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Chatbots are a new-age interface that can help you interact with your customers. The interaction is both human-like and personalized. Indeed, they respond to your customers within no time with the maximum possible information. Chatbots only get smarter with more time and more data.
What are travel chatbots?
Gone are the days when travelers had to visit their local travel agents to book flights or lookup for hotels. To serve technologically proficient customers, the travel industry is coming up with various tools and this has been bringing about a whole new wave in the travel industry today. Chatbots in the travel industry automate travel-related tasks. From flight bookings, hotel bookings, recommendations to being a tour guide, Travel chatbots can do it all!
This makes traveling even more convenient.If you run a travel agency, using a travel bot on your website will give your customers all they need in a matter of seconds and engage them by being available 24/7. When a lead approaches your bot, all their information is captured and sent to your travel agent. But for that, you will have to choose and integrate a bot that seems most suitable for your business type and its requirements.
Why conversational AI in travel?
Conversational AI comes with many benefits and is helpful across many industries. What conversational AI does in travel is:
- It informs your potential customers about destinations and events that they can attend.
- It sends you notifications, recommendations based on preferences and can even help you plan the itinerary.
- It’s easily accessible and always ready to help! It can attend to customer queries 24x7 throughout the trip.
- It engages your customers and helps your leads seamlessly through the sales funnel.
Why Do Customers Prefer Chatbots Over Travel Agents
Going on a vacation is the favourite getaway for most of us. Applying for leaves and holding our breath to get them approved. It is enough to prove how desperately we need a break at times. In fact, the latest advancements in technology has given us much more freedom and choices to make reservations anywhere, anytime we want. Unless, of course, everything gets sold out. So, whom would you trust more with your travel plans - travel agents or technology?
Talking about advancements, there has been a significant upgrade. Travel ‘chatbots’ have turned out to be a highly sophisticated interface between travel businesses and customers. Triggers set intelligently by chatbots are really helpful in ensuring that we get our reservations done just in time. Not only do chatbots significantly reduce operation costs for businesses but the end users are increasingly vouching for them. They have been one of the most efficient use cases of artificial intelligence and machine learning. The travel industry is benefitting great deal out of it. Further developments through deep learning are making chatbots a total win-win by becoming more contextual, conversational and sentimental.
Now that we have established the fact that chatbots are a necessity for the travel and tourism industry, let’s see how Engati can help your travel business in building the best travel chatbot.
As a Travel Agency, why would you need one?
Imagine you run a travel agency and you have customers bombarding you day and night with their requests. It sure is your job to assist them but wouldn’t it be easier if you could let an assistant of some sort handle all the lower-level tasks that you feel are eating up most of your time? So you think of hiring a travel assistant but it’s a little heavy on your pocket! Besides the whole process of hiring, training, nurturing, and retaining can be very time-consuming. So what do you do? You get a travel chatbot! Chatbots can be built within minutes, you can train them once, deploy them on your website and sit back while it automates repetitive tasks and handles customer interactions for you. For more clarity on what do chatbots do for the travel industry, let’s take a look at some of their functions:
The chatbot here serves as a virtual travel agent and helps you plan your customer’s trip based on their requirements.
Chatbots can collect information easily through FAQs. They can also answer customer queries in this pattern.
Assigns Travel Agents
Live Chat is a feature in chatbots that allows your customers to talk to your representatives whenever a complex query arises. Chatbot assigns your representative to your customer automatically.
Shows Availability of Hotels and Flights
Travel chatbots can recommend your customers’ hotels and flights based on availability and preferences. Once selected, your customers can even go ahead and book the flight/hotel or you could do that for them!
Recommendations can be made through your travel chatbot. Your chatbot can send customers recommendations on flights, hotels, places to visit, things to do, or even serve as a tour guide!
Refunds and Cancellation
Refunds and cancellations have never been so easy. Cancel and request a refund directly from the chatbot. You can also make payments.
Your chatbot can keep users informed about the details of their journey, check-ins, flight status, and much more.
Here are the various applications of travel chatbots
Just like us, every bot is different and has its own way of working and organizing. So here’s a list of a few bot types you can choose from according to your business needs and customer demands.
For comparisons and booking
Flight and hotel bookings are the most tiresome, energy-sucking part of the whole travel planning scene. People are usually found to be in distress regarding this, and why shouldn’t they be? Looking around a million hotels and flight options that suit your needs, as well as your pockets, has never been a walk in the park! Until the chatbots came in, of course! Make hotel booking easier for your customers. Here's a chatbot template that does the job! Hotel Booking Bot: A simple starter level chatbot that is powerful and efficient. It allows you to book rooms and services. Use it as a template for your customers and gather momentum on your hotel website.
For itinenary planning
Say goodbye to the old-fashioned travel-guide sham. Chatbots are here and they’re really cool! Who could’ve ever imagined an artificially intelligent robot could help you around the new city and be your perfect travel buddy? Well, the future has finally arrived, technology has bestowed upon its best to humankind and things are starting to look good! Check out some of these travel-friendly bots. Trip planner bot: This is the ultimate savior to all our explorers suffering from unpleasant decision fatigue!
This chatbot design spares your customers from having to scroll through websites. It provides destination options in carousels which helps your client visualize the place and the transport details are sent dynamically. It also helps in planning the trip end-to-end, letting your customers ‘take a break’ for real!
Travel chatbot template: Exploring a new city? Let the chatbot help you! This chatbot lets your customers book flights, find suitable hotels and rent cars. On top of that, it also makes recommendations on places to visit, things to do, must-have meals, and much more.
Tourism bot: This the game changer for all tourism companies. This chatbot allows your customers to review and book tour packages on your website. It gives you a great opportunity to speed up your businesses by capturing lead information and engaging them with conversations.
For customer support
Customer service is one of the primary functions of travel chatbots. In the travel industry, they’re being extensively used in airlines, hotels, restaurants, vehicle rentals, and so on. Any customer query is first dealt with by the bot and if the problem gets complex, the live agent is able to assist the customer. This gives the customers an all-inclusive experience and derives customer satisfaction and customer loyalty.
Why Engati for travel
Rich analytics and live chat are only a few examples of the many support channels provided by Engati. It has a unique use case in the travel lifecycle that customers enjoy.
Natural Language Understanding and Contextual Conversation feature will enable your travel chatbot to interact with your customers in the most efficient way. It gives more clarity to the speech of the chatbot such that customers find it easy to talk. With time, your chatbot will store and analyze data for returning customers. It will make your customers feel that someone cares about what they like and what they are looking for. For instance, if your customer prefers traveling over the weekend, then the top results will be for the weekend.
Moreover, customers love it when you make them feel special. There is nothing extraordinary that you have to ensure. All you have to do is reduce your response time and provide solutions. For instance, if your customer is facing any booking difficulty and you are able to help them right away, you will gain their trust and keep them coming back to you.
Work with ease
We have in-house experts, who can run you through the entire Engati platform. It will give you more clarity around how Engati can provide unique solutions for your travel business and make you stand out in the industry. In fact, you will be able to build your own travel chatbot for free without any prior programming knowledge.
In addition, it only takes 10 minutes to build a chatbot on Engati. It is very easy to use and you can get it customized for a nominal charge.
How to build a bot that travelers will love
Gone are the days when travelers had to visit an agent or click through several websites to book and plan their vacation. Travel chatbots have successfully replaced all the manual interactions and can take commands from the user to complete any given task! From flight bookings to recommendations for hotels to places to visit! Travel chatbots can do it all!
Now, you’d be wondering “travel chatbots do seem promising, but making one is going to cost a lot of money, time, and resources”. Building bots is no more a hard task that requires a lot of coding and programming. With technical advancements you can make full-fledged chatbots in 10 minutes!
Now let me demonstrate how to get started with Engati, a chatbot building platform, and build travel bots for your travel business.
1. Create an account or register for free at Engati.
2. As soon as you create your account, you’ll find yourself on this landing page where you can get started with building a bot immediately.
3. Click on ‘create bot’, give your bot a name, describe your bot, select a use-case category, restrict domains (optional) and click on ‘build from template’ to select from our various, multi-functional bot templates and hit the ‘preview’ button to see how your bot is going to look like.
4. Once you’re done previewing your bot, click on ‘create’ and you have your bot ready! Yes, it’s that simple! You can also customize the conversational flow, create paths, add FAQs, train your bot and add broadcast, Live chat, and multilingual features!
5. Head to the ‘deploy’ section to integrate your bot on 12+ platforms or even choose between JSON API or Zapier that lets hundreds of more integrations possible.
And you’re done! Enjoy your newly made bot and reap its maximum benefits!
To get you started, here are some of the travel chatbot templates!
Travel - Trip Planner
This is a chatbot template that helps travelers on flight bookings based on information captured on travel dates, airline preferences, and seating options. The chatbot also allows users to choose a flight for travel and forward the request to the travel agency for completing the booking.
Trip Planner Bot
Travel chatbot takes away the decision fatigue. Gone are the days where you need to scroll through websites. They provide destination options in carousels which helps visualize the location. Helps in planning the trip end to end. Transport details are dynamically provided.
City Travel Guide Chatbot Template
A chatbot that lets you book flights, hotels, and cars. It also displays top activities in any preferred city.
Hotel Booking Bot
A simple starter-level Travel chatbot that is powerful and efficient. It allows you to book rooms and services. Use it as a template for your customers and gather momentum on your hotel
A chatbot template that allows users to review and book tour packages. For the travel planner & operator businesses, it gives a great opportunity to capture leads information while engaging with them on a bot.
For more such chatbot templates, visit our Bot Marketplace!
Moreover, the travel chatbot features provided on the Engati platform are manifold -
- LIVE chat support so that you have total control over the system. You can dive in whenever you feel is the right time and take over the conversation from the chatbot and directly interact with the customer.
- Rich Analytics will help you track and manage the performance of the chatbot and measure customer satisfaction.
- FAQ upload allows you to upload each and every question that you feel your customers might ask or would want to know about your services, deals and packages. You can upload all FAQs from csv/xls and get started.
- Easy training will enable you to train your bot without any downtime. The better your chatbot is trained, the better experience it will provide to your customers.
- Multi platform support integrates your work apps - Skype, Messenger, Slack, Whatsapp, Telegram, Kik, Viber, Line, and more, on one single platform.
- Intelligent paths helps you build a sequence of tasks and take control over lead generation, decision-making and more.
- Easy integrations framework will help you be connected with any existing systems for the micro-services, CRM, portals and more if open APIs are available.
- Multi-lingual support gives you access to 20+ international languages like English, Bahasa, Arabic, Turkish, etc., along with providing the RTL feature.
- E.Sense NLP Engine will enable your chatbot to better understand the user query variations and provide the most relevant answers.