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Drive to Reimagine

Create Arabic chatbots without coding

Engati Team
Feb 27
2-3 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

With more than 300 million Arabic speakers in the world, you’d expect more chatbot platforms to support the language. Unfortunately, most platforms do not have what it takes to have an efficient NLP engine trained in Arabic. Don’t worry; Engati is here to take care of all your Arabic chatbot needs.

The worlds most spoken languages
The most spoken languages (Image source Statista)

RTL support

Most chatbot platforms don’t allow you to build a chatbot in Arabic simply because they can’t support it. They can't support RTL (Right-to-Left) languages like Arabic, Persian, Urdu, Farsi, Hebrew, etc.

But, don’t worry about it. At Engati, we always have our customers’ best interests at heart, and we’ve augmented our bots with the capability to support these languages that begin from the right and move towards the left. The script is rendered in such a way that your Engati chatbot dynamically aligns it in an RTL format.

Arabic chatbot in RTL format by Engati
RTL Arabic chatbot

Why Engati?

Good question. Here’s why you should build your Arabic chatbot on Engati:


No code

You don’t need to be a coding wizard to create an Arabic chatbot on the Engati platform. Our simple drag and drop UI lets you build an intelligent Arabic chatbot in no time.

No code visual chatbot flow builder
No code chatbot flow builder

Build once, deploy on 14 platforms

We know how much you value your time, so we don’t make you build a separate bot for every channel you want to deploy it on.  

Just build your bot once on Engati, and you can deploy it on 14 different platforms, including; Facebook Messenger, Kik, WhatsApp, Slack, Skype, Skype for Business, WeChat, Twitter, Telegram, Line, Viber, MS Teams, your website, and your mobile app.

Platforms to Deploy Engati's Arabic Chatbot
Deploy your Arabic chatbot over 14 touchpoints

Single path for multiple languages You don’t need to build a different path for each of the languages supported. On Engati, you can create a single flow and add strings for all the languages that your bot supports.


Autodetect & language switch

You can ask a user to pick the language in which they’d like to converse with your Arabic bot. Still, even if they don’t, your intelligent Engati bot can automatically detect queries in any of the supported languages and switch to that language.


Proprietary NLP

Our proprietary e.Sense NLP engine helps your bot understand and answer your users’ queries with great accuracy.

Despite the complex computations that happen for determining each response, we’ve made it extremely easy to build and train chatbots on Engati.


Trusted worldwide

Our powerful NLP engine, multilingual capabilities, and best-in-class support have made us a favorite across the world.

With 35,000 bots built across 186 countries in 54 different languages, everyone is talking about us. Capterra, CMS Wire, Inc.com, CIO Korea, and many others consider us the best in the business.

Here’s what they’re saying about us.

Who else uses an Engati chatbot in Arabic?

You’re in good company. Some of the best organizations in the world use Engati chatbots. Herman Miller, PwC, and IKEA all love our platform. Here are a few of the organizations that use Engati chatbots in Arabic:


DP World

DP World Arabic chatbot

Dubai Ports World (DPWorld) employs an Engati chatbot built to work over WhatsApp, web and will be eventually integrated with VoIP solution. It supports multiple languages (including Arabic) and was created to help truckers, haulers, and consignees to receive updates on their containers, yard locations as well as expected wait times and notification of delays.


Global Village

Global Village multilingual chatbot supports Arabic conversations

Global Village, Dubai combines cultures of 90+ countries and is supposed to be the world’s largest tourism, leisure, shopping, and entertainment center. Their multilingual Engati chatbot supports conversations in Arabic and assists visitors with loyalty card bookings, parking, venue details, among other services.


Dubai Asset Management

Dubai Asset Management has a Arabic chatbot on WhatsApp

Focused on long-term value creation through the development, acquisition, and management of a diverse portfolio of residential real estate assets for rent, Dubai Asset Management is the residential asset management company of Dubai Holding. They use their Engati WhatsApp chatbot to help their clients explore communities and rent properties in Arabic, the language they prefer.



iMile deploys an Engati Chatbot

Aiming to become the leading cross-border e-commerce technology logistics company in the Middle East, iMile deployed an Engati chatbot that engages customers in Arabic and English. Their virtual assistant, Edward, helps customers schedule, track and cancel orders. It even helps with sales inquiries and helps them place complaints in case the seller is not responding.

It is essential for a business operating in Arabic to apply AI techniques to their original documents rather than machine translations of these documents.
- Towards Data Science report on Arabic Chatbots.

Build your intelligent Arabic chatbot

It’s time for you to get started. Augment your business with the power of an Engati chatbot and engage your clients in Arabic at scale.

Start conversing with your clients in the language they prefer; build your Arabic chatbot today.


Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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