Revolutionizing healthcare with chatbots
The healthcare industry is one of the largest sectors across the world- both economically and employment wise, making it one of the busiest industries in the world. With this height of chaos, a demand for speed and efficiency is necessary for modern patients who want quick and easy access to information.
Chatbots have the potential to revolutionize healthcare. They can substantially boost efficiency and improve the accuracy of symptoms collection and ailment identification, preventive care, post-recovery care, and feedback procedures. Healthcare Chatbots, by its very nature, will drive the transformation that triggers this change.
With the technological advancements of AI, chatbots have come out to be a great tool for quick and easy automation. Ever since they grew popular among the E-commerce and Customer service sectors, many industries have been coming up with ways to implement this technology in their businesses, including healthcare. In fact, there are many chatbot companies coming out with innovative use-cases for their bots. But for a deeper understanding of what exactly do chatbots do in the healthcare industry, we’ll have to go step-by-step!
Let’s start off with...
What are chatbots and what are they doing in the healthcare sector?
Healthcare Chatbots are conversationalists that run on the rules of machine learning, which comes under AI. Along with carrying out interactions, they also perform repetitive tasks such as providing solutions, sending emails, marketing, lead generation, result analysis, and the list goes on… Now how chatbots help in the healthcare sector is automating all the repetitive, as well as lower-level tasks that a representative would do. When you divide work into two, where one takes care of the simple tasks, while the other looks after more complex queries, the work is done seamlessly. Now you/your patients don’t need to hold in line for hours together before a representative invests time to look into your query, while a chatbot can do this instantly! Moreover, according to a study, millennials prefer texting over calling. So chatbots seem to fit all modern-day requirements perfectly!
Chatbots in healthcare is gaining traction
Computer programs using textual conversational mediums are growing popular among healthcare institutions/organizations. Based on the market intelligence report published by BIS Research titled Global Chatbots in Healthcare Market – Analysis and Forecast, 2019-2029, the chatbots in the healthcare market generated a revenue of $36.5 million in 2018. These intelligent programs are able to detect symptoms, manage medications, and assist chronic health issues. They guide people rightly for serious illness and also assists them in scheduling appointments with professionals. With technological advancements in chatbots over the decade, there has been significant growth in the healthcare sector, along with other AI tools.
Let’s look at some of the advantages of chatbots in healthcare
Doctors are very important and they do their best to be available all the time and dedicate enough attention to each patient. But the problem is, doctors are usually on a tight schedule, and being available for every patient is impossible at times. Hence, chatbots came into work! Healthcare Chatbots are available 24/7 and they’re personally dedicated to assisting you throughout your recovery. While the doctors save many more lives out there, this chatbot can help you in tasks such as reminding you about your medicines, provide medical information, give you tips, and monitor your overall well being.
Information comes handy
In the healthcare industry, emergencies are a common thing. And time plays a very crucial role in this! Healthcare chatbots provide instant information, especially in times where every minute is important. For example, if a patient rushes in with an attack, the doctor can get the patient’s information like previous records, other diseases, allergies, check-ups, etc. Therefore, doctors are able to save more time with chatbots.
Builds a rapport with the patients and provides assistance
All chatbots in the medical line have to be presented rightly and made as attractive as possible. Now imagine your patient’s looking up for a symptom on your website but doesn’t know where exactly to find the solution and how to book an appointment with you? They’re going to leave your website disappointed. But a health bot can help you turn that around. When a patient visits your website, your chatbot will give them a warm greeting and help them through the symptoms, predict potential diagnosis, and provide them the option of booking an appointment with you directly. They also take in user information by asking them questions, which gets stored for any form of reference and personalized experience. This is how chatbots build a good rapport with your patients.
As previously discussed, chatbots can help patients book appointments directly from your website chatbot. Not just that, they can also assign a relevant doctor to your patient, send the doctor an email with patient information and create a slot in both the patient, as well as the doctor's calendar. This way people are able to schedule online appointments almost instantly and hassle-free!
In case of an emergency, it’s important that a patient is directly brought to the hospital. However, if the situation isn’t as extreme then it might consume too much time if the patient travels all the way to the hospital or clinic. This is where chatbots come in the picture and save valuable time.
A chatbot can now detect a patient’s ailment by-
- Asking a few simple questions
- Analyzing patient history
Patients can easily check for symptoms on a healthcare chatbot and measure the severity of the situation. Since the chatbot remembers individual patient details, patients don’t have to enter the same information every time they want to get an update.
Provides support and additional information
People usually keep calling in with additional questions and doubts which kills a lot of time in a busy atmosphere. Hence, healthcare chatbots are also given the responsibility of managing such additional queries and reducing repetitive calls.
Coverage and claims
Whether patients want to check their existing coverage, file for claims or track the status of a claim, Health bot will provide them with an easy gateway to find relevant information. Similarly, doctors will have easy access to patient information as well as queries. So, it is convenient for them to pre-authorise billing payments and other requests coming from patients or healthcare authorities.
Enhancing patient experience
Imagine how amazing it would be to have an on-call doctor who can be there to support you at your beck-and-call. Unfortunately, that can’t be the reality, however, we do have a similar solution. Use a healthcare chatbot! Health chatbots typically have an uptime of over 99.9% so whenever your patients need an answer, a chatbot is there to give it to you.
How Healthcare Chatbots Fight COVID-19
The fight against misinformation
Right now, the best way to combat this virus is to stay safe and informed. A lot of information is spread about the virus. Some are more harmful than others. Which is why Engati developed “Fight Against Covid Chatbot." This chatbot shares symptoms, precautions, and debunks myths. It also shares statistics on the number of cases with users.
Google is also working round the clock to protect users from cyber attacks. When one googles “Coronavirus,” googles directs users to SOS alerts and resources to help and inform. Additionally, Google is working to prevent cases of phishing, malware, and misinformation.
Diagnosis and treatment
Reaching out and conducting COVID tests for those who may show symptoms of the virus can be incredibly risky for healthcare professionals. And with the large volumes of patients coming in, it could also be time-consuming. Using an AI chatbot could drive more efficiency. Chatbots can be trained with knowledge bases of the symptoms and treatments of the coronavirus. When susceptible patients interact with the chatbot, they can answer questions and could possibly navigate patients through the process of recovery. They can fetch answers from the knowledge base, and answer questions in real-time.
By making this process contactless, you can potentially reduce the spread of the virus. The chatbot can place orders based on prescriptions supervised by the doctor and can monitor the situation without any human intervention.
Types of chatbots in healthcare
The possibilities of using chatbots in healthcare are endless. But to help you navigate through this world of limitless possibilities, we’ve narrowed down our list of the best types of chatbots with a link to some free templates for you to explore.
Healthcare- Appointment selector
This is a chatbot template that allows patients to browse various specialties and doctors available at the center. This healthcare chatbot also provides details on the availability of doctors and allows patients to choose an appointment slot. On appointment selection, an email is sent out to the hospital administration with details.
People have certain awkwardness attached to sex, especially if one has to speak about it publicly. But it’s important to take across the right information about sexual health. And here’s a chatbot that will aid you in doing so! Use the ‘Sex Education’ bot at your Educational institute or Healthcare center to educate the visitors to safe sex.
This is a simple website bot for dentists to book appointments, showcase different services. The bot owner can generate leads when someone interacts with the bot.
Patient treatment assessment
This is a chatbot template to attain reviews from a patient after he has accessed your healthcare services.
Coupon promotions for therapists
In this chatbot template, you can ask your users to enter a chatbot in order to get a coupon code. This Messenger funnel is designed for massage therapists and physical therapists but can be easily modified for any other doctors as well!
Personal assistance for health insurance
Health insurance is one of the most important investments we ever make. This bot is the guidance for your customers from understanding health insurance basics till the first get-a-quote step.
Health and weight loss coach
This is a chatbot template to engage customers by helping them to stay fit. It provides healthy recipes and gives solutions to everyday health issues. It also monitors your general health from time to time by asking questions. You can use this in your healthcare center for post-treatment purposes.
The Global Healthcare Chatbots Market is expected to rise from its initial estimated value of USD 122.0 million in 2018 to an estimated value of USD 542.3 Million by 2026 registering a CAGR of 20.5% in the forecast period of 2019-2026.
- Globe news wire on healthcare chatbots market.
As we’ve mentioned earlier, chatbots have an uptime of 99.9%. So, healthcare providers can use a chatbot dedicated to answering their patient’s most commonly asked questions. Questions like insurance covers, claims, documents, symptoms, business hours, and quick fixes can be communicated to patients through the chatbot.
Infographic for Chatbots in Healthcare
To sum up
Chatbots are a great device for the healthcare sector to automate some of their work. Though it’s obvious that everything can’t be automated or taken care of by chatbots, a perfect blend of human involvement and chatbot technology will make your healthcare centre run seamlessly! While chatbots handle lower-level tasks, you can focus on more complex issues.
Also, visit our YouTube channel for step-by-step chatbot tutorials on bot building!
Register with Engati to build your chatbot!
If you register with us right now, you can get started with Engati’s customer engagement platform with unlimited live chat agents, free for 30 days! Click the get started button now!
Engage and retain your customers using Engati. Try it for free!Set it up in 7 mins!
Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.
We aim to empower you to create the best customer experiences you could imagine.
So, are you ready to create unbelievably smooth experiences?