Customer support chatbot template

A chatbot that helps employees of an organisation to connect to the internal technical support team for issues related to system and access to services/Applications

Template Details

Made by

Team Engati

Category

Customer Support

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Why Engati is the preferred choice for global logistics companies?

Automate responses to frequently asked questions

Helpdesk chatbot template can respond to most of the user queries. You can add FAQs or upload documents directly to train the bot

Allow agents to respond across multiple channels

With the one view inbox, your agents can respond to queries across channels including WhatsApp, Facebook messenger, email, Telegram, etc

Integrate with top CRMs & ticketing systems

Continue with your existing support tools, by integrating the bot with Freshdesk, Zendesk, Gorgias, etc. and other ticketing tools and automate ticket creation

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The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

How TBO Holidays serves customers better through automated support

Challenge

Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.

Solution

Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.

How TBO Holidays serves customers better through automated support

1.5x

users handled by the bot

90.40%

of the questions were handled by the bot flows

107%

increase in engagements via bot

Try us, you’re in good company

Mohit Khetarpal

Business Intelligence Analyst TBO Holidays

Engati’s platform is easy to understand as well as easy to use both from a technical and non technical perspective. The post sales support has also been great. We would definitely recommend Engati to others as it is a highly reliable system

Jerome van der Linden

Founder, Bot Implementation Institute

Engati is a very robust and easy to use multichannel Bot platform.Their great service and development makes it a highly flexible off-the-shelve solution which we advice for a lot of our clients. Their unique technical flexibility makes everything possible without the need for in-depth development expertise.

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