Health insurance is one of the most important investments we ever make. This bot is the guidance for your customers from understanding health insurance basics till the first Get a Quote step.
Template Details
Made by
Team Engati
Category
Finance
Winner - Best Artificial Intelligence Driven Technology Solution
.png)
Engage with customers, convert buyers into more clients and closing more deals.
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Generate and share a quote by integrating the bot with cloud-based or on-premise legacy systems
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How QIC has increased engagements Tenfold
Challenge
With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.
Solution
QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.
62%
Queries that were answered by the bot
3x
The bot could handle 3x more users than agents.
10.5x
Conversations were handled by the bot
.jpeg)
It is a product, service and a partnership we would like to grow eNgoma now belongs to the National Covid Response Committee and implemented Engati which helped in terms of reporting and in being able to monitor the current conversation and concerns of the public, which isn’t possible to achieve by using other systems like billboards, flyers etc. This has given us a huge reporting platform that can be fitted into the national reporting system.
Engati Chatbot not only works for general FAQs but also serves as a selling channel for us.Through our website we are now offering insurance purchase and support. A majority of our customers are being served by the bots. So this is not just serving general FAQs but also serves as a selling channel for us which is going well.
Select an option on how Engati can help you.
I am looking for a conversational AI engagement solution for the web and other channels.
I would like for a conversational AI engagement solution for WhatsApp as the primary channel
I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business
I am looking to partner with Engati to build conversational AI solutions for other businesses
How many customers do you expect to engage in a month?
We will be shortly getting in touch with you.
