Education chatbots are an excellent way to transform the way institutions interact with students today. In fact, it is now further easier for students to explore more about their options and things they can do at school.
The increasing use of technology in everyday life is changing the way students learn and absorb information. Artificial intelligence is letting educators provide a personalized learning environment to the students.
Chatbots and other artificially intelligent tools improve student interactions and act as game-changers in the innovative EdTech world.
Education chatbots will be going mainstream in schools and universities in the next 4 to 5 years. Let’s discuss some of the ways chatbots and AI are influencing the education sector today.
The future of AI and educational chatbots?
Researchers have developed systems that can automatically detect whether students are able to understand the study material or not. Chatbots or artificially intelligent conversational tools, built to improve student interaction and collaboration, are acting as game-changers in the innovative EdTech world.
By providing a personalised learning environment to students, technology is upgrading the way they learn and absorb information. Systems are being developed that can detect whether students are
1. Able to understand the study materials
2. Attentive during the session
Since most of the educational institutes are taking classes online, it would not be wrong to say that with the right technology and support, education can turn from privilege to a basic human right.
There are a lot of projects being worked on in the ed-tech industry employing Artificial Intelligence for aiding both, the educational faculty and the students including conversational AI chatbots.
What are the applications of educational chatbots?
One of the popular chatbot applications in education today is Intelligent Tutoring Systems, that provides a personalized learning experience to the students by techniques such as analyzing responses, observing how they go through the study content, etc.
Students can use chatbots, a multi-purpose, artificial intelligence technology to learn. A lecture can be turned into a series of messages to make it look like a standardised chat conversation. The bot may repeatedly assess and analyse the level of understanding of the student and progress with the learning accordingly.
2. Increasing student engagement
Students these days are well accustomed to social media and use them to communicate with others, research topics, and find the best help in their assignments. This can be used to enhance the learning process as well!
Imagine using a messaging platform where students can connect with their class and teachers, discuss lectures, get assignments, etc, all in one place!
It's possible with a chatbot. It would become easy for the students to find information about the assignments, due dates, or any other important events. They can also use this platform to create alumni groups and various activity clubs.
3. Efficient teaching assistants
Modern-day teachers need modern-day solutions to streamline their hectic schedules. Chatbots help teachers automate their repetitive tasks. The bots can answer any student query, be it related to the online courses, assignments, or deadlines, while the teachers monitor the student progress.
Chatbots also personalize individual student experiences. Personalized feedback can be sent out and overall monitoring can be taken care of by the bot.
4. Assisting students
Technology has enabled students to access everything instantly. Hence, educational institutions need to keep up and accelerate their student-communication process to draw the attention of this fast-paced generation.
Every year a huge amount of prospective students visit the college websites or administration offices to inquire about the admission process, courses, scholarships or course fees. Since most questions are repetitive, chatbots can automate this time-consuming task.
5. Student support
Providing your students with a good faculty, better courses & well-equipped labs are not enough in today’s education industry. Education Chatbots can offer help the students with all the necessary information about the courses, modules, faculties, etc. during the admission processes.
The bots can also act as campus guides and assist the students when they arrive at the campus. They can help the students find out more about the hostel facilities, library memberships, scholarships, & much more.
6. Providing institutional information
Education chatbots are a great way of sharing information and building a strong online presence. Students can directly visit your website and ask the bot any query related to your institution, be it the core values, current affairs, competitions, or any other college/school-related activity.
Chatbots can also reach out to a larger audience and share information, send reminders, notifications, etc. It’s faster and highly effective than people reaching out to the administrator for updates. The repetitive task of a teacher or an administrator to answer each query personally can be automated.
7. Data collection and API support
Through chatbot technology, it is easier to collect student information and use it as and when required. You don’t have to summon the student every time you want to ask them about their parents, or some other personal information. It will all be present in the system.
8. Helping with holiday homework
Chatbots can share the dates, schedules, and other relevant information regarding these activities and holidays. Primarily, chatbots work by requesting specific inputs from users, so that there is a form of output.
Institutions assess their students using various means, including quizzes and tests. These institutions also provide learning materials like tutorials and notes to their students. This involves a lot of communication and information exchange which is precisely the domain of chatbots.
Chatbot in education field enables students to access & leverage relevant course materials and assessments in the course of their studies. Chatbots can share links to third-party websites or portals.
Why Deploying Chatbots in Education Sector is Important?
From business to education, people are finding chatbots to be really convenient tools.
The upside of using chatbots is that they:
- Can be accessed by multiple users
- Offers convenience & efficiency
- Can be integrated with the schools’ existing databases and legacy systems
Students need information from their teachers and even from the school on various matters. This information could be academic or non-academic. While traditional methods have worked in the past, their effectiveness has now reduced.
Modern, tech-based methods allow for fast and comprehensive access to information. This facilitates improved decision-making and actions. With chatbots sporting designs and architectures based on datasets, protocols, and rules, students can access the information they need any time.
Streamline admission processes with the help of chatbots
Most admission processes involve the submission of relevant personal details as well as credentials. All this data is often for verification purposes. A chatbot’s utility goes beyond the traditional role of information access.
Education chatbots are proving to be useful in some steps of the admission process. Some education chatbots can work using prompts (they can prompt the user for some form of input).
Since chatbots are a means of automating communication, they can come in handy in admission processes. Institutions of higher education admit students from various parts of the world. By leveraging chatbots, admission logistics can be made more efficient.
Results and students' performance
One of the benefits of bots in education is how they provide access to information. They are high-tech tools that are easily scalable when it comes to communication and information exchange. Learning institutions assess their students from time to time using various kinds of tests and assignments. The outcome here is the results of the students that track their progress as far as their studies go.
The performance of students is an important metric when it comes to the determination of student progress. As far as these results and students' performance go, chatbots can be useful in improving access to these results.
Since education chatbots are communication tools that pride themselves in speed, they’re great when it comes to conveying output or feedback.
Active learning & conversational course assessments
Students today don’t want to wait for days or months to find out assignment results. It is really unnecessary to keep them waiting to give feedback about a project they worked on. By the time they receive suggestions for improvements they probably wouldn’t even remember what they worked on. That’s because there are countless projects to work on and not enough time to invest.
Therefore, on-call or what we say ‘active learning’ must become an integral part of student education. Course assessments must be conversational and friendly so that no student has to fear or worry about the outcome.
Which institutions have deployed educational chatbots?
University of Rochester
The university wanted to grant students and faculty easy access to OBGYN and mental well-being information. They chose to make this happen via an intelligent chatbot.
Their Engati bot helps students and faculty look after their physical and mental health, even providing them with guided meditations and workouts.
They found the platform so intuitive that they succeeded in building an almost human-sounding bot in just 14 days.
Podar Education Network
Podar Education Network needed a system to scale its parent outreach. They wanted to shorten their sales cycle, handle the constant influx of queries, & integrate their engagement system with their existing marketing software to store leads.
Their Engati bot currently answers 79% of all queries, passing only the complex ones to live chat agents. This helped Podar reduce their resolution time by 89% and convert 31% of users into MQLs.
The UK Cabinet Office
The UK Cabinet wanted to run a campaign to reach students, especially from underrepresented sections of society, and encourage them to take more interest in STEM studies.
It worked in collaboration with the Ministry of Innovation, Business and Sustainability to launch the ‘Young Scientist Competition’.
They built an AI-powered chatbot on Engati and used it to reach students and get the word out about the campaign. The bot shares stories about winners of the previous Young Scientists competition and even got current participants to post about the projects conducted by the previous winners on social media, thus getting more eyeballs on the campaign.
The point of it was to use the ‘Just like me’ campaign to show students from these underrepresented groups that they too could participate in the Young Scientists competition and thrive in the STEM domain.
The bot even guided students on creating the social media posts and helped them pick the hashtags that would work best. By deploying this chatbot, the UK Cabinet Office managed to increase user engagement by 43.5%.
Qassim University is one of the first modern universities located in Qassim, Saudi Arabia. It was trying to find ways to engage and support students and prospects over social media and their website. The university wanted to answer queries regarding admissions, scholarships, student communities, faculties, etc. in a faster manner.
That’s where Engati came in. Using Engati’s no-code conversational modeler, Qassim University built a chatbot to speed up the resolution of these queries and handle as many of them as required.
The bot is deployed on Twitter, Telegram, WhatsApp, and on the university website, allowing the university to handle 30x more queries than before. They also used that live chat feature that comes with Engati to offer extensive support when required. 90% of the queries that come in get solved by the bot without the need for escalation to an agent, and the university’s response time has also increased by 88%.
How to build an educational chatbot?
It’s really easy for you to build an educational chatbot for your school or university. First, you’ll need to go through our bot wizard for the initial setup. That’s where you’ll be able to choose your bot’s name and category, set up the welcome paths, & customize it’s look & feel.
You will also be able to set up live chat to transfer complex questions to live agents.
But here’s the magic: you won’t need to build your bot from scratch. You could choose to pick an educational chatbot template from our starter packs and build upon it.
From there, you could customize your bot flows to suit your institution and students.
Educational chatbot templates
- Course Selector Chatbot - This is a chatbot template that allows prospective students to browse through various course offerings by an educational institution. The chatbot also provides details on course fees, duration and admission mode per course. The chatbot also collects the details on interested students and email it to the team.
- School Chatbot - This is a chatbot template that provides information on facilities, accolades, admission process of an educational institution.
- University College Chatbot - This is a chatbot template for pre-admission enrolment. You can integrate the chatbot with a CRM and send student leads directly into the process.
- Course Enrolment Chatbot - This chatbot template that enables the users to enrol themselves in a particular course and classes on the basis of their preference. The template is interactive with video, images, and emails are sent to the bot builder whenever a new lead is generated.
- Sex Education Bot - Sex education is taught in public schools on topics ranging from abstinence and reproduction, to sexual orientation and sexually transmitted diseases. The chatbot helps educate students about safe sex.
According to the Stanford report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, chatbots had 81% correlation with the human grader.
As chatbot technology advances, chatbot applications in education advance as well. Countless use cases are being innovated across education.
Traditionally, the education sector is a bit slower than the others to adapt to new technology, but administrators and institutions that recognize the value of chatbots will find a cost-effective, simple way to engage more students and streamline processes.