Digital Mindsets | Javaid Iqbal | Engati CX
Javaid Iqbal talks to us about digital-first mindsets and disruption.
Javaid is the CEO of TransformX, a human-centric digital transformation firm that he co-founded. He lives in the digital and customer experience transformation, disruption and innovation space with a focus on Artificial Intelligence, Cloud and Data Science.
Javaid is passionate about finding solutions to unique futuristic global challenges, building long-term business relationships and providing thought leadership through writing, speaking, teaching and advisory.
He even coaches executives and boards on their Digital/Customer initiatives through workshops, 1 on 1 sessions and courses at various global institutions, provides board level advisory to multiple startups and keynote business and technology conferences globally (Google, BCG, Infosys, Informa, eyeforpharma, Momentum, 021Disrupt to name a few).
Digital Mindsets — a video interview with Javaid Iqbal
Why is it important for companies to have a digital-first mindset?
A digital-first mindset refers to approaching any new opportunity or challenge with the assumption that the solution is going to be in a digital form.
The mindset envisions intelligent growth and scalability. Companies like Uber and Airbnb are digital natives that took on very physical and archaic industries and put a nice wrapper on them. They made them more scalable.
Digital-first mindsets envision intelligent growth based on data, based on understanding of new models and even understanding models that have not even been tried and tested before.
Javaid gives us 5 reasons why companies need to adopt a digital-first mindset.
- Industries are evolving and converging.
Let’s take Uber as an example. For Uber to be what it is, you needed multiple industries to converge. You’ve got financial services, you’ve got hi-tech, you’ve got transportation, logistics, software etc. So many industries have to work together to make this happen.
- The dynamics of organizations are changing.
A lot of companies that were on the Fortune 100 list a decade ago are not there anymore. They’ve either been acquired or they’ve gone bankrupt. This is because they were catering to a need, but didn’t realize that there’s a new need.
They didn’t see the new business models with data enabled thinking and decision making and they just missed the boat. Blockbuster video and Kodak are big examples of this. New organizations are coming up and revolutionizing archaic industries with AI and datascience.
- Skills and requirements are changing.
In terms of hardskills, we’ve got cloud computing, AI, analytical reasoning, UI design.
Soft skills like creativity, persuasion, elaboration, adaptability and time management are needed. It’s a new world out there.
- The next generation of employees is different.
They’re lifetime learners. They’re empowered with data, are digitally competent and their customer-focus is different.
- The next generation of customers are extremely scared.
Javaid was invited by Google last year to give a talk on the future of AI and humanity. The generation of people born from 2010 till those that will be born in 2025 are going to be known as generation Alpha. They’re the first generation to be born in the world of AI.
According to Javaid,
if your business model does not include a digital-first mindset, you don’t have a business model. You’re a dinosaur.
What are the obstacles that most businesses face while trying to develop such a mindset?
People are stuck in their business silos. This used to work back in the day where things were not so transparent. Now, in addition to the rest of their organization, the rest of the world can see what’s going on.
Another major obstacle is that organizations don’t have the digital skills and acumen. There are also cultural challenges and silos. Departments are not talking to each other and working together.
But, the biggest obstacle is the resistance to change. Leaders are all stuck in their ways and they don’t want to do things differently.
What is disruption readiness? How significant of a role will innovation play?
Disruption can be broken down from 4 perspectives:
Ability, Volatility, Durability, and Vulnerability.
Industries like banking, hospitality and logistics are more threatened. A lot of the leaders are not thinking outside of their silos. Disruption doesn’t come from within. It comes from outside.
Banking was first being disrupted by telcos. Now it’s being disrupted by software companies. You’ve got Apple Pay. Now you can even place orders and make payments over WhatsApp and WeChat.
With this COVID situation, you need innovation in all sorts of business functions. You need innovation in ride sharing, logistics, food delivery, hiring, conferences, etc.
AI & automation are here to stay. How important is it to leverage them and blend them into daily activities? What advantages do they bring in?
AI is not a new phenomenon. It’s been around since 1959. But, with the scalability of cloud models AI has been able to grow farther.
Companies that adopt AI as of late, have 20% better cashflow. AI will increase economic growth on an average of 2-3% for 15 industries by 2035.
AI has the potential to increase productivity by 40%. Now it’s not just your own intelligence alone allowing you to make decisions; it’s the intelligence that the machine has augmented for you as well.
The AI industry is expected to grow by $60 billion in another couple of years.
Now is the time to opt for AI.
Businesses around the world are looking for AI and automation to streamline their processes and enable their employees to perform higher level tasks. Are you in a position to help them do that?
Explore Engati’s White-label solutions and ride the conversational automation wave. Learn more here.
Developing digital mindsets — a Spotify podcast with Javaid Iqbal
We hope this helps you understand and adopt a digital-first mindset. Engati CX will be back with a new expert in a new episode soon. Stay tuned.
Find Javaid Iqbal
More from Engati CX
Now that you’ve learned about digital mindsets, catch our interview with Lee Bryant on the journey from analog to digital.
Engati is a one-stop platform for delighted customers. With our intelligent bots, we help you create the smoothest of Customer Experiences. And now, we're helping you find those customers too. The award-winning Marketing Automation platform, LeadMi, received some major upgrades and joined our family as Engati Acquire. So, let's get started?Get Started Free