Drive to Reimagine

Engati supports RTL (Right-to-Left) chatbots on its platform

Engati Team
.
Jul 18
.
2-3 mins

Table of contents

Automate your business at $5/day with Engati

REQUEST A DEMO
RTL chatbot platform

An immigrant shop-owner in the U.S. couldn’t control his happiness when an American citizen visited his shop and spoke to him in his native language. He said that it felt like “his native country came all this way to say hi!” An incident as small is this was enough to create a meaningful connection between the shop-owner and the customer.

There are roughly 6,500 spoken languages in the world but nothing brings a sense of comfort and belonging like connecting with someone who speaks your native language. That’s exactly why Engati is enabling businesses to give a personalised experience to their customers with a multilingual chatbot. The RTL support is one such initiative, allowing your bot to reply to messages in RTL languages.

What is RTL?

RTL means Right-to-Left; is a chatbot platform that enables a bot to align the user-input automatically from Right-to-Left, as opposed to the conventional Left-to-Right used in English. This is an exclusive feature for Middle-Eastern languages like Arabic, Persian, Urdu, Hebrew, etc, which begin from the right and move towards the left. The script is rendered in such a way that the bot dynamically aligns it as RTL.

Engati now provides support for right-to-left langua
Support for RTL language

1

Why have we introduced support for RTL languages?

Engati is always on the lookout for bringing ease to customers and believes that language must never be a barrier between a provider and a user. The ability to communicate in your customers’ language is one of the most powerful chatbot features there is. Engati has a cutting edge NLP engine. It understands incoming questions and text, making the platform user-friendly and customer-centric.

We have designed and incorporated RTL exclusively for the countries in the Middle-East. Like Dubai, Qatar, Israel, and more. This feature will enable smooth, uninterrupted one-to-one interactions between businesses and customers.

2

How will customers benefit from RTL support?

If users type in a query starting with an RTL language and continue in the same way or switch to English later, they will be able to find answers in their native language.

In this case, the alignment will be based on the first input’s language by the user.

3

Do you need this for your business?

If you have a business that is flourishing in the Middle-East, this is the perfect solution for you! Get in touch with us at Engati to explore about this feature and what we are up to with our future plans. We will also incorporate an additional feature where the user can choose a preferred language in the beginning itself.

Take the first step towards connecting with customers without any barriers of communication.

Register with Engati to build a multilingual AI chatbot now.

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Close Icon
Request a Demo!
Get started on Engati with the help of a personalised demo.
Thanks for the information.
We will be shortly getting in touch with you.
Please enter a valid email address.
For any other query reach out to us on contact@engati.com
Close Icon
Congratulations! Your demo is recorded.

Select an option on how Engati can help you.

I am looking for a conversational AI engagement solution for the web and other channels.

I would like for a conversational AI engagement solution for WhatsApp as the primary channel

I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business

I am looking to partner with Engati to build conversational AI solutions for other businesses

continue
Finish
Close Icon
You're a step away from building your Al chatbot

How many customers do you expect to engage in a month?

Less Than 2000

2000-5000

More than 5000

Finish
Close Icon
Thanks for the information.

We will be shortly getting in touch with you.

Close Icon

Contact Us

Please fill in your details and we will contact you shortly.

Thanks for the information.
We will be shortly getting in touch with you.
Oops! Looks like there is a problem.
Never mind, drop us a mail at contact@engati.com

<script type="application/ld+json">
{
 "@context": "https://schema.org",
 "@type": "FAQPage",
 "mainEntity": {
   "@type": "Question",
   "name": "What is RTL?",
   "acceptedAnswer": {
     "@type": "Answer",
     "text": "RTL means Right-to-Left; it’s a feature that enables a bot to align the user-input automatically from Right-to-Left, as opposed to the conventional Left-to-Right used in English. This is an exclusive feature for Middle-Eastern languages like Arabic, Persian, Urdu, Hebrew, etc, which begin from the right and move towards the left. The script is rendered in such a way that the bot dynamically aligns it as RTL."
   }
 }
}
</script>