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Train your bot instantaneously with DocuSense

Kinshuk Kar
|
4
min read
Train your bot instantaneously with DocuSense

Ever wished that you could just train your chatbot in an instant? What if we told you that we’ve made it possible for you to train your chatbot in just 8 seconds?

Thanks to our relentless focus towards our customers and dedication towards solving for their challenges and needs, we’ve made this happen. Our new DocuSense technology allows you to do away with manually uploading FAQs and just upload a document instead. With DocuSense assimilating 12 pages of information every 8 seconds, you can have your bot trained in no time.

What is DocuSense?

DocuSense is our new offering that allows you to just simply upload a document that has all the relevant information that the chatbot needs to look up and respond to the user. These could be policy documents, knowledgebase articles, technical documentation or anything that has relevant content and information for the user. That’s it. No fancy bells and whistles, just sheer dedication towards our goal of usable intelligence.

You can even upload multiple documents, categorize them to control the searching, and configure the manner in which the responses are sent out to the users. Also, they come packaged in our own native Document Viewer that will take you to the relevant section so that you get the information you need with the complete context.

DocuSense can be enabled for your bot by accessing the feature from the Cognitive Search option within Smart Response section.  

Why DocuSense?

We’ve worked with a number of customers who have used our NLP and ML capabilities via our Smart Response set of capabilities. Their main pain point has been the manual training of the FAQs in the system. Although, this has significant benefits in terms of tweaking the chatbot’s responsiveness and efficiency to suit your exact requirements, it does involve some work and monitoring on an on-going basis as well.  

We went back to the drawing board and put on our thinking hats to drill down on some common use-cases and figure out how we can make the experience as effortless and seamless as possible.  

With continuous research, proof-of-concepts, testing, and refinements, we came up with the a way to provide an alternative option to have an efficient, responsive chatbot with minimal effort. We came up with DocuSense.

Diving deeper

Now that you have a basic understanding of the feature, let’s take a closer look at some of the details around it –  

Document management

The Cognitive Search workflow is where you would upload the documents that you want to load and train the chatbot with. During the upload, you can provide the title that would be used in the Viewer. Once the document is uploaded, it hardly takes a few minutes for the bot to process and index the document, after which the chatbot is ready to respond with relevant results from the document.

The documents can also be categorized and you can use specific nodes to restrict the search to a particular category of documents.

If the document gets updated, you can use the workflow and select the edit option to re-upload the document.

You can also have an external link to the document that points to the live version of the document that can be accessed from the viewer.

Document Viewer

As highlighted before, the solution comes packaged with our Document Viewer, that allows the users to go through the complete document in context.

For each result, the relevant section of the result in the document will be highlighted. Also, the user would be navigated to the page where the matching section was found.  

It also has standard controls for navigating the document, scrolling and zooming options.

Engati DocuSense Document Viewer with Cognitive Search

Configurations

A number of configuration options are provided for you to customize the experience as well as the lookup behavior.  

Some things that can be customized are — number of matches that are shown to the user, prompt for showing the results, how the response is presented (which content elements are to be shown). This also includes Document Name and the link to open the Document Viewer.  

You can also select the color that would be used to highlight the match that was found in the document.  

Engati Cognitive Search Dashboard

What to look forward to?

This is just the beginning of a journey and we’re already busy with the next set of enhancements — Support for complex document structures and elements, adding support for other languages, and ongoing efforts to refine the Cognitive Search efficacy.

This leads to our efforts around Knowledge Management where the bot learns from various knowledge sources and intelligently determines which is the best and most relevant source for a user query, given the context.

We’d love to improve your DocuSense experience, so try it out and let us know what you liked and disliked about the feature.

Interested?

Reach out to us at contact@engati.com to get a glimpse of our bleeding edge technology and learn how it can help you for your use-case.  

To gain insights into what goes on behind the scenes with DocuSense, feel free to go through this article on cognitive search.

To know more about the feature and options that are provided, here is our Knowledgebase.

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