Artificial Intelligence: Deep Learning
What separates deep learning from machine learning? And how is Deep Learning mirroring biology? Explore the key AI debates with futurist, Dean Gratton.
The 20/20 vision of cloud
Cloud computing expert, Ian Moyse talks about the need for cloud computing and the benefits it offers (think flexibility). Catch his thoughts on Cloud in 2020.
What to do about your company's leaky bucket
Customer experience wizard, Dan Gingiss addresses the issue of your company's leaky bucket and shows you how to boost customer retention!
Create your own WhatsApp chatbot: The ultimate guide
Can't figure out how to create your WhatsApp chatbot? No worries, we've created a detailed guide, with a video tutorial to turn you into a bot-building pro.
The emotional trigger that influences your customers' minds
Customer experience wizard, Colin Shaw, shows you how to use emotional triggers like the endowment effect to influence your customers' minds.
How much does it cost to give great customer service?
Shep Hyken shows you how to take care of your customers and provide first-class customer service and experience without breaking the bank.
Future of Business
5 powerful agent productivity hacks
Learn how to serve even more customers, while making your agent's lives easier. Explore our 5 best agent productivity hacks (with a bonus hack) right now!
The only CX tool you’ll need in your toolkit
How do you get customer experience management right? By using the right CX tools, of course! Read this article to find out what the best CX tool in the market currently is.
Future of Business
Introducing Engati Live Chat
Say hello to Engati Live Chat, a powerful, robust customer experience software that you need in your toolkit. It's time to meet your customers' new best friend.
Building sustainable, profit making, and evolving digital experience & innovation labs
Dr. Swapnil Dambe tells us about everything we need to kep in mind while trying to create sustainable, profit making and evolving digital experience and innovation centers.
5 new rules guaranteed to build trust
CX expert and founder of Beyond Philosophy, Colin Shaw, shows you how to get your customers to trust you with his 5 new rules to build trust.
When surprise and delight becomes surprise without delight
Shep Hyken warns you about the dangers of surprises that don't delight your customers but disappoint them instead. He urges you to make sure that any surprises for your customers are appropriate and appreciated.
Tools for production deployment of deep learning NLU models
Deploying a deep learning NLU model is no easy task. It requires expertise in many areas and tools instead of purely focusing on the AI/ML model. Here are some of the tools required for that.
Bots in the language of your choice!
What can be better than having your own business bot that speaks in your native language? Yes! Bots have become that personalised and smart. Find out more!
Customer and employee criticism: your leverage tool for growth
Customer experience expert, Ricardo Saltz Gulko, shares his insights on how you should leverage customer and employee criticism to fuel your customer experiences and keep growing.
Why customer experience metrics can backfire & how to avoid it
Steven Van Belleghem warns about the dangers of focusing solely on customer experience metrics rather than paying attention to the strategies behind those metrics.
From data to customer experience — don't just fix it; reimagine it
Digital customer experience business leader and Sr. Director of Digital Experience at Marlabs Inc, Dr. Swapnil Dambe, talks about completely reimagining customer experiences with data.
The 5 rules of behavioural journey mapping
Colin Shaw, founder of Beyond Philosophy, dives deep in customer journey mapping and shares his rules for advanced behavioural customer journey mapping.
Addressing the most complex customer questions in real-time
What if you could answer the most complex of questions in real-time, without forcing your customers to wait on hold? Here's how you make that happen.
The worst thing that happens is your customer loves you
What if the worst thing a customer ever said about you was, “I love you!”? If they love you even when they have a complaint? Shep Hyken gives you 6 ways to make that happen here.