Chatbot Builder

1. What is a Chatbot Builder?

A chatbot builder could be considered as a platform that helps businesses to automate communication processes in line with pre-determined scenarios. It gives you the ability to provide great customer support by helping you send updates, reminders, and processing of orders.

2. How to Build a Chatbot?

A. Ready-made solutions.

These are pre-designed chatbots ready to deal with specific business needs, like shop messages, dropshipping assistance, educational bots, etc. According to Software World, Engati is one of the best ready-made chatbot builder solutions.

B. Self-service chatbot builders.

Engati is a leading self-service chatbot builder that gives you the ability to create chatbots as per your business requirements. It is able to do this with the help of its easy to use user interface.

C. Chatbots from scratch.

In this case, you need to hire a team of professional developers who will bring your chatbot idea to life.

These approaches have their respective pros and cons. However, chatbot builders are a balanced option since they allow having full control over the method. Chatbot builders fit any business’s needs, right from a small family company to an enormous enterprise. They're also cheaper compared to chatbots created by developers from scratch.

The following information will show you the weak points that chatbots have and help you avoid those mistakes when building your own chatbot

(i). Use chatbots yourself.

To grasp chatbot usability, you should be an active chatbot user. 

(ii). Introduce your chatbot to your users.

Let your chatbot introduce itself. It's also essential to say it's not a real person, For instance, you can use something like this: “Hello, I’m Enbo, your virtual assistant for this Insurance Website.”

(iii). Predict possible mistakes.

When there’s no chance to use buttons because you need users to type in the name of their city, for instance, expect misspellings. Consider the most common mistakes and include them in the list of words that trigger a reply to avoid the conversation from restarting itself. Be straightforward with your chatbot’s limitations. In case a user types in a query your chatbot is not familiar with, you can provide a response stating "I'm sorry, but I do not understand it"

3. Why are Chatbot Builders important?

A chatbot automatically guides your audience towards a sale, while the person responsible for customer support deals with more critical issues.

4. What are the advantages of a Chatbot Builder?

  • Deliver 24×7 automated customer support.
  • Save customer service costs.
  • Increased customer engagement.
  • Bots save an ample amount of your time.
  • Easy scalability of support.
  • Better team productivity.
  • Higher customer satisfaction.
  • Live chat and Chatbot: So that you can provide your customers with a complete Customer experience provide your website chatbot and live chat features.

5. What is the future of Chatbot builders?

As the technology of chatbots improves, they are going to become an indispensable part of our customer experience strategy. Here are some important trends to observe:

A. Chatbot-RPA integration:

Enterprises are taking customer and employee experiences to the next level by combining the ability of automation from RPA and cognitive intelligence from chatbots. Chatbot systems that are lacking modern API's can be assisted by RPA technology. Bots can trigger RPA robots to perform complex actions without routing to a live agent, thus increasing productivity.

According to a recent study conducted by Gartner it is estimated that by 2023, Employee interactions on Voice bots are going to go up from 3% to 25% and that in the future, chatbots are not going to be limited to text functions. As AI-powered speech-to-text and text-to-speech hosted services improve, voice bots are going to be used for a range of enterprise applications including conversational BI, IT helpdesk, scheduling meetings, etc.

B. Chatbots are going to be more human:

As key chatbot components like NLP, Machine Learning, sentiment analysis, contextual and language understanding, etc. become more advanced, chatbots will be able to conduct far more complex conversations – similar to what a human does.

There could soon be a time when your bot will be reminding you of your sales meeting scheduled for the day. Bots talking to bots will eventually become the reality of the future. What’s next? One can only wonder.

About Engati

Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

So, are you ready to create unbelievably smooth experiences?

Check us out!