>
Filter by
Author
Category
The 5 pillars of responsible and ethical AI

The 5 pillars of responsible and ethical AI

How do you ensure that your AI systems are ethical? Maria Luciana Axente, the Responsible AI & AI for Good lead at PwC UK, helps identify critical considerations.

Engati Team
|
6
min read
4 E-Commerce companies crushing it with conversational selling

4 E-Commerce companies crushing it with conversational selling

The art of selling has dumbfounded many. In fact, we’re seeing an evolution in motion. From door-to-door to conversational selling. Here are 3 e-commerce companies crushing it with this method.

Aishwarya Sankhé
|
9
min read
Doing Web Chat right

Doing Web Chat right

Web chat allows customers to communicate with your brand without having to download external applications. With the right tips, you can deliver an interactive experience that draws more customers in.

Aishwarya Sankhé
|
9
min read
6 ways to slash your Customer Acquisition Cost with bots and live chat

6 ways to slash your Customer Acquisition Cost with bots and live chat

Learn how to calculate your customer acquisition cost (CAC) and explore six powerful ways to optimize it with the help of chatbots and live chat.

Jeremy DSouza
|
6
min read
The secret to unlocking 10x sales

The secret to unlocking 10x sales

As purchase behaviour has transformed significantly, a way to bridge analogue and digital shopping is through Live Chat. Here's our guide on how to 10x sales.

Aishwarya Sankhé
|
9
min read
5 powerful ways to increase your customer lifetime value

5 powerful ways to increase your customer lifetime value

Increase your customer lifetime value with psychology and consumer neuroscience backed techniques. Get your customers to spend more and stick around longer.

Jeremy DSouza
|
10
min read
How to create your own Telegram chatbot

How to create your own Telegram chatbot

Want to engage your customers at scale on Telegram? Learn how to create an AI-powered, NLP-driven Telegram chatbot, without writing a single line of code.

Jeremy DSouza
|
9
min read
6 ways to use live chat to generate leads and increase conversions

6 ways to use live chat to generate leads and increase conversions

Live chat can help enhance your customer service, and, as a result, customer experience. Here’s how it can improve your lead generation and conversions.

Shane Barker
|
5
min read
Component Based Architecture In AngularJs Using UI-Router

Component Based Architecture In AngularJs Using UI-Router

Most AngularJS apps are in a controller-view structure, but did you know that you could achieve better functionality when coupling components and UI-routers?

Thejeshwar Reddy
|
5
min read
8 secrets for influencing your customer perception

8 secrets for influencing your customer perception

How do your customers see you? What do they think and feel about your brand? What factors influence customer perception? What can you do to change it? Find the answers here.

Jeremy DSouza
|
11
min read
Chatbot Theory - A Topic for Future Education

Chatbot Theory - A Topic for Future Education

Education will move from traditional teaching to that of self-structured learning, but that’s not all. New core subjects for study will inevitably emerge, perhaps such as that of ‘Chatbot Theory’.

Tony Boobier
|
3
min read
Why is customer appreciation so important?

Why is customer appreciation so important?

Customer appreciation is a step often neglected when developing a customer experience strategy. Here's a guide on how to develop loyalty through appreciation.

Aishwarya Sankhé
|
min read
Track these KPIs to empower your customer support teams

Track these KPIs to empower your customer support teams

To help guide your teams in the right direction, we’ve compiled a list of the best KPIs to track when it comes to customer service.

Aishwarya Sankhé
|
min read
6 effective digital customer experience strategies for 2021

6 effective digital customer experience strategies for 2021

A comprehensive guide to creating fantastic digital customer experiences and building customer loyalty in 2021 and beyond.

Jeremy DSouza
|
12
min read
Social media customer service: Going the extra mile

Social media customer service: Going the extra mile

Social media customer service allows brands to connect with their customers. Here’s why it’s important and how to develop an effective social media strategy.

Aishwarya Sankhé
|
9
min read
Predictive analytics: The key to enhancing business performance

Predictive analytics: The key to enhancing business performance

With the emergence Netflix and Spotify that deliver personalized insights on the daily, customers expect businesses to read minds. How can you jump to this level of proactivity? Through Predictive Analytics.

Aishwarya Sankhé
|
min read
Net Promoter Score: A guide to fostering loyalty

Net Promoter Score: A guide to fostering loyalty

Here's Engati's guide on how to foster customer loyalty using the Net Promoter Score. We've covering what it is, and its best practices.

Aishwarya Sankhé
|
10
min read
Making e-commerce customer service your secret weapon

Making e-commerce customer service your secret weapon

Learn how to win at e-commerce by differentiating yourself with amazing customer service. Understand all the benefits, techniques, and best practices here!

Jeremy DSouza
|
11
min read
Customer Satisfaction Score: How happy are you customers?

Customer Satisfaction Score: How happy are you customers?

Customer Satisfaction scores, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

Aishwarya Sankhé
|
10
min read
The hottest trend in customer engagement

The hottest trend in customer engagement

The hottest trend in customer engagement is the omnichannel approach. But what is it? How’s it different from the multichannel approach? Let’s explore.

Aishwarya Sankhé
|
9
min read

No results found :(