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Conversational Automation

FAQ chatbot with Engati

Nishita Goyal
.
Aug 1
.

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Hello folks! Engati has the Upload and Download feature for FAQ to make it easier for you to educate your FAQ chatbot on the board! It's easy and you can train the FAQ chatbot in real-time.

Steps to Upload FAQs:

1. To upload from a file directly, make sure the data entered in the file follows the format: Category, Bot Response, User Question/ Variations of the Questions

2. Then simply click on the Upload button, select the file and the data will be uploaded to your FAQ chatbot.

Steps to Download FAQs:

1. You can now download FAQs by navigating through: Build > FAQs > Then click on Download Button on the top.

2. By clicking on the Download button, all the questions that have been asked to your FAQ chatbot will be saved on your device as a .csv file!

We appreciate your perpetuated support and awe-inspiring feature suggestions that we are able to continuously iterate upon and surpass our platform!

Build your FAQ chatbot now!

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Nishita Goyal

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

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Continue Reading

FAQ chatbot with Engati

Nishita Goyal
|
2
min read

Hello folks! Engati has the Upload and Download feature for FAQ to make it easier for you to educate your FAQ chatbot on the board! It's easy and you can train the FAQ chatbot in real-time.

Steps to Upload FAQs:

1. To upload from a file directly, make sure the data entered in the file follows the format: Category, Bot Response, User Question/ Variations of the Questions

2. Then simply click on the Upload button, select the file and the data will be uploaded to your FAQ chatbot.

Steps to Download FAQs:

1. You can now download FAQs by navigating through: Build > FAQs > Then click on Download Button on the top.

2. By clicking on the Download button, all the questions that have been asked to your FAQ chatbot will be saved on your device as a .csv file!

We appreciate your perpetuated support and awe-inspiring feature suggestions that we are able to continuously iterate upon and surpass our platform!

Build your FAQ chatbot now!

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