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A powerful new UX for your Engati chat systems

A powerful new UX for your Engati chat systems

Engati's chat systems now have major UX upgrades, to help you create a fantastic experience for your customers. Check them out here!

Jeremy DSouza
|
2
min read
Why Empathy is vital in Customer Support | Engati

Why Empathy is vital in Customer Support | Engati

To nail customer service, you have to understand how your experiences make customers feel. Here’s why empathy is vital in customer support & how to practice it.

Aishwarya Sankhé
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4
min read
Proactive customer service: decoding the mystery

Proactive customer service: decoding the mystery

What's proactive customer service all about? Why's it so important? How do you go about serving your customers proactively? Find the answers right here!

Jeremy DSouza
|
3
min read
How to reduce (and eliminate) customer friction

How to reduce (and eliminate) customer friction

Reducing customer friction can boost loyalty and increase customer lifetime value. Here's a comprehensive guide on improving your CX by getting rid of friction.

Jeremy DSouza
|
5
min read
The secret to building secure systems - Authentication

The secret to building secure systems - Authentication

User information is vital in a business scenario, but could be detrimental if it falls into the wrong hands. To build a secure system, you need to verify whether or not your users are valid and genuine. And we do this through a mechanism called authentication.

Prateek Koul
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4
min read
Understanding Chatbots - The beginner’s Guide

Understanding Chatbots - The beginner’s Guide

Businesses nowadays are moving towards bots to drive operational efficiency & to improve customer experience. Here's everything you need to know about chatbots

Megha Baweja
|
5
min read
How Engati helps governments across the world

How Engati helps governments across the world

We’ve seen how Engati engages customers and leads to higher customer satisfaction scores, but what about in the public sector? Here’s how Engati helps governments from around the world.

Engati Team
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5
min read
Engati Live Chat updates | Powerful new features

Engati Live Chat updates | Powerful new features

Our live chat platform has been updated and we've got new features that your customers, agents, and supervisors are all going to love. Check them out here!

Jeremy DSouza
|
3
min read
Winner! Winner! Chicken dinner!

Winner! Winner! Chicken dinner!

CX genius, Shep Hyken talks about the numerous ways in which you can serve your customers and why you should be ready to adapt and support them in the way they need to be supported.

Shep Hyken
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2
min read
Conversational commerce: a guide

Conversational commerce: a guide

In an effort to provide the best possible shopping experience, e-commerce has turned towards adopting conversational commerce methods. Here's a guide on conversational commerce and how to improve it.

Aishwarya Sankhé
|
5
min read
The UK Cabinet Office signs up with Engati

The UK Cabinet Office signs up with Engati

We're proud to announce that The UK Cabinet Office is using Engati to engage effectively with citizens of the United Kingdoms. See what made them choose Engati.

Jeremy DSouza
|
3
min read
CX lessons from Zappos

CX lessons from Zappos

Zappos has always been known for delivering amazing customer experiences. Here are the lessons you can learn from them and imbibe in your own organization,

Jeremy DSouza
|
3
min read
Are your loyalty programs good enough?

Are your loyalty programs good enough?

If you’ve heard the phase, “buy 10, and you’ll get the next one for free...“ Congratulations! You are a victim of the customer loyalty program. But are these loyalty programs effective? Let’s find out.

Aishwarya Sankhé
|
5
min read
Using Docker for Automation Testing

Using Docker for Automation Testing

We've talked about the importance of software testing earlier but how do we implement this? Our preferred method is by using Docker. Learn how to test softwares with virtual environments in this blog.

Megha Baweja
|
min read
Great customer experiences don't need to be expensive

Great customer experiences don't need to be expensive

Does great customer experience need to be expensive? How high is the price of delivering great customer experience? Today, we're answering all of your questions and providing a few tips on where to save costs and when to splurge.

Aishwarya Sankhé
|
min read
How to Add Live Chat to Your Website in Just 7 Minutes

How to Add Live Chat to Your Website in Just 7 Minutes

Adding Engati Live Chat to your website is simple and should take only 7 minutes. Now, you can say goodbye to slow response times, and hello to happy customers.

Aishwarya Sankhé
|
2
min read
Customer service fails

Customer service fails

Negligence causes businesses to fail at the customer service game. So, we’ve complied our list of the top customer service fails so that you stay winning.

Aishwarya Sankhé
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5
min read
Apple’s and Amazon’s secret to success

Apple’s and Amazon’s secret to success

Ever wonder what makes Apple and Amazon so insanely successful? Wish you knew their secret? It's surprisingly simple. There's one common value that drives them.

Jeremy DSouza
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5
min read
The Importance of Software Testing

The Importance of Software Testing

With software testing, you'll be capable of verifying each & every aspect of the product, while preventing future customer complaints and improving performance.

Megha Baweja
|
3
min read

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