Table of contentsKey takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
The key to success in the digital world is simple. All you have to do is master effective customer communication. With the ongoing 4th industrial revolution, businesses have found that chatbots are a necessary part of an organization’s toolkit. It provides a medium where all customers can contact you.
Chatbots are designed to simulate customer conversations and automate tasks for busy entrepreneurs who’d prefer investing their time and money into crucial tasks.
Their ability to deliver customer support 24x7 has made them popular among several sectors of industries today. In eCommerce, chatbots allow potential purchasers to make buying decisions at times that are most convenient to them. As opposed to the traditional model of walking into a store and making decisions as per the store’s operational hours.
But as chatbot technologies become more sophisticated, we’re seeing more businesses shy away from the technology. They’re now turning to bot builders to build a custom chatbot but this isn’t the most feasible option if you’re only a beginner.
So, it raises the question- how can startups & small businesses get started with chatbots?
DIY chatbot platforms for effortless bot-building!
When it comes to building a bot for your websites, there are two ways to go about this. You can either create a bot by coding; or you can opt for a no-code platform to build your chatbot. These DIY chatbot platforms have all the background work done, from coding to training, to ensure the chatbot runs smoothly.
Here’s the catch - coding is costly. And if you’re unfamiliar with coding, you’ll need a team. You’ll also need to make sure the data is secure. Coding is a time-consuming process, and regular chatbot testing has to be done for legibility and accuracy. Viable data and the USP of your product reaching your target audience is also a must-have if you want to derive the full benefits of chatbot technology.
Hence the rise of DIY Chatbot platforms, the ultimate salvation for beginners and non-technical users without much knowledge in programming and coding. Incorporating Machine Learning and Natural Language Processing into the platform, which are the key aspects, leaves you with creating the conversational flow and the tasks you want the chatbot to perform.
Thus, designing these bots is as simple as dragging and dropping them from a set of pre-defined templates, coupled with some scope to modify and customize them for your specific business objectives.
What exactly are chatbot templates?
Chatbot templates are pre-built intelligent chatbots that you can directly use to integrate with your website. These ready-to-go templates can be modified according to your needs and launched on your website with minimum effort. Every business is different and has a wide range of requirements that it expects an AI tool like a chatbot to execute.
Hence, chatbot templates come in many varieties and continue to grow innovatively as the world progresses into more opportunities. Though their basic function might be automating interactions, they have their own set of functionalities and come in infinite use-cases.
Accessing chatbot templates
A bot marketplace is a store where you can access various templates and customize your bot accordingly. At Engati, we offer over 200 chatbot templates with a demo, available features, business type, and pricing. Here’s a list of all the bot templates available for different sectors.
There are more and more bot templates being requested, made, and added to the bot marketplace.
Why would you need a bot marketplace anyway?
A bot marketplace is necessary to put all the chatbot templates in one place. The bots are growing in its demand and we’re not ones to let our customers down. Hence, we’re expanding the bot marketplace with more and more bot templates being made each day.
Categories of bot templates offered on Engati
A customer support chatbot is one of the most popular chatbot use-cases. They act as a catalyst to resolve repetitive customer queries making a business representatives’ job much more manageable.
You can train your bot with automated responses to frequently asked questions, and even assign automatic live chat support when complex queries arise requiring human intervention, leading to a holistic customer experience.
Chatbots in customer support can also:
eCommerce chatbots have become mandatory these days. They can assist an eCommerce business in several ways, out of which some are:
Education chatbots have helped the industry in two subdivisions- the administration section and for student support. In the administrative section, chatbots do what they do best! They automate repetitive tasks, set reminders, schedule meetings, manage student data entry, and help teachers by allowing them to send notes through images, files, and videos to the students.
Now for the students, chatbots can be the ideal course selector during the admission process. A chatbot today can help a student browse through the college website, answer FAQs, help with the application, course fee, and many more details, along with the option to browse through the courses available at the university/school. Once the course is selected, the chatbot can further assist the student to apply at the school/college website.
Chatbots for entertainment? Why not! Find all sorts of chatbot templates under this section, ranging from cinema bot to Harry Potter chatbot template! Let your customers book events, movie tickets, Go-karting races, and DJs through your chatbot now. You can also let your customers have a little fun through quiz bots, music band bot, news chatbot, playlist chatbot, or even fair guide chatbot!
Chatbots in marketing can be used to create a great marketing strategy for your brand. Simply put, chatbot marketing is the practice of using bots to engage your prospects and customers, either on your website or in your app. Just like how you can use chatbots to answer support questions, you can use chatbots to start conversations with website visitors, qualify leads, and even upsell customers.
Chatbots are a great tool for marketing. They can be used to conduct market research through quizzes and surveys, help in social media marketing, and market your product/services seamlessly among your online customers. You can find a vivid range of marketing chatbot templates in this section, procuring to different specified sectors and purposes of the present industries.
Chatbots have taken over the travel industry. Travel agencies and airlines use chatbots to build the perfect experience for their fellow travellers. Travel chatbot templates can assist your customer book flights, hotels, vehicle rentals, and even a yacht! They can also help your agents plan an ideal trip end-to-end for your customers based on their preferences and also act as a tour guide, recommending places to visit and nearby events throughout your customer’s journey.
Bot templates in finance help your customers manage their finances, select the ideal insurance, assist with the banking process, calculate loans, and simplify business payments.
Engage your customers with gaming chatbots. This section includes a few games bot templates and a template that books an adventure!
HR bot templates are the most significant as they’re helping HR recruiters with the recruitment process and also helping build better connectivity within the organization and the employees. HR bots help recruiters by collecting candidates, their applications, filter for the most eligible one out of all the candidates, schedule interviews, send emails, and follow-through with the selected candidates. This makes HR’s job really easy and they can invest more time in an effective hiring employee strategy.
An HR chatbot can act as a mediator between the employee and the HR team within the organization. The chatbot can provide the employee with all the necessary details and be easily accessible for any queries at all times. They can also manage employee leaves, check salary statements, schedule meetings, etc.
This chatbot template category comes in with the various aspects of our daily-lives that require automation. Right from healthcare - to real estate- to furniture- to complete homes, lifestyle chatbot templates consist of everything that surrounds us. They hold a bunch of use-cases, stemming from different industries but with a common ground of being inclusive in one’s lifestyle.
For the news-lovers, news channels can now spread their message faster with news and media chatbot templates. This bot template allows people to subscribe to a genre, and receive regular news updates and notifications on their preferred device, directly from your news website.
The personal section consists of a great variety of personal development, promotional, and advertising chatbot templates including:
Bots are fantastic for productivity. They can help your customers through various services like hiring a photographer, booking slots, dental clinic, renting a vehicle, laundry services, etc. Automation in such areas can make life easier and help you sell your services to a broader target audience.
This section helps sports media outlets provide faster sports news and updates to their subscribers. They can send out the scores in the form of notifications, remind the subscriber about the near sport event or match timings. Your customer can also create a fan-club and meet sports fans all over the world.
These are our more rare chatbot templates- They belong to different sectors of some industries, and serve a unique purpose.
To be specific, this section mainly includes:
In the entertainment section, it includes:
The rest of the chatbot templates include- Government Policy Feedback Chatbot Template, Donation Template, Defence Recruitment, Co-working space, E-challan Template, Hire Freelancer, and Digital Data Storage Chatbot Template.
How to download free chatbot templates
Follow these simple steps to build a bot for your website using templates:
We have 200+ templates for every business need!
People have always been thrilled by the idea of talking to a robot, so you can take this fact to your advantage and reap maximum benefits with a robust chatbot. With Engati, you can build a bot that stands out from the crowd. Make your chatbot’s conversational flow witty, integrate multilingual features, or make it voice-enabled! With our library of intelligent nodes, you have the ability to do more than just providing a traditional FAQ system.
Our dev team is coming out with chatbots that can be used in any stage of your business. Whether it’s on the frontline to engage with customers, or in the back-end to engage with employees and carry out operational tasks. We’re expanding our Bot Marketplace with new, multifunctional bots every day! From HR to hospital, school to a fashion store, and therapy to personal assistant, we’ve got it all covered!
Visit the Bot Marketplace to browse through the 200 best chatbot designs and build a bot that stands out from the rest!
Explore many more such smart chatbot templates at our Bot Marketplace!
With so many chatbot templates at your disposal, you can also create a WhatsApp chatbot within few steps. All you have to do is register with Engati to get started.
Can I change a chatbot template?
Yes, chatbot templates are highly customizable. You can either use the basic template or change/replace some flows/paths based on your requirement.
Is it easy to edit a bot template?
Very easy, you don't need any coding skills to edit a chatbot template. The drag and drop feature on the Engati's no code chatbot platform makes it very easy for beginners to try out, in minutes. You can change the written text or even change the flows of the bot and customize it to suit your needs.