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The Big Idea
Majority of travellers today plan their travel online. App domain is competitive and provides little to no differentiation. Travel chatbots, provide an experience like a travel agent.
Smart chatbots today can maintain context and easily answer & guide a user through their queries. A conversational flow also makes it easy to up-sell and cross-sell flights, tours or packages. Chatbots further help you provide 24x7 quality support to your clients. Automated bookings, cancellations or upgrades at speed will help improve customer satisfaction. You can also actively engage with your users with promotional campaigns and key notifications. Key capabilities that you can look to extend with a travel chatbot are:
- Hotel, Flights & Packages search
- Itinerary Planning guidance
- Conversational Booking Experience
- Pre & Post Booking Support Queries
- Promotional Campaigns & Lead Nurturing
- Key Notifications
- Itinerary Planning guidance
- Conversational Booking Experience
- Pre & Post Booking Support Queries
- Promotional Campaigns & Lead Nurturing
- Key Notifications
67%
of customers used chatbots in last year
85%
of customer interaction will be handled by Chatbots by 2021
Features
Natural Language Processing
Integration Hub
MultiMedia Content
Request User Data
Payments
Conversation Flow Builder
File Uploads
Benefits
B2B
Address Partner Queries
Partner Onboarding
Roll out Promotions for Partners
Conduct User Surveys
Send/receive Payments from Partners
B2C
Explore Destinations & Options
Curate Travel Plans
Pay for Packages
Contact Customer Support
Upload Travel Docs
Download Receipts
B2B
Address Partner Queries
Partner Onboarding
Roll out Promotions for Partners
Conduct User Surveys
Send/receive Payments from Partners
B2C
Explore Destinations & Options
Curate Travel Plans
Pay for Packages
Contact Customer Support
Upload Travel Docs
Download Receipts
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