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Customer support & chatbots — Infographic

Aishwarya Sinha Ray
|
2
min read
Customer support & chatbots — Infographic

Ever wondered how you can serve your customer anytime and anywhere they wish and that too without investing your time?

How to keep them engaged even if you are around?

Why are chatbots so popular these days for a customer?

Do you really chatbots for your business to retain customers?

If your business revolves around customer service, then you must be thinking about these questions every single day. If not every day, then definitely once in a while. Happily, now you can learn everything you ever needed to know about improving your customers' service, with this exclusive infographic designed by Engati.

Customer Support & Companies

Customer support is an area where most companies lack. Though it sounds easy, it is a truly problematic area for most organisations. Chatbots are a solution which enables companies to converse in an intelligent manner with customers while reducing operational cost.

AI-based technologies like chatbots can offer an invaluable experience if used with the right amount of human assistance.

We live in a fast-paced world and customers want efficiency. Chatbots are one of the most powerful up-and-coming tools for solving this challenge. Companies are rapidly harnessing powerful AI and ML capabilities which can actually listen to customers and provide relevant replies in return.

As the world has gone online, most of the customers seek faster resolution of the questions, which influences their satisfaction levels. Obviously, this satisfaction drives more sales in the long run. Consider yourself to be in the shoes of the customer. Wouldn't you want to deal with an organisation that caters to hundreds of customers but treats you like you are the only one?

Therefore, chatbots are the answer to your business needs and solutions. They are fast, smart and interactive. The faster you build them and incorporate with your business, the better they get over time.

More about Engati
Engati is a product designed by Coviam Technologies. You can learn more about the parent company from the website, which is www.coviam.com

To build your own chatbot, schedule a free demo and get started today!

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About Engati

Engati is a one-stop platform for delighted customers. With our intelligent bots, we help you create the smoothest of Customer Experiences. And now, we're helping you find those customers too. The award-winning Marketing Automation platform, LeadMi, received some major upgrades and joined our family as Engati Acquire. So, let's get started?

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