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Language keys for multilingual bots

Aishwarya Sankhé
|
4
min read
Language keys for multilingual bots

Remember the days where we used to call customer support helplines but we’d have to wait 10 minutes to only select a language of our choice? Say goodbye to long waiting times, and hello to quick customer support, in the language of your choice! All done comfortably, when you customize language keys when designing your chatbot.

The need for multilingual chatbots

The world we live in is only getting smaller. Communities, countries, and cities are becoming more connected. And businesses are growing at a global scale. But how do you moderate each experience so that every customer from across the globe feels special? The answer- a multilingual chatbot.  

Let’s look at the facts:

So, if these are the facts, why is everyone so behind?

You need to figure out how to close the communication gap between you and your global customers. You have to understand what your customers want, how they’re asking for it so that you can take care of them.

Here are 5 more benefits of using a multilingual chatbot!

Current “solutions”  

Right now, a lot of businesses are connecting with their audiences using a machine-translated chatbot.  

Why? Because it’s fast and accessible through multiple APIs and cloud translation services.  

But does this need for speed come at a cost? In this case it does. Customers often feel that the multilingual bot comes off as robotic. And the translations end up being far from accurate. These APIs will translate each sentence verbatim instead of looking at the full picture. We’ve talked about how important it is for your chatbot to incorporate context. So, imagine how disastrous a non-contextual response would be for your global clients!  

The drawbacks of machine translations

As we’ve mentioned, the multilingual APIs will translate the sentence word-for-word instead of looking at the context. But we all know that that’s not how language works. When you define every word within a sentence, the pieces of the puzzle may not seem to fit. But when context is what glues them together.  

Translating every term in the sentence word-for-word will never truly capture the magic of what you’re trying to communicate. We need a chatbot that can understand this.

Another issue that also springs up often is the topic of dialect and slang. Each language varies depending on the country, and sometimes even the state!  

A machine translation chatbot will miss these small cultural nuances.

These bots need somebody with a human touch

So, how do you tackle these issues? It's simple. Get an Engati chatbot and sprinkle in the human touch by customizing the values of your language keys.  

The combination of working with a flexible chatbot platform, alongside a linguist who speaks and understands the local language and its variants will make your customer feel more comfortable when interacting with your chatbot. These linguists provide lexical resources which improves the NLU development for your chatbot.  

They will provide localization, so you can make your chatbot sound less like a tourist trying to fit in, and more like a resident. The more comfortable your customer, the more authentic the interactions.  

They’ll capture the intent of the words being used. Context, culture, and linguistic norms impact not only the words, but the intent behind those words. And what better tool to use, than a linguist?

The winning combination of a chatbot working in tandem with a linguist will capture the essence and deliver the magic straight to your customers.  

But none of this matters, without the right chatbot platform.  

The one platform to rule them all

You need a tool for your linguist to work in tandem with. A machine translation chatbot completely eliminates the human aspect. But what if you had a tool that has the speed of a machine translation bot, with the touch of a linguist? Introducing Engati’s multilingual solutions.  

How it works

When you set up a multilingual chatbot with Engati, you have the power of choice. With over 50+ languages to choose from, you can customize the bot as per you.

The Engati platform will generate the properties file and will provide you with the language kets. Your linguist can then customize the value for each language key we've generated for you.

So, go ahead! Let your linguist sprinkle in those local terms. You can have separate sets of synonyms and stop words, based on what the platform picks up. Your Engati chatbot will fire them when the context requires. All you have to do is save the properties file, and upload.  

And if you have clients in more than one region, there's no need to build different paths per region. You can just add the strings for languages you’re supporting. With the properties file, you can also tailor the chatbot’s messages for configurations like user feedback. And you can customize these to have different messages in every language. It’s that simple.

 

Ready to make the move into capturing and engaging with a global audience? Register with Engati get started.

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