Mastering effective communication is the key to success in the current digital world. Chatbots are designed to simulate customer conversations and automate repetitive tasks and functions for busy entrepreneurs who’d prefer investing their time and money into crucial tasks.
Their ability to deliver customer support 24x7 has made them popular among several sectors of industries today. In eCommerce, chatbots allow potential purchasers to make buying decisions at times that are most convenient to them. As opposed to the traditional model of walking into a store and making decisions as per the store’s operational hours.
More than that Bots can perform the most intricating task of lead generation and nurturing and streamlining the marketing activities. Chatbots can also collect and monitor customer data, feedback, and insight to create better engagement with customers for a successful brand journey. Most importantly, if your business is crossing international boundaries and going global, then you should use a chatbot as they can be programmed to speak a wide variety of languages.
In synchronous communication, customer care representatives can only attend to customers on one on one basis. On the other hand, chatbots can attend to multiple customers at once without losing the context of the conversation.
But as chatbot technologies become more sophisticated, we’re seeing more businesses shy away from the technology. They’re now turning to bot builders to build a custom chatbot but this isn’t the most feasible option if you’re only a beginner.
So, it raises the question- how can startups & small businesses get started with chatbots?
DIY chatbot platforms for effortless bot-building
When it comes to building a bot for your websites, there are two ways to go about this. You can either create a bot by coding, or you can opt for a no-code platform to build your chatbot. These DIY chatbot platforms have all the background work done, from coding to training, to ensure the chatbot runs smoothly.
Here’s the catch - coding is costly. And if you’re unfamiliar with coding, you’ll need a team. You’ll also need to make sure the data is secure. Coding is a time-consuming process, and regular chatbot testing has to be done for legibility and accuracy. Viable data and the USP of your product reaching your target audience is also a must-have if you want to derive the full benefits of chatbot technology.
Hence the rise of DIY Chatbot platforms, the ultimate salvation for beginners and non-technical users without much knowledge in programming and coding. Incorporating Machine Learning and Natural Language Processing into the platform, which are the key aspects, leaves you with creating the conversational flow and the tasks you want the chatbot to perform.
Thus, designing these bots is as simple as dragging and dropping them from a set of pre-defined templates, coupled with some scope to modify and customize them for your specific business objectives.
What exactly are chatbot templates?
Chatbot Templates are pre-built intelligent chatbots that you can directly use to integrate with your website. These ready-to-go templates can be modified according to your needs and launched on your website with minimum effort. Every business is different and has a wide range of requirements that it expects an AI tool like a chatbot to execute.
Hence, bot templates come in many varieties and continue to grow innovatively as the world progresses into more opportunities. Though their basic function might be automating interactions, they have their own set of functionalities and come in infinite use-cases.
Accessing chatbot templates - Engati's Bot Marketplace
A bot marketplace is a store where you can access various templates and customize your bot accordingly. At Engati, we offer over 200 chatbot flow templates with a demo, available features, business type, and pricing. Here’s a list of all the bot templates available for different sectors.
We've been adding more and more bot templates to the bot marketplace based on new user case studies and user requests.
Why would you need a bot marketplace anyway?
A bot marketplace is a bucket having all sorts of chatbot templates in one place, where visitors can pick up and start building chatbots for their businesses or brands. The usability and adoption of chatbots are increasing drastically with the changing dynamics of the digital marketplace. Here at Engati, we've been adding an array of these chatbots based on industry case studies and use cases. So that people can have a fair idea about the working and operational aspects of these chatbots and start building their own.
Categories of bot templates offered on Engati
Engati provide you with a wide selection of ready-to-use templates that can help you take the first step towards building your own Chatbots.
A peek into Engati's chatbot templates
1. Customer Support Chatbots
A customer support chatbot is one of the most popular chatbot use-cases. They act as a catalyst to resolve repetitive customer queries making a business representatives’ job much more manageable.
You can train your bot with automated responses to frequently asked questions, and even assign automatic live chat support when complex queries arise requiring human intervention, leading to a holistic customer experience.
Chatbots in customer support can also:
- Gather feedback and save customer data for future references.
- Effectively engage an unlimited amount of web users at the same time.
- Provide automated 24/7 support.
- Chat for hours without the need for human supervision.
2. E-Commerce and Shopping Chatbots
E-Commerce chatbots have become mandatory these days. They can assist an eCommerce business in several ways from generating leads to assisting your customers during and even after the purchase process. Chatbots can boost your sales and cut your operational costs and save time invested in monotony. Other than that these bots can handle the following functions:
- Marketing products by engaging customers with carousels, images, videos, or CTAs
- Chatbots can collect user data to create a personalized experience for every user, and help your business provide a better customer experience
- They can send notifications like discounts, offers, etc, and make recommendations
- They manage customer queries and save you the customer support costs and mishaps
3. Education Chatbots
Education chatbots have helped the industry in two subdivisions- the administration section and for student support. In the administrative section, chatbots do what they do best! They automate repetitive tasks, set reminders, schedule meetings, manage student data entry, and help teachers by allowing them to send notes through images, files, and videos to the students.
Now for the students, chatbots can do the following tasks:
- Chatbots can be the ideal course selector during the admission process
- A chatbot today can help a student browse through the college website, answer FAQs, help with the application, course fee, and many more details
- They can browse through the courses available at the university/school. Once the course is selected
- The chatbot can further assist the student to apply at the school/college website
4. Entertainment chatbots
Chatbots for entertainment? Why not! Find all sorts of chatbot templates under this section, ranging from cinema bots to quiz bots! Let your customer book events, movie tickets, Go-karting races, and DJs through your chatbot now.
These chatbots can be used for:
- Theaters can deploy these bots to get booking and schedule posting
- Tickets can be bought over these smart bots
- Entertainment providers can engage customers with activities and games
5. Finance Chatbot
Bot templates in finance help your customers manage their finances, select the ideal insurance, assist with the banking process, calculate loans, and simplify business payments.
With the help of finance chatbots, companies can:
- Collect information from customers required for insurance or other policies
- Customers can seek information and ask questions about the bank offerings
- Can calculate loan amounts, and request EMI plans and other bank offers
6. Marketing Chatbot
Chatbots are a great tool for marketing. Chatbots in marketing can be used to create a great marketing strategy for your brand. Simply put, chatbot marketing is the practice of using bots to engage your prospects and customers, either on your website or in your app. Just like how you can use chatbots to answer support questions, you can use chatbots to start conversations with website visitors, qualified leads, and even upsell customers.
- They can be used to conduct market research through quizzes and surveys
- It can also help in social media marketing, and market your product/services seamlessly among your online customers.
- You can find a vivid range of marketing chatbot templates in this section, procured for different specified sectors and purposes of the present industries.
7. HR Chatbot
HR bot templates are the most significant as they’re helping HR recruiters with the recruitment process and also helping build better connectivity between the organization and the employees. HR bots help recruiters by collecting candidates, and their applications, filtering for the most eligible one out of all the candidates, scheduling interviews, sending emails, and follow-through with the selected candidates. This makes HR’s job really easy and they can invest more time in an effective hiring employee strategy.
An HR chatbot can act as a mediator between the employee and the HR team within the organization. The chatbot can provide the employee with all the necessary details and be easily accessible for any queries at all times. They can also manage employee leaves, check salary statements, schedule meetings, etc.
8. Travel Chatbots
Chatbots have taken over the travel industry. Travel agencies and airlines use chatbots to build the perfect experience for their fellow travelers. Travel chatbot templates can assist your customer book flights, hotels, vehicle rentals, and even a yacht! They can also help your agents plan an ideal trip end-to-end for your customers based on their preferences and also act as a tour guide, recommending places to visit and nearby events throughout your customer’s journey.
Top 10 most downloaded templates
How to download free chatbot templates
Follow these simple steps to build a bot for your website using our free chatbot design templates:
1. How Garasi optimizes shopping with Facebook deployment
2. How DR Couriers improves logistics support with Engati
3. How the UK Cabinet engages students
We have 110+ templates for every business need!
People have always been thrilled by the idea of talking to a robot, so you can take this fact to your advantage and reap maximum benefits with a robust chatbot. With Engati, you can build a bot that stands out from the crowd. Make your chatbot’s conversational flow witty, integrate multilingual features, or make it voice-enabled! With our library of intelligent nodes, you have the ability to do more than just providing a traditional FAQ system.
Visit the Bot Marketplace to browse through the 110+ best chatbot designs and build a bot that stands out from the rest!
Explore many more smart templates or your chatbot conversation flows at our Bot Marketplace!
With so many chatbot templates at your disposal, you can also create a WhatsApp chatbot within few steps. All you have to do is register with Engati to get started.
Can I change a chatbot template?
Yes, chatbot templates are highly customizable. You can either use the basic template or change/replace some flows/paths based on your requirement.
Is it easy to edit a bot template?
Very easy, you don't need any coding skills to edit a chatbot template. The drag and drop feature on the Engati's no code chatbot platform makes it very easy for beginners to try out, in minutes. You can change the written text or even change the flows of the bot and customize it to suit your needs.