A chatbot template that allows users to review and book tour packages. For the travel planner & operator businesses it gives a great opportunity to capture leads information while engaging with them on a bot.
Template Details
Made by
Team Engati
Category
Travel
How TBO Holidays serves customers better through automated support
Challenge
Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.
Solution
Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.
1.5x
users handled by the bot
90.40%
of the questions were handled by the bot flows
107%
increase in engagements via bot