Chatbots for Travel

The Big Idea

Majority of travellers today plan their travel online. App domain is competitive and provides little to no differentiation. Travel chatbots, provide an experience like a travel agent.

Smart chatbots today can maintain context and easily answer & guide a user through their queries. A conversational flow also makes it easy to up-sell and cross-sell flights, tours or packages. Chatbots further help you provide 24x7 quality support to your clients. Automated bookings, cancellations or upgrades at speed will help improve customer satisfaction. You can also actively engage with your users with promotional campaigns and key notifications. Key capabilities that you can look to extend with a travel chatbot are:

- Hotel, Flights & Packages search
- Itinerary Planning guidance
- Conversational Booking Experience
- Pre & Post Booking Support Queries
- Promotional Campaigns & Lead Nurturing
- Key Notifications

67%

of customers used chatbots in last year

85%

of customer interaction will be handled by Chatbots by 2021

Features