Hyken
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2
min read
5 powerful agent productivity hacks

5 powerful agent productivity hacks

Learn how to serve even more customers, while making your agent's lives easier. Explore our 5 best agent productivity hacks (with a bonus hack) right now!

Jeremy DSouza
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4
min read
The only CX tool you’ll need in your toolkit

The only CX tool you’ll need in your toolkit

How do you get customer experience management right? By using the right CX tools, of course! Read this article to find out what the best CX tool in the market currently is.

Aishwarya Sankhé
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4
min read
Introducing Engati Live Chat

Introducing Engati Live Chat

Say hello to Engati Live Chat, a powerful, robust customer experience software that you need in your toolkit. It's time to meet your customers' new best friend.

Imtiaz Bellary
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3
min read
Building sustainable, profit making, and evolving digital experience & innovation labs

Building sustainable, profit making, and evolving digital experience & innovation labs

Dr. Swapnil Dambe tells us about everything we need to kep in mind while trying to create sustainable, profit making and evolving digital experience and innovation centers.

Dr. Swapnil Dambe, Ph.D.
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5
min read
5 new rules guaranteed to build trust

5 new rules guaranteed to build trust

CX expert and founder of Beyond Philosophy, Colin Shaw, shows you how to get your customers to trust you with his 5 new rules to build trust.

Colin Shaw
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5
min read
When surprise and delight becomes surprise without delight

When surprise and delight becomes surprise without delight

Shep Hyken warns you about the dangers of surprises that don't delight your customers but disappoint them instead. He urges you to make sure that any surprises for your customers are appropriate and appreciated.

Shep Hyken
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3
min read
Tools for production deployment of deep learning NLU models

Tools for production deployment of deep learning NLU models

Deploying a deep learning NLU model is no easy task. It requires expertise in many areas and tools instead of purely focusing on the AI/ML model. Here are some of the tools required for that.

Anwesh Roy
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3
min read
Bots in the language of your choice!

Bots in the language of your choice!

What can be better than having your own business bot that speaks in your native language? Yes! Bots have become that personalised and smart. Find out more!

Engati Team
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3
min read
Customer and employee criticism: your leverage tool for growth

Customer and employee criticism: your leverage tool for growth

Customer experience expert, Ricardo Saltz Gulko, shares his insights on how you should leverage customer and employee criticism to fuel your customer experiences and keep growing.

Ricardo Saltz Gulko
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6
min read
Why customer experience metrics can backfire & how to avoid it

Why customer experience metrics can backfire & how to avoid it

Steven Van Belleghem warns about the dangers of focusing solely on customer experience metrics rather than paying attention to the strategies behind those metrics.

Steven Van Belleghem
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3
min read
From data to customer experience — don't just fix it; reimagine it

From data to customer experience — don't just fix it; reimagine it

Digital customer experience business leader and Sr. Director of Digital Experience at Marlabs Inc, Dr. Swapnil Dambe, talks about completely reimagining customer experiences with data.

Dr. Swapnil Dambe, Ph.D.
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3
min read
The 5 rules of behavioural journey mapping

The 5 rules of behavioural journey mapping

Colin Shaw, founder of Beyond Philosophy, dives deep in customer journey mapping and shares his rules for advanced behavioural customer journey mapping.

Colin Shaw
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8
min read
Addressing the most complex customer questions in real-time

Addressing the most complex customer questions in real-time

What if you could answer the most complex of questions in real-time, without forcing your customers to wait on hold? Here's how you make that happen.

Jeremy DSouza
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3
min read
The worst thing that happens is your customer loves you

The worst thing that happens is your customer loves you

What if the worst thing a customer ever said about you was, “I love you!”? If they love you even when they have a complaint? Shep Hyken gives you 6 ways to make that happen here.

Shep Hyken
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2
min read

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