The next big tech | Engati CX

Jeremy DSouza
min read
The next big tech | Engati CX

Dinis Guarda, one of the world's most influential people in Blockchain sat down to talk to Engati. We spoke about AI, IoT, the technology of the future. Essentially, we discussed The Next Big Tech.

Dinis Guarda talks about the impact of AI and technology on Fintech.

Dinis Guarda is an author, academic, influencer, serial entrepreneur and leader in 4IR, AI, Fintech, digital transformation and Blockchain.

He is ranked as one of the most influential people in Blockchain in the world by Right Relevance and is listed in Cointelegraph’s Top People In Blockchain. Dinis was also listed as one of the 100 B2B Thought Leaders and Influencers to Follow in 2020 by Thinkers360.

 With over two decades of experience in international business, C level positions and digital transformation, Dinis has worked with new tech, cryptocurrencies, drive ICOs, regulation, compliance and legal international processes.

He has even created a bank and has also been involved in the inception of some of the top 100 digital currencies.

The Next Big Tech- A Video with Dinis Guarda

The Next Big Tech

This section summarizes our interview with Dinis. But, if you'd prefer to hear him yourself, our Spotify podcast is embedded below.

How has FinTech evolved with AI and technology?

In the last 20 years, as the volume of transactions increased, the industry needed to innovate. And that's how FinTech came into being, to find the best tools available.

Most of the Hedge Funds are now managed by algorithms. A lot of Bloomberg's data is managed by APIs picking data from the markets, from indicators, indexes, etc.

FinTech has become a default setting for any bank. If a bank avoids using FinTech, it will be taken over by a Fintech player.

Chatbots are a critical element for interacting with financial and banking clients. AI is going to be the default setting.

How are chatbots used in Financial services? What lies ahead?

As a client there is a need to interact with the bank. We need to have almost real time information. You need to know that your finances are safe.

Banks need to find fast ways of coming up with solutions. They need to be interacting with a lot of different businesses.

Governments and banks need to use chatbots to interact with businesses. This is especially during the current situation.

This could help them understand businesses' problems and find solutions for them.

The increased speed of resolving queries could save businesses.

According to Dinis, chatbots in healthcare can be a boon.

Do you believe blockchain is here to stay and will fundamentally alter the Digital fintech landscape?

Blockchain is already mainstream, it's already here to stay.

Facebook is making it's own cryptocurrency, a lot of governments are creating their own cryptocurrencies.

You cannot speak of Blockchain in terms of a single technology. It's a lot of different technologies.

Companies like Unilever, Procter and Gamble are using Blockchain technology. They're leveraging it to make sure that their supply-chain is on the right angle.

Blockchain is about decentralized technology. It's already mainstream right now, especially in FinTech. JP Morgan is a company using a lot of blockchain.

How are FinTech startups changing the traditional norms?
How are they leveraging the latest tech trends to their advantage?

FinTech is now the new norm.

Digital transactions are now becoming much more than paper transactions. FinTech companies are trying to make it easier for this to happen.

Amazon is one of the biggest FinTech players in the world. And most of their FinTech transactions are for payments on their own platforms.

Especially during this crisis, FinTech companies are focusing on digitizing transactions as much as possible.

How are governments and organizations using AI and technology in this ongoing pandemic?

Dinis was actually a bit frustrated by the lack of digital integration with most governments.

Governments need to seriously look at digital transformations.

He says that the lack of digital integration actually scares him. His book 4IR: Reinventing Nations talks about this.

Using Blockchain, scientists will be able to work together and collaborate better. They'll be able to find solutions to the entire COVID-19 situation much faster.

How will digital transformation backed by data, change how businesses facilitate decision making?

Dinis says that data is essentially the oil of the 21st Century.

We need more data. We need better quality data. And we need to be utilizing this data in a better manner.

The challenge right now is that a lot of businesses are not data driven.

This is especially true for small businesses. Mom and Pop businesses.

And these are the ones that are faring the worst during the current crisis.

We need a higher level and scale of education about this. Businesses and governments need to take this seriously.

And this even translates to emotional data.

The human, emotional data is as important as business analytics data. Some of the most influential people in the world use emotional data to manipulate emotions.

If governments were looking at this data on a real-time basis, they could save their economies. It could save millions of lives and make the economy more trusted.

What are your thoughts on the broad level concept of the future of work?
What are the key tenets and technologies that will drive the adoption?

The Future of Work is skyrocketing, especially with the COVID-19 crisis and people working from home. Everything is becoming increasingly digital right now.

But most of the 450 million SMEs in the world don't even have a website. That's a huge problem.

For example, there are garment industries in emerging markets that employ 4000-5000 people. In spite of employing so many people, they don't even have a website.

So, if there's a crisis like this, they all go bankrupt.

Any other thoughts you’d like to share with our audience? 

Dinis says that businesses need to act. We need to come up with solutions that can help everyone.

We all have a responsibility.

And we need to use our energy to do something positive.

Interact Better

Dinis says that businesses and organizations certainly need to interact better with their clients.

Do that now, with an AI chatbot. Start now for FREE. No credit card needed.

Register and schedule your chatbot demo now!

The Next Big Tech- A Spotify Podcast with Dinis Guarda

Engati CX

We hope you learned a lot about The Next Big Tech in this interview with Dinis Guarda.  Engati CX will be back with a new expert in a new episode soon. Stay tuned.

Find Dinis Guarda

Dinis Guarda certainly has a lot of brilliant insights regarding AI and Blockchain. Follow him on LinkedIn and Twitter to get even more value from him.

More from Engati CX

Now that you've found some insights on the next big tech, you should definitely find out how to get ahead of your competitors with it.

Check out the 200 CX Thought Leaders to follow for 2021!

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