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A new age of customer experience—Powered by Live Chat

Grow sales and improve retention by personalizing each conversation. Power your customer interactions with a seamless experience utilizing automation & live chat support.

Overview

Case Studies

25%

Retention Rate

87%

reduction in response time

52.3%

queries answered by the bot

99%

Resolution SLA

Mall of Emirates

Challenge

Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.

Solution

Engati's WhatsApp solution to increase customer retention by training chatbot with FAQs, with seamless transfer of complex queries to the live chat team.

86.4%

Increase in engagement

96.6%

decrease in resolution time

ETIHAD/FEWA

Challenge

Respond to high volume of user queries without increasing pressure on agents during the pandemic.

Solution

Extending support with Engati’s solution, across Facebook, WhatsApp & Website to provide real-time support via seamless chatbots and live chat software.

What Makes Our Live Chat Service Different

Featured Resources

Conversational Automation

7 ways to use live chat

Lead generation, customer retention, conversational selling, and more. Live Chat simulates high-touch interactions in a high-tech world.
Engati Team.
Nov 4
15-16 mins read