Do you remember back in school, how asking silly doubts was so intimidiating, what if the professor gets mad? What if your friends laugh at you? So many doubts were left unanswered?
But did you know there’s finally a solution to this! Education Chatbots.
Fryer and Carpenter did an experiment where 211 students were asked to chat with ALICE and Jabberwocky chatbots. The feedback, in general, was that students enjoyed using the chatbots, and felt more comfortable and relaxed conversing with the bots than a student partner or teacher as in classical teaching. This not only eases out education out but also ensure qualititative learning. And you know what’s the best part, there’s much more than this to what these bots can do!
What are educational chatbots?
Education chatbots are conversational bots used by EdTech companies, universities, school or any educational institute. Chatbots are an excellent way to transform the way institutions interact with students. They make it easier for students to explore more about their options and things they can do at school.
The increasing use of technology in everyday life is changing the way students learn and absorb information. Artificial intelligence is letting educators provide a personalized learning environment to the students.
Chatbots and other artificially intelligent tools improve student interactions and act as game-changers in the innovative EdTech world.
In the next 4 to 5 years, education chatbots will be going mainstream in schools and universities.
Online education is the new norm
Online education is not just restricted to extra online certificate courses anymore on platforms like coursera, udemy, edX etc. Online education is now part of mainstream education too. Apart from the distant learning programs universities also offer online mediums on their flagship courses. EdTech companies have played the most significant role in this change, they brought the convenience of remote learning to students which ensures quality education at any part of the world.
With a rise in multiple educational tools, the entire online education norm has changed. Here is a list of a few educational tools which you can use for your institute.
After the pandemic, schools and colleges had to shift to online learning too. Although it very convenient to sit at home and learn, students still miss out on the classroom experience, the accessibility of the professor, raising doubts. It does take a little toll on the experience. This where education chatbots can bridge the gaps. Student can use chatbots to create student forums. Professors can load common doubts and take in doubts which require special attention. This way, the work load easier for the professor and the students also don’t miss out on anything.
What are the applications of educational chatbots?
One of the popular AI applications in education today, Intelligent Tutoring Systems, provide a personalized learning experience to the students by various techniques such as analyzing responses, observing how they go through the study content, etc.
Students can use chatbots, a multi-purpose, artificial intelligence technology to learn. A lecture can be turned into a series of messages to make it look like a standardised chat conversation. The bot may repeatedly assess and analyse the level of understanding of the student and progress with the learning accordingly.
2. Increasing student engagement
The students these days are well accustomed to social media and instant messaging platforms. They use these platforms to communicate with others, research topics, and find the best help in their assignments. This can be used to enhance the learning process as well!
Imagine using a messaging platform where students can connect with their class and teachers, discuss lectures, get assignments, etc, all in one place!
It's possible with a chatbot. It would become easy for the students to find information about the assignments, due dates, or any other important events. They can also use this platform to create alumni groups and various activity clubs. It's the perfect education tool.
3. Efficient teaching assistants
Modern-day teachers need modern-day solutions to streamline their hectic schedules. Now with chatbots, teachers can automate their repetitive tasks. The bots can answer any student query, be it related to the course, assignments, or deadlines, while the teachers monitor the student progress.
Chatbots also customize content and personalize individual student experiences. Personalized feedback can be sent out and overall monitoring can be taken care of by the bot.
4. Assisting students
Technology has enabled students to access everything instantly. The world is at their fingertips and their demands are evolving rapidly. Hence, educational institutions need to keep up and accelerate their student communication process to draw the attention of this fast-paced generation.
Every year a huge amount of prospective students visit the college websites or administration offices to inquire about the admission process, courses, scholarships or course fees. Since most questions are repetitive, chatbots can automate this time-consuming task.
5. Student support
Providing your students with a good faculty, better courses and well-equipped labs are not enough in today’s education industry. Education Chatbots can offer huge value in such matters. Chatbots that help the students during the admission processes can further provide them all the necessary information about their courses, the modules, and the faculties.
The bots can also act as campus guides and assist the students when they arrive at the campus. They can help the students find out more about the hostel facilities, library memberships, scholarships, and much more.
6. Providing institutional information
Education chatbots are a great way of sharing information and building a strong online presence. Students can directly visit your website and ask the bot any query related to your institution, be it values, current affairs, competitions, or any college/school-related activity. education.
Chatbots can also reach out to a larger audience and spread information, send reminders, notifications, etc. It’s faster and highly effective than people reaching out to the administrator for updates. The repetitive task of a teacher or an administrator to answer each query personally has been automated.
7. Data collection and API support
Through chatbot technology it is easier to collect student information and use it as and when required. You don’t have to summon the student every time you want to ask them about their parents, or some other personal information. It will all be there in the system.
8. Helping with holiday homework
When it comes to upcoming activities and holidays, chatbots can be handy tools that can convey information. Primarily, chatbots work by requesting specific inputs from users, so that there is a form of output. Activities and holidays often involve components like dates and schedules.
Chatbots can undergo configuration and development. Because of this, they would be able to share the dates, schedules, and other relevant information regarding these activities and holidays.
Institutions can asses their students via chatbots, professors can conduct their quizzes and tests over chatbots.
Students can leverage chatbots for education to access relevant course materials as well as assessments in the course of their studies.
You could use integrations in such situations. Education bots need not provide entire notes. They can share links to third-party websites or portals that would then grant access to these learning materials and assessments.
How Chatbot for educational institutions benefit students
From business to education, people are finding chatbots to be really convenient tools. In education, chatbots can be leveraged to improve information access to students.
The upside of using chatbots is that they:
- Can be accessed by many users at a go
- Offer convenience and efficiency
- Can be integrated with the schools’ existing databases and legacy systems
Students need information from their teachers and even from the school on various matters. This information could be academic or non-academic since there’s a wide array of activities that go on in schools. While traditional methods have worked in the past, their effectiveness has now reduced.
Modern, tech-based methods allow for fast and comprehensive access to information. This facilitates improved decision-making and actions. With chatbots sporting designs and architectures based on datasets, protocols, and rules, students can access the information they need.
Chatbots are fast, and many people can use them at the same time. For students, timely access to information is key. Application-based or web-based chatbots can be handy when it comes to seeking information.
Streamlines admission processes with the help of chatbots
Most admission processes involve the submission of relevant personal details as well as credentials. All this data is often for verification purposes. A chatbot’s utility goes beyond the traditional role of information access.
Education bots are proving to be useful in some steps of the admission process. Some education chatbots can work using prompts (they can prompt the user for some form of input). This means that they can have inbuilt requirements that can aid admission.
These requirements could be the details the institutions need for the admission process.
Essentially, the admission process is, to some degree, communication, since there is an exchange of information in the process.
Since chatbots are a means of automating communication, they can come in handy in admission processes. Institutions of higher education admit students from various parts of the world. By leveraging chatbots, admission logistics can be more efficient.
There are institutions of learning that are well in the course of building chatbots with such capabilities. In fact, some chatbots are even in operation in some institutions. Chatbots have the ability to scale communications and data/information exchange. This will definitely increase their role in admission processes over time.
Results and students' performance
One of the benefits of bots in education is how they provide access to information. They are high-tech tools that are easily scalable when it comes to communication and information exchange. Learning institutions assess their students from time to time using various kinds of tests and assignments. The outcome here is the results of the students that track their progress as far as their studies go.
Since education chatbots are communication tools that pride themselves in speed, they’re great when it comes to conveying output or feedback. Therefore, chatbots should be used to improve access to students' results.
Ps. Check out our article on chatbots boosting engagement.
Active learning & conversational course assessments
Students today don’t want to wait for days or months to find out examination results. It is really unnecessary to keep them waiting to give feedback about a project they worked on. By the time they receive suggestions for improvements they probably wouldn’t even remember what they worked on. That’s because there are countless projects to work on and not enough time to invest.
Therefore, on-call or what we say ‘active learning’ must become an integral part of student education. Course assessments must be conversational and friendly so that no student has to fear or worry about the outcome.
What are the use cases of the educational chatbots?
University of Rochester
The university wanted to grant students and faculty easy access to OBGYN and mental well-being information. They chose to make this happen via an intelligent chatbot.
Their Engati bot helps students and faculty look after their physical and mental health, even providing them with guided meditations and workouts.
They found the platform so intuitive that they succeeded in building an almost human-sounding bot in just fourteen days.
Podar Education Network
Podar Education Network needed a system to scale its parent outreach. They wanted to shorten their sales cycle, handle the constant influx of queries, and integrate their engagement system with their existing marketing software to store leads.
Their Engati bot currently answers 79% of all queries, passing only the complex ones to live chat agents. This helped Podar reduce their resolution time by 89% and convert 31% of users into MQLs.
The UK Cabinet Office
The UK Cabinet wanted to run a campaign to reach students, especially from underrepresented sections of society, and encourage them to take more interest in STEM studies.
It worked in collaboration with the Ministry of Innovation, Business and Sustainability to launch the ‘Young Scientist Competition’.
They built an AI-powered chatbot on Engati and used it to reach students and get the word out about the campaign. The bot shares stories about winners of the previous Young Scientists competition and even got current participants to post about the projects conducted by the previous winners on social media, thus getting more eyeballs on the campaign.
The bot even guided students on creating the social media posts and helped them pick the hashtags that would work best. By deploying this chatbot, the UK Cabinet Office managed to increase user engagement by 43.5%.
Qassim University was trying to find ways to engage and support students and prospects over social media and their website. The university wanted to answer queries regarding admissions, scholarships, student communities, faculties, etc. in a faster manner.
That’s where Engati came in. Using Engati’s no-code conversational modeler, Qassim University built a chatbot to speed up the resolution of these queries and handle as many of them as required.
The bot is deployed on Twitter, Telegram, WhatsApp, and on the university website, allowing the university to handle 30x more queries than before.
They also used that live chat feature that comes with Engati to offer extensive support when required. 90% of the queries that come in get solved by the bot without the need for escalation to an agent, and the university’s response time has also increased by 88%.
How to build an educational chatbot?
It’s really easy for you to build an educational chatbot for your school or university.
Step 1: You’ll need to go through our bot wizard for the initial setup.
Step 2: Choose your bot’s name and category, set up the welcome paths, and customize its look and feel.
Step 3: Choose to pick an educational chatbot template from our starter packs and build upon it.
Step 4: Customize your bot flows to suit your institution and students.
Pro tip: Explore this article to learn how to build high-quality chatbot flows.
Educational chatbot templates
- Course Selector Chatbot
This is a chatbot template that allows prospective students to browse through various course offerings by an educational institution. The chatbot also provides details on course fees, duration and admission mode per course. The chatbot also collects the details on interested students and email it to the team.
- School Chatbot
This is a chatbot template that provides information on facilities, accolades, admission process of an educational institution.
- University College Chatbot
This is a chatbot template for pre-admission enrolment. You can integrate the chatbot with a CRM and send student leads directly into the process.
- Course Enrolment Chatbot
This chatbot template that enables the users to enrol themselves in a particular course and classes on the basis of their preference. The template is interactive with video, images, and emails are sent to the bot builder whenever a new lead is generated.
- Sex Education Bot
Sex education is taught in public schools on topics ranging from abstinence and reproduction, to sexual orientation and sexually transmitted diseases. The chatbot helps educate students about safe sex.
According to the Stanford report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, chatbots had 81% correlation with the human grader.
The future of AI and educational chatbots?
Researchers have developed systems that can automatically detect whether students are able to understand the study material or not. Chatbots or artificially intelligent conversational tools, built to improve student interaction and collaboration, are acting as game-changers in the innovative EdTech world.
By providing a personalised learning environment to students, technology is upgrading the way they learn and absorb information. Systems are being developed that can detect whether students are
1. Able to understand the study material
2. Attentive during the session
Since most of the educational institutes are taking classes online, it would not be wrong to say that with the right technology and support, education can turn from privilege to a basic human right.
There are a lot of projects being worked on in the ed-tech industry employing Artificial Intelligence for aiding both, the educational faculty and the students including conversational AI chatbots.
As chatbot technology advances, chatbot applications in education advance as well. Countless use cases are being innovated across education.
Traditionally, the education sector is a bit slower than the others to adapt to new technology, but administrators and institutions that recognize the value of chatbots will find a cost-effective, simple way to engage more students and streamline processes.