A powerful new UX for your Engati chat systems
Engati's chat systems now have major UX upgrades, to help you create a fantastic experience for your customers. Check them out here!
Why Empathy is vital in Customer Support | Engati
To nail customer service, you have to understand how your experiences make customers feel. Here’s why empathy is vital in customer support & how to practice it.
Proactive customer service: decoding the mystery
What's proactive customer service all about? Why's it so important? How do you go about serving your customers proactively? Find the answers right here!
How to reduce (and eliminate) customer friction
Reducing customer friction can boost loyalty and increase customer lifetime value. Here's a comprehensive guide on improving your CX by getting rid of friction.
The secret to building secure systems - Authentication
User information is vital in a business scenario, but could be detrimental if it falls into the wrong hands. To build a secure system, you need to verify whether or not your users are valid and genuine. And we do this through a mechanism called authentication.
Understanding Chatbots - The beginner’s Guide
Businesses nowadays are moving towards bots to drive operational efficiency & to improve customer experience. Here's everything you need to know about chatbots
Future of Business
How Engati helps governments across the world
We’ve seen how Engati engages customers and leads to higher customer satisfaction scores, but what about in the public sector? Here’s how Engati helps governments from around the world.
Engati Live Chat updates | Powerful new features
Our live chat platform has been updated and we've got new features that your customers, agents, and supervisors are all going to love. Check them out here!
Winner! Winner! Chicken dinner!
CX genius, Shep Hyken talks about the numerous ways in which you can serve your customers and why you should be ready to adapt and support them in the way they need to be supported.
Conversational commerce: a guide
In an effort to provide the best possible shopping experience, e-commerce has turned towards adopting conversational commerce methods. Here's a guide on conversational commerce and how to improve it.
The UK Cabinet Office signs up with Engati
We're proud to announce that The UK Cabinet Office is using Engati to engage effectively with citizens of the United Kingdoms. See what made them choose Engati.
CX lessons from Zappos
Zappos has always been known for delivering amazing customer experiences. Here are the lessons you can learn from them and imbibe in your own organization,
Are your loyalty programs good enough?
If you’ve heard the phase, “buy 10, and you’ll get the next one for free...“ Congratulations! You are a victim of the customer loyalty program. But are these loyalty programs effective? Let’s find out.
Using Docker for Automation Testing
We've talked about the importance of software testing earlier but how do we implement this? Our preferred method is by using Docker. Learn how to test softwares with virtual environments in this blog.
Great customer experiences don't need to be expensive
Does great customer experience need to be expensive? How high is the price of delivering great customer experience? Today, we're answering all of your questions and providing a few tips on where to save costs and when to splurge.
Future of Business
How to Add Live Chat to Your Website in Just 7 Minutes
Adding Engati Live Chat to your website is simple and should take only 7 minutes. Now, you can say goodbye to slow response times, and hello to happy customers.
Customer service fails
Negligence causes businesses to fail at the customer service game. So, we’ve complied our list of the top customer service fails so that you stay winning.
Future of Business
Apple’s and Amazon’s secret to success
Ever wonder what makes Apple and Amazon so insanely successful? Wish you knew their secret? It's surprisingly simple. There's one common value that drives them.