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Drive to Reimagine

Chatbot applications in education. Can they teach us?

Engati Team
May 22
9-10 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Educational chatbots are an excellent way to transform the way institutions interact with students today. In fact, it is now further easier for students to explore more about their options and things they can do at school.

The increasing use of technology in everyday life is changing the way students learn and absorb information. Artificial intelligence is letting educators provide a personalized learning environment to the students.

Technology advancements have made systems that automatically detect whether the students are able to understand the study material or not.

Chatbots and other artificially intelligent tools improve student interactions and act as game-changers in the innovative EdTech world.

“Fryer and Carpenter did an experiment where 211 students were asked to chat with ALICE and Jabberwocky chatbots. The feedback, in general, was that students enjoyed using the chatbots, and felt more comfortable and relaxed conversing with the bots than a student partner or teacher as in classical teaching,” says Bayan Abu Shawar in her article- Chatbots: Are they Really Useful?

Chatbot applications in education will be going mainstream in schools and universities in the next 4 to 5 years. Let’s discuss some of the ways chatbots and AI are influencing the education sector today.

The future of education

Researchers have developed systems that can automatically detect whether students are able to understand the study material or not. Chatbots or artificially intelligent conversational tools, built to improve student interaction and collaboration, are acting as game-changers in the innovative EdTech world.

By providing a personalised learning environment to students, technology is upgrading the way they learn and absorb information. Systems are being developed that can detect whether students are

1. Able to understand the study material

2. Attentive during the session

Since most of the educational institutes are taking classes online, it would not be wrong to say that with the right technology and support, education can turn from privilege to a basic human right. And, artificial intelligence and chatbot-based education would play a key role in that.


There are a lot of projects being worked on in the ed-tech industry employing Artificial Intelligence for aiding both, the educational faculty and the students including conversational AI chatbots.

Applications of chatbots in education

Application and influence of chatbot in education

The future of education, reimagined with automation

1 Tutoring

One of the popular AI applications in education today,  Intelligent Tutoring Systems, provide a personalized learning experience to the students by various techniques such as analyzing responses, observing how they go through the study content, etc. 

Students can use chatbots, a multi-purpose, artificial intelligence technology to learn. A lecture can be turned into a series of messages to make it look like a standardised chat conversation. The bot may repeatedly assess and analyse the level of understanding of the student and progress with the learning accordingly.

2 Increasing student engagement

The students these days are well accustomed to social media and instant messaging platforms. They use these platforms to communicate with others, research topics, and find the best help in their assignments. This can be used to enhance the learning process as well! 

Imagine using a messaging platform where students can connect with their class and teachers, discuss lectures, get assignments, etc, all in one place! 

It's possible with a chatbot. It would become easy for the students to find information about the assignments, due dates, or any other important events. They can also use this platform to create alumni groups and various activity clubs. It's the perfect education tool.

3 Efficient teaching assistants

Modern-day teachers need modern-day solutions to streamline their hectic schedules. Now with chatbots, teachers can automate their repetitive tasks. The bots can answer any student query, be it related to the course, assignments, or deadlines, while the teachers monitor the student progress. 

Chatbots also customize content and personalize individual student experiences. Personalized feedback can be sent out and overall monitoring can be taken care of by the bot. 

4 Assisting students

Technology has enabled students to access everything instantly. The world is at their fingertips and their demands are evolving rapidly. Hence, educational institutions need to keep up and accelerate their student communication process to draw the attention of this fast-paced generation. 

Every year a huge amount of prospective students visit the college websites or administration offices to inquire about the admission process, courses, scholarships or course fees. Since most questions are repetitive, chatbots can automate this time-consuming task.

5 Student support

Providing your students with a good faculty, better courses and well-equipped labs are not enough in today’s education industry. Education Chatbots can offer huge value in such matters. Chatbots that help the students during the admission processes can further provide them all the necessary information about their courses, the modules, and the faculties. 

The bots can also act as campus guides and assist the students when they arrive at the campus. They can help the students find out more about the hostel facilities, library memberships, scholarships, and much more.

6 Providing institutional information

Education bots are a great way of sharing information and building a strong online presence. Students can directly visit your website and ask the bot any query related to your institution, be it values, current affairs, competitions, or any college/school-related activity. education. 

Chatbots can also reach out to a larger audience and spread information, send reminders, notifications, etc. It’s faster and more effective than people reaching out to the administrator for updates. The repetitive task of a teacher or an administrator to answer each query personally has been automated.

7 Data collection and API support

Through chatbot technology it is easier to collect student information and use it as and when required. You don’t have to summon the student every time you want to ask them about their parents, or some other personal information. It will all be there in the system.

8 Helping with holiday homework

When it comes to upcoming activities and holidays, chatbots can be handy tools that can convey information. Primarily, chatbots work by requesting specific inputs from users, so that there is a form of output. Activities and holidays often involve components like dates and schedules.

Chatbots can undergo configuration and development. Because of this, they would be able to share the dates, schedules, and other relevant information regarding these activities and holidays.


9 Assessments

Institutions assess their students using various means, including quizzes and tests. These institutions also provide learning materials like tutorials and notes to their students. This involves a lot of communication and information exchange which is precisely the domain of chatbots.

Students can leverage chatbots for education to access relevant course materials as well as assessments in the course of their studies.

You could use integrations in such situations. Education bots need not provide entire notes. They can share links to third-party websites or portals that would then grant access to these learning materials and assessments.

Build your very own education chatbot to engage and support students

‍How students benefit from chatbots

From business to education, people are finding chatbots to be really convenient tools. In education, chatbots can be leveraged to improve information access to students.

The upside of using chatbots is that they:

  • Can be accessed by many users at a go
  • Offer convenience and efficiency
  • Can be integrated with the schools’ existing databases and legacy systems

Students need information from their teachers and even from the school on various matters. This information could be academic or non-academic since there’s a wide array of activities that go on in schools. While traditional methods have worked in the past, their effectiveness has now reduced.

Modern, tech-based methods allow for fast and comprehensive access to information. This facilitates improved decision-making and actions. With chatbots sporting designs and architectures based on datasets, protocols, and rules, students can access the information they need.

Chatbots are fast, and many people can use them at the same time. For students, timely access to information is key. Application-based or web-based chatbots can be handy when it comes to seeking information.

Students can use chatbots designed by their schools to access relevant academic and non-academic information.

Streamlines admission processes with the help of chatbots

Most admission processes involve the submission of relevant personal details as well as credentials. All this data is often for verification purposes. A chatbot’s utility goes beyond the traditional role of information access.

Education bots are proving to be useful in some steps of the admission process. Some education chatbots can work using prompts (they can prompt the user for some form of input). This means that they can have inbuilt requirements that can aid admission.

These requirements could be the details the institutions need for the admission process.

Essentially, the admission process is, to some degree, communication, since there is an exchange of information in the process.

Since chatbots are a means of automating communication, they can come in handy in admission processes. Institutions of higher learning admit students from various parts of the world. By leveraging chatbots, admission logistics can be more efficient.

There are institutions of learning that are well in the course of building chatbots with such capabilities. In fact, some chatbots are even in operation in some institutions. Chatbots have the ability to scale communications and data/information exchange. This will definitely increase their role in admission processes over time.

Results and students' performance

One of the benefits of chatbots in education is how they provide access to information. They are high-tech tools that are easily scalable when it comes to communication and information exchange. Learning institutions assess their students from time to time using various kinds of tests and assignments. The outcome here is the results of the students that track their progress as far as their studies go.

The performance of students is an important metric when it comes to the determination of student progress. As far as these results and students' performance go, chatbots can be useful in improving access to these results.

This is possible with chatbots since students can use simple inputs for them to get their results and performance. There are existing tools that learning institutions use to convey results. But education chatbots are becoming increasingly essential and complementary tools in giving access to student results and performance.

Since education chatbots are communication tools that pride themselves in speed, they’re great when it comes to conveying output or feedback. Therefore, chatbots should be used to improve access to students' results.

Ps. Check out our article on chatbots boosting engagement.

Active learning & conversational course assessments

Students today don’t want to wait for days or months to find out examination results. It is really unnecessary to keep them waiting to give feedback about a project they worked on. By the time they receive suggestions for improvements they probably wouldn’t even remember what they worked on. That’s because there are countless projects to work on and not enough time to invest.

Therefore, on-call or what we say ‘active learning’ must become an integral part of student education. Course assessments must be conversational and friendly so that no student has to fear or worry about the outcome.

Some examples of the best educational chatbots

University of Rochester

The university wanted to grant students and faculty easy access to OBGYN and mental well-being information. They chose to make this happen via an intelligent chatbot.

Their Engati bot helps students and faculty look after their physical and mental health, even providing them with guided meditations and workouts.

They found the platform so intuitive that they succeeded in building an almost human-sounding bot in just fourteen days.

Podar Education Network 

Podar Education Network needed a system to scale its parent outreach. They wanted to shorten their sales cycle, handle the constant influx of queries, and integrate their engagement system with their existing marketing software to store leads.

Their Engati bot currently answers 79% of all queries, passing only the complex ones to live chat agents. This helped Podar reduce their resolution time by 89% and convert 31% of users into MQLs.


How to build an educational chatbot

It’s really easy for you to build an educational chatbot for your school or university. First, you’ll need to go through our bot wizard for the initial setup. That’s where you’ll be able to choose your bot’s name and catagory, set up the welcome paths, and customize it’s look and feel.

You will also be able to set up live chat to transfer complex questions to live agents.

But here’s the magic: you won’t need to build your bot from scratch. You could choose to pick an educational chatbot template from our starter packs and build upon it.

From there, you could customize your bot flows to suit your institution and students.

Pro tip: Explore this article to learn how to build high-quality chatbot flows.

Chatbot templates for your educational institution

  • Course Selector Chatbot
  • This is a chatbot template that allows prospective students to browse through various course offerings by an educational institution. The chatbot also provides details on course fees, duration and admission mode per course. The chatbot also collects the details on interested students and email it to the team.
  • School Chatbot
  • This is a chatbot template that provides information on facilities, accolades, admission process of an educational institution.
  • University College Chatbot
  • This is a chatbot template for pre-admission enrolment. You can integrate the chatbot with a CRM and send student leads directly into the process.
  • Course Enrolment Chatbot
  • This chatbot template that enables the users to enrol themselves in a particular course and classes on the basis of their preference. The template is interactive with video, images, and emails are sent to the bot builder whenever a new lead is generated.
  • Sex Education Bot
  • Sex education is taught in public schools on topics ranging from abstinence and reproduction, to sexual orientation and sexually transmitted diseases. The chatbot helps educate students about safe sex.

According to the Stanford report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, chatbots had 81% correlation with the human grader.

Wrapping up

As chatbot technology advances, chatbot applications in education advance as well. Countless use cases are being innovated across education.

Traditionally, the education sector is a bit slower than the others to adapt to new technology, but administrators and institutions that recognize the value of chatbots will find a cost-effective, simple way to engage more students and streamline processes.

Register & create your chatbot now!

Let's build your first education chatbot!


Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

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