A chatbot that helps employees of an organisation to connect to the internal technical support team for issues related to system and access to services/Applications
Winner - Best Artificial Intelligence Driven Technology Solution
Helpdesk chatbot template can respond to most of the user queries. You can add FAQs or upload documents directly to train the bot
With the one view inbox, your agents can respond to queries across channels including WhatsApp, Facebook messenger, email, Telegram, etc
Continue with your existing support tools, by integrating the bot with Freshdesk, Zendesk, Gorgias, etc. and other ticketing tools and automate ticket creation
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How TBO Holidays serves customers better through automated support
Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.
Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.
users handled by the bot
of the questions were handled by the bot flows
increase in engagements via bot