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reduction in response time
queries answered by the bot
Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.
Engati's WhatsApp solution to increase customer retention by training chatbot with FAQs, with seamless transfer of complex queries to live agents.
Increase in engagement
decrease in resolution time
Respond to high volume of user queries without increasing pressure on agents during the pandemic.
Extending support with Engati’s solution, across Facebook, WhatsApp & Website to provide real-time support via seamless chatbots and live chat.