A chatbot template that allows users to review and book tour packages. For the travel planner & operator businesses it gives a great opportunity to capture leads information while engaging with them on a bot.
Template Details
Made by
Team Engati
Category
Travel
Winner - Best Artificial Intelligence Driven Technology Solution
Collect information around the user’s travel preferences and basic details, Store the collected information into a CRM
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How TBO Holidays serves customers better through automated support
Challenge
Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.
Solution
Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.
1.5x
users handled by the bot
90.40%
of the questions were handled by the bot flows
107%
increase in engagements via bot
Engati’s platform is easy to understand as well as easy to use both from a technical and non technical perspective. The post sales support has also been great. We would definitely recommend Engati to others as it is a highly reliable system
Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels
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