What separates deep learning from machine learning? And how is Deep Learning mirroring biology? Explore the key AI debates with futurist, Dean Gratton.

Cloud computing expert, Ian Moyse talks about the need for cloud computing and the benefits it offers (think flexibility). Catch his thoughts on Cloud in 2020.

Customer experience wizard, Dan Gingiss addresses the issue of your company's leaky bucket and shows you how to boost customer retention!

Can't figure out how to create your WhatsApp chatbot? No worries, we've created a detailed guide, with a video tutorial to turn you into a bot-building pro.

Customer experience wizard, Colin Shaw, shows you how to use emotional triggers like the endowment effect to influence your customers' minds.

Shep Hyken shows you how to take care of your customers and provide first-class customer service and experience without breaking the bank.

Learn how to serve even more customers, while making your agent's lives easier. Explore our 5 best agent productivity hacks (with a bonus hack) right now!

How do you get customer experience management right? By using the right CX tools, of course! Read this article to find out what the best CX tool in the market currently is.

Say hello to Engati Live Chat, a powerful, robust customer experience software that you need in your toolkit. It's time to meet your customers' new best friend.

Dr. Swapnil Dambe tells us about everything we need to kep in mind while trying to create sustainable, profit making and evolving digital experience and innovation centers.

CX expert and founder of Beyond Philosophy, Colin Shaw, shows you how to get your customers to trust you with his 5 new rules to build trust.

Shep Hyken warns you about the dangers of surprises that don't delight your customers but disappoint them instead. He urges you to make sure that any surprises for your customers are appropriate and appreciated.

Deploying a deep learning NLU model is no easy task. It requires expertise in many areas and tools instead of purely focusing on the AI/ML model. Here are some of the tools required for that.

What can be better than having your own business bot that speaks in your native language? Yes! Bots have become that personalised and smart. Find out more!

Customer experience expert, Ricardo Saltz Gulko, shares his insights on how you should leverage customer and employee criticism to fuel your customer experiences and keep growing.

Steven Van Belleghem warns about the dangers of focusing solely on customer experience metrics rather than paying attention to the strategies behind those metrics.

Digital customer experience business leader and Sr. Director of Digital Experience at Marlabs Inc, Dr. Swapnil Dambe, talks about completely reimagining customer experiences with data.

Colin Shaw, founder of Beyond Philosophy, dives deep in customer journey mapping and shares his rules for advanced behavioural customer journey mapping.

What if you could answer the most complex of questions in real-time, without forcing your customers to wait on hold? Here's how you make that happen.

What if the worst thing a customer ever said about you was, “I love you!”? If they love you even when they have a complaint? Shep Hyken gives you 6 ways to make that happen here.