How Global Village boosts satisfaction rates among visitors
Since its inception, Global Village has been conducting a variety of on-going activities and events but were finding it difficult to market to visitors. Additionally, they had queries coming in from multiple channels, which they were not able to handle.
The ability of the bot to answer 24/7 with multichannel assistance helped them in marketing to consumers having various spoken languages.
users preferred Arabic over English
queries answered by the bot
more users handled by the bot