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11 sectors where chatbots act as a digital personal assistant

Engati Team
Oct 6
3-4 mins

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Sectors where chatbots act as a digital personal assistant

So we know what a personal assistant means, But what's a Virtual personal assistant? Let's find out.

A young woman decides to travel alone for the first time in her life. Terrified and clueless, yet excited, she decides to take help. But who can she go to? When most people hear a young woman say she’s going to travel alone, the usual questions are - “Why?” “Don’t you want to wait for your PARTNER to go with you?” “Have you seen the movie Taken?” “Aren’t you scared?” “HAVE YOU SEEN THE MOVIE TAKEN?”

So, she starts texting on her phone but it’s neither a travel agent nor a friend. After she fills in a few basic details, she gets a ping on her phone with hotel recommendations, flight ticket options, itinerary suggestions, deals and promotions that she can use. She slips her phone back in her pocket and continues with her day. Who could be this special someone, or something?

What is a virtual personal assistant?

Gone are the days when only a few could afford to have personal assistants to do all the small tasks that you feel kill your time.

Now AI is taking over the world with chatbots and online assistants. AI is becoming more realistic and easily accessible like never before.

Imagine, you’ve booked a cab but the driver cancels. Your personal bot will see this and book another cab to the same location, without you having to lift a finger. Or imagine you plan to attend a concert happening in your town - just have your virtual personal assistant do it. The bot will crawl into the online resources for the event happening, find out ticket details, find the date, time, and location of the event happening, suggest places nearby that you can go to, and much more. Give your bot the "yes," and it will make all the necessary arrangements so that all you have to do is show up. Recruitment Chatbots will be faster, more accurate, and less expensive than hiring a real person.

Too good to be true? Well, believe it.

11 sectors where chatbots act as a personal assistant

  • eCommerceSales, promotions, catalog search, personalization, orders, payments, returns and much more
  • TravelFlight options, hotel suggestions, reviews, places to visit, payments, FAQs, customer service channels to satisfy your end-to-end travel needs, Travel bots can help in any of such activities.
  • Banking, financial services, and insuranceSolving account-related customer queries, transferring funds into the account, picking out the right insurance policy, handling claims and premiums, and more.
  • News and mediaCatch up on latest news updates and releases, gather tours and events information, sell merchandise, conduct user satisfaction surveys, improve retention rates. Media and entertainment bots are taking over the world and one can even get notified with exclusive content with the help of it.
  • AutomobileGenerate sales leads, push promotional and new launch announcements, feature updates, configuration, estimates, financing and purchasing options. Anything is possible with automobile chatbots!
  • Human resourcesManage employees, answer official questions, provide easy access to HR information, manage leaves, grant sick leaves, change passwords, assist onboarding, among other Human Resource related tasks.
  • Customer service24/7 hours support, quick responses, easy resolutions, orders can be placed, tracked and returned, customer engagement, updates on latest trends, and more!
  • Real estateThese bots can help you with marketing of new houses, elaborating their features, discussing the USP, sharing the photos and other materials, work on multiple queries at once, 360-degree views of properties, help secure appointments, etc.
  • Marketing and salesIncrease sales, personalised experience, reach large audiences, understand human behavior and predict patterns based on certain indications, a marketing chatbot builds two-way conversations and much more.
  • EducationIntensive scoring, providing tutorials, self-help materials, collecting feedback, education bots help teachers segregate tasks and assignments.
  • HealthcareBook doctor appointments, suggest prescriptions, daily health tips, medication reminders, nutrition guides, symptoms check-ups, pay bills and get health insurance assistance. Healthcare chatbots are gaining more of importance these days has it helps in providing much better and efficient health service.


These are just a few examples of how chatbots help through industries and people. Like time, it’s forever evolving and improvising with limitless possibilities. So don’t miss out on the chance to help, engage and automate your tasks with this sweet little virtual personal assistant. We hope you found this blog helpful.

Try Engati for free today to explore the power of having a virtual personal assistant for your businesses by your side 24/7.

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

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