
AI Revolution
The 5 pillars of responsible and ethical AI
How do you ensure that your AI systems are ethical? Maria Luciana Axente, the Responsible AI & AI for Good lead at PwC UK, helps identify critical considerations.

Future of Business
4 E-Commerce companies crushing it with conversational selling
The art of selling has dumbfounded many. In fact, we’re seeing an evolution in motion. From door-to-door to conversational selling. Here are 3 e-commerce companies crushing it with this method.

Conversational Automation
Doing Web Chat right
Web chat allows customers to communicate with your brand without having to download external applications. With the right tips, you can deliver an interactive experience that draws more customers in.

Future of Business
6 ways to slash your Customer Acquisition Cost with bots and live chat
Learn how to calculate your customer acquisition cost (CAC) and explore six powerful ways to optimize it with the help of chatbots and live chat.

Future of Business
The secret to unlocking 10x sales
As purchase behaviour has transformed significantly, a way to bridge analogue and digital shopping is through Live Chat. Here's our guide on how to 10x sales.

Customer Experience
5 powerful ways to increase your customer lifetime value
Increase your customer lifetime value with psychology and consumer neuroscience backed techniques. Get your customers to spend more and stick around longer.

Conversational Automation
How to create your own Telegram chatbot
Want to engage your customers at scale on Telegram? Learn how to create an AI-powered, NLP-driven Telegram chatbot, without writing a single line of code.

Future of Business
6 ways to use live chat to generate leads and increase conversions
Live chat can help enhance your customer service, and, as a result, customer experience. Here’s how it can improve your lead generation and conversions.

Future of Business
Component Based Architecture In AngularJs Using UI-Router
Most AngularJS apps are in a controller-view structure, but did you know that you could achieve better functionality when coupling components and UI-routers?

Customer Experience
8 secrets for influencing your customer perception
How do your customers see you? What do they think and feel about your brand? What factors influence customer perception? What can you do to change it? Find the answers here.

AI Revolution
Chatbot Theory - A Topic for Future Education
Education will move from traditional teaching to that of self-structured learning, but that’s not all. New core subjects for study will inevitably emerge, perhaps such as that of ‘Chatbot Theory’.

Customer Experience
Why is customer appreciation so important?
Customer appreciation is a step often neglected when developing a customer experience strategy. Here's a guide on how to develop loyalty through appreciation.

Customer Experience
Track these KPIs to empower your customer support teams
To help guide your teams in the right direction, we’ve compiled a list of the best KPIs to track when it comes to customer service.

Customer Experience
6 effective digital customer experience strategies for 2021
A comprehensive guide to creating fantastic digital customer experiences and building customer loyalty in 2021 and beyond.

Customer Experience
Social media customer service: Going the extra mile
Social media customer service allows brands to connect with their customers. Here’s why it’s important and how to develop an effective social media strategy.

Future of Business
Predictive analytics: The key to enhancing business performance
With the emergence Netflix and Spotify that deliver personalized insights on the daily, customers expect businesses to read minds. How can you jump to this level of proactivity? Through Predictive Analytics.

Customer Experience
Net Promoter Score: A guide to fostering loyalty
Here's Engati's guide on how to foster customer loyalty using the Net Promoter Score. We've covering what it is, and its best practices.
.png)
Future of Business
Making e-commerce customer service your secret weapon
Learn how to win at e-commerce by differentiating yourself with amazing customer service. Understand all the benefits, techniques, and best practices here!

Customer Experience
Customer Satisfaction Score: How happy are you customers?
Customer Satisfaction scores, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

Customer Experience
The hottest trend in customer engagement
The hottest trend in customer engagement is the omnichannel approach. But what is it? How’s it different from the multichannel approach? Let’s explore.