Tourism

A chatbot template that allows users to review and book tour packages. For the travel planner & operator businesses it gives a great opportunity to capture leads information while engaging with them on a bot.

Template Details

Made by

Team Engati

Capabilities

Booking

Collect information around the user’s travel preferences and basic details, Store the collected information into a CRM

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Case Study

How TBO Holidays serves customers better through automated support

Challenge‍

Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.

Solution

Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.

How TBO Holidays serves customers better through automated support

1.5x

users handled by the bot

90.40%

of the questions were handled by the bot flows

107%

increase in engagements via bot