Chatbots and live chat for travel

The Big Idea

Majority of travellers today plan their travel online.

AI-powered travel chatbots maintain context and easily provide answers & guide a user through their queries. A conversational flow also makes it easy to up-sell and cross-sell flights, tours or packages. Chatbots with live chat capabilities further help you provide 24x7 personalised customer experience. Automated bookings, cancellations or upgrades at speed will help improve customer satisfaction. You can also actively engage with your customers to push promotional messages and notifications. Key capabilities that you can look to extend with a travel chatbot are:

- Hotel, Flights & Packages search
- Itinerary Planning guidance
- Conversational Booking Experience
- Pre & Post Booking Support Queries
- Promotional Campaigns & Lead Nurturing
- Key Notifications

67%

of customers used chatbots in last year

85%

of customer interaction will be handled by Chatbots by 2021