A comprehensive guide to creating fantastic digital customer experiences and building customer loyalty in 2021 and beyond.

We've evolved from using rules-based chatbots to exploring more sophisticated chatbots because of data, AI, and NLP. Explore the history and uses in this blog.

Social media customer service allows brands to connect with their customers. Here’s why it’s important and how to develop an effective social media strategy.

With the emergence Netflix and Spotify that deliver personalized insights on the daily, customers expect businesses to read minds. How can you jump to this level of proactivity? Through Predictive Analytics.

Here's Engati's guide on how to foster customer loyalty using the Net Promoter Score. We've covering what it is, and its best practices.

Learn how to win at e-commerce by differentiating yourself with amazing customer service. Understand all the benefits, techniques, and best practices here!

Customer Satisfaction scores, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

The hottest trend in customer engagement is the omnichannel approach. But what is it? How’s it different from the multichannel approach? Let’s explore.

All you need to know about Voice of the Customer programs, the what, why and the how; along with best practices and ways to use the data and insights gathered through them.

We only have 8 seconds to capture customer's attention. By following a hyper-personalized approach, you can increase conversions and engagements. Learn how.

Working with GIT version control systems always have received a mixed bag of reviews. So we're sharing some exclusive hacks to help you understand GIT better.

We’ve predicted that marketing is going to undergo another transformation in 2021, one that’s even more digital. How can we improve ROI? Find out in this blog.

Engati CX is a community of thought leaders in the customer experience, marketing automation, and technology space. Our experts have covered topics ranging from transforming customer experiences and digital transformation, to data, IoT, the power of people, emerging technologies, and more.

Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, joins us on Engati CX to discuss the challenges of computational linguistics and how to overcome them.

Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business?

In order to craft fantastic customer experiences, you need to develop the correct mindset and create the right strategies. TEDx speaker and CX expert, Jeannie Walters shows you how.

Show your customers that you're not just trying to make a sale. Make it clear that you're here to help them. Display genuine concern for them. That's how you win their hearts and minds.

AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.

What is the negativity bias? How does it affect how your customers perceive your brand? What can you do about it? Find out here.

With Engati’s digital CX solutions, we’re giving our customers the power to do less with more. We’ve introduced integrations with powerful applications like Freshdesk, Zapier, JSON API, and more.