Drive to Reimagine

How are intelligent healthcare chatbots being used? [New Uses for 2022]

Engati Team
Jun 27
3-4 mins

Table of contents

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chatbot for healthcare


What do you do when you face any emergency?

Dial which number?

How to call an ambulance?

Which medicines to give?

Do you need to admit?

Do you need to visit the hospital?

99% emergencies occur when you’re not aware of this information.

Keeping this information handy - is what chatbots can help you with.

Healthcare chatbots take care of all patient enquiries, provide all necessary information, and book appointments leaving more time for medical personnel to focus on critical emergencies.

Let’s do an open heart surgery on how healthcare industry needs a technological innovation


What are chatbots doing in the healthcare sector? 

Healthcare chatbots

Healthcare Chatbots are conversationalists that run on the rules of machine learning, which comes under artificial intelligence. Along with carrying out interactions, they also perform repetitive tasks such as providing solutions, sending emails, marketing, lead generation, result analysis, etc.

Chatbots help in the healthcare sector by automating all the repetitive, and lower-level tasks that a representative would do. When you allow a chatbot to handle simple, monotonous tasks, healthcare professionals are empowered to focus their attention on complex tasks and take care of them more effectively.

Now your patients don’t need to wait in line for hours together before a representative looks into their queries; a healthcare chatbot can answer those and provide accurate information instantly! Moreover, according to a study, millennials prefer texting over calling. So chatbots fit all modern-day requirements perfectly!


Chatbots are gaining traction in healthcare

Computer programs using textual conversational mediums are growing popular among healthcare institutions/organizations. Based on the market intelligence report published by BIS Research titled Global Chatbots in Healthcare Market – Analysis and Forecast, 2019-2029, the chatbots in the healthcare market generated a revenue of $36.5 million in 2018. These intelligent programs are able to detect symptoms, manage medications, and assist chronic health issues. They guide people rightly for serious illness and also assists them in scheduling appointments with professionals. With technological advancements in chatbots over the decade, there has been significant growth in the healthcare sector, along with other AI tools. 

World renowned healthcare companies like Pfizer, the UK NHS, Mayo Clinic, and others are all using Healthcare Chatbots to easily meet the demands of their patients.

What are the advantages of healthcare chatbots?

Here are some of the main benefits of chatbots in healthcare:

1. Availability around the clock

Medical emergencies could arise at any time. From identifying symptoms to scheduling surgeries, a patient might need anything at any time.  All medical professionals might not be able to tend to everything at all times. Here’s where chatbots come into play. They are available for everyone, at all times. 

2. Provides critical information instantly

Time is of the essence in Healthcare. Chatbots provide helpful information instantly, especially in times where every second is important. For example, if a patient rushes in with an attack, the doctor can get the patient’s information like previous records, other diseases, allergies, check-ups, etc., instantly over a bot.

3. Builds a rapport with patients and provides assistance

Imagine your patient is looking up a symptom on your website but doesn’t know where exactly to learn about the solution and how to book an appointment with you? They’re going to leave your website disappointed.

But a healthcare chatbot can help you turn that around. When a patient visits your website, your chatbot will give them a warm greeting and help them through the symptoms, predict possible diagnoses, and provide them with the option of booking an appointment with you directly. 

They also take in user information by asking them questions, which gets stored for any form of reference and to personalize the patient’s experience. This is how chatbots build a good rapport with your patients.

Empathy is a very important factor in healthcare. A website on its own might not be able to address all queries, an intuitive chatbot tends to solve more doubts and adds a personal touch. They also take in user information by asking them questions, which gets stored for any form of reference and to personalize the patient’s experience. This is how chatbots build a good rapport with your patients.

Chatbot use cases in healthcare

Here are some of the main uses of chatbots in the healthcare industry:

1. Schedule appointments

Patients can book appointments directly from your chatbot. Not just that, the bots can even assign a doctor to your patient, send the doctor an email with patient information and create a slot in both the patient, as well as the doctor's calendar. This helps people to chedule online appointments with minimum effort and stress!

2. Checking for symptoms

Patients can easily check for symptoms on a healthcare chatbot and measure the severity of the situation. Since the chatbot remembers individual patient details, patients don’t have to enter the same information every time they want to get an update.

3. Providing support and relevant information

When patients keep calling with the same set of basic questions, it could be helpful to have an intelligent chatbot answer them. Hence, healthcare chatbots are also given the responsibility of managing such additional queries and reducing repetitive calls.

Additionally, chatbots can even be useful to healthcare providers when they need to access patient information.

4. Coverage and claims

Whether patients want to check their existing coverage, file for claims or track the status of a claim, a healthcare chatbot will provide them with an easy gateway to find relevant information.

Similarly, since doctors will have easy access to patient information as well as queries, it is convenient for them to pre-authorize billing payments and other requests coming from patients or healthcare authorities.

5. Enhancing patient experience

Imagine how amazing it would be to have a doctor who can be there to support you at your beck-and-call. Unfortunately, that can’t be the reality, but a bot can help. Healthcare chatbots typically have an uptime of over 99.9% so whenever your patients need an answer, a chatbot is there to give it to them.

6. Helping with therapy

Therapy chatbots can help provide mental health assistance. Chatbots for mental health are not intended to replace licensed mental health professionals, but rather to help them. Conversational chatbots can even practice cognitive behavioral therapy to some extent.


How healthcare chatbots fight COVID-19?

1. The war against misinformation

,  The best way to combat  Covid is to stay safe and informed. A lot of information is spread about the virus. Some are more harmful than others. This is why Engati developed “Fight Against Covid Chatbot." This AI chatbot in healthcare shares symptoms, precautions, and debunks myths. It also shares statistics on the number of cases with users.

Covid19 Chatbot

Zambia’s Ministry of Health has also used an Engati chatbot as a beacon of truth in a sea of misinformation. Deployed over their website, mobile app, and WhatsApp, the bot has helped 98,000+ citizens gain access to verified information about the virus, its symptoms, testing, and treatment.

2. Guidance regarding treatment

These chatbots can be trained with knowledge bases of symptoms and treatments of the coronavirus. The chatbot can answer patient’s queries and help navigate patients through the recovery process. 

For complex queries, the chatbot could seamlessly route the patient to a trained medical professional via Live Chat.

3. Providing access to essential facilities

‍COVIDAsha uses an intelligent bot, built on Engati, to connect citizens to suppliers of critical medicines and medical facilities.

The COVIDAsha bot helps citizens access critical medicines and medical facilities like oxygen, plasma, and ambulances

Types of healthcare chatbots (along with templates)

1. Healthcare appointment selector

This chatbot template provides details on the availability of doctors and allows patients to choose a slot for their appointment. 

2. Sex education

There’s a certain awkwardness associated with sex, especially if one has to speak about it publicly. But it’s important to get the right information about sexual health. 

Here’s a chatbot that will aid you in doing so! Use the Sex Education bot at your Educational institute or Healthcare center to educate the visitors about safe sex.

3. Dental clinic

This is a simple website bot for dentists to book appointments, showcase different services and procedures. The bot owner can even generate leads via the bot.

4. Patient treatment feedback

This is a chatbot template to collect reviews from patients after he has availed your healthcare services.

5. Coupon promotions for therapists

You can use this chatbot template, to share coupon codes with customers and prospects. This Messenger funnel is designed for massage therapists and physical therapists but can be easily modified for any other doctors as well!

‍You can even use this therapist assistant bot to manage appointments, etc., without human intervention.

6. Personal assistance for health insurance

Health insurance is one of the most important investments we ever make. This health insurance bot guides your customers from understanding the basics of health insurance to getting a quote

7. Health and weight loss coach

This fitness chatbot provides healthy recipes and shares solutions to everyday health issues. It also monitors your general health from time to time by asking questions. You can use this in your healthcare center for post-treatment purposes.

The macro diet calculator, as a whole, addresses your health and dietary needs without spending your money as it is free to use.

8. FAQ chatbots

Chatbots have an uptime of 99.9%. So, healthcare providers can use a chatbot dedicated to answering their patient’s most commonly asked questions. Questions about insurance like covers, claims, documents, symptoms, business hours, and quick fixes can be communicated to patients through the chatbot.

Now that you know where you can use a Healthcare Chatbot and more importantly why you should use one, it’s important you know how to build one too. With Engati, you can easily build a chatbot for your healthcare service without any technical knowhow. Engati allows you to build a chatbot without coding. Now that sounds simple right? You can deploy this chatbot across various channels such as Instagram, WhatsApp, facebook and more giving you an omnichannel presence and making yourself more accessible to patients!

What’s more you can even customize your healthcare chatbot based on your needs.
With Engati you can choose from various chatbot templates across various usecases. Check these templates out here!


Top Healthcare chatbots around the world.

  1. Oneeremission
  2. Youper
  3. Botpenguin
  4. Cancer Chatbot
  5. Bot Penguin
  6. Safedrug Bot
  7. Izzy
  8. Your MD
  9. Ada Health
  10. Buoy health
  11. Sensely
  12. Healthily
  13. Florence
  14. Babylon Health
  15. GYANT
  16. Woebot
  17. Baidu Inc.

‍Engati’s Healthcare clients

Our portal has been used by big names in Pharma to reach their customers effectively. 

Italmex Pharma, a subsidiary company of Megalabs uses Engati’s medical chatbot in Spanish to reach their customers. 

Pfizer Mexico also uses bots deployed through Engati 

GSK 3.0’s virtual assistant Sanna is available to help Mexican customers 24/7.



1. How does a chatbot operate as a healthcare consultant?

Individuals have numerous inquiries, both major and minor, concerning their wellbeing on a regular basis. It would be especially valuable if there was a healthcare specialist in their pocket that gives all the appropriate responses. Build a healthcare chatbot instead. It A chatbot will be especially useful for individuals living with chronic health problems, for example, diabetes, asthma, etc.

2. How does a chatbot operate as a self-care coach?

Developing discipline is hard, but fear is not. Medical Chatbots can be utilized to check calories, measure the amount of water consumed, log physical activity, or monitor one’s sleep schedule. They can recommend specific food plans, help to remember the need to take pills, or encourage them to see a specialist. Chatbots can also send rousing and inspirational statements to support one's mind-set and confidence. While a chatbot can't substitute clinical consideration, it can definitely become an all encompassing self-care mentor.

To sum up

Though everything can’t be automated, a perfect blend of human assistance and chatbot technology will empower your healthcare center to run seamlessly! While chatbots handle lower-level tasks, you can focus on more complex issues. 

Visit Engati to build your very own, robust, healthcare chatbot and explore our starter packs to make use of the chatbot templates mentioned above!

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

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