The bot catalogues movie options for users to select from based on date preference selected by user and allows user to proceed to payment and checkout
Template Details
Made by
Team Engati
Category
Entertainment
How Global Village boosts satisfaction rates among visitors
Challenge
Since its inception, Global Village has been conducting a variety of on-going activities and events but were finding it difficult to market to visitors. Additionally, they had queries coming in from multiple channels, which they were not able to handle.
Solution
The ability of the bot to answer 24/7 with multichannel assistance helped them in marketing to consumers having various spoken languages.
48%
users preferred Arabic over English
82%
queries answered by the bot
1.8x
more users handled by the bot