Mic Drop 8: Voice conversations with Engati
Welcome to the very first Mic Drop of 2019! The Engati team has already devised the roadmap for the new year to launch new features on the platform. The first one that we have introduced is the Voice Conversations feature with Engati.
Introducing the Voice Conversations feature
It is the feature that allows a customer to talk to the bot and carry out the required instruction or request, in addition to sharing text messages. It enables users to carry out tasks by simply speaking with the bot and have a hands-free conversation for assistance.
Why and how will it help your business?
The commanding rise in artificial intelligence has given way to voice recognition and personal assistants, such as Alexa, Siri, Google Home, etc. It has enhanced the conversations between a human and a machine. Further advancements will help the machine understand human disposition as well and respond accordingly. Probably, better than how humans interact among themselves. Moreover, the technology comes as a great help to the visually impaired and people with disabilities.Therefore, Engati has introduced the Voice Conversations feature on its platform for an easy going to-and-fro conversation between businesses and their customers. In fact, many of our clients have been looking forward to integrating and using it for better customer experience. So, we are sure that this feature will help bring in more efficiency and swiftness.
In how many ways can you use it?
The feature is exclusively available for a website chatbot. The admin will be able to set the frequency of the conversation between the customer and the bot. Currently, the Voice Conversation is available in 2 modes. Continuous mode is when the admin enables the continuous mode, the chatbot will have a non-stop, continuous conversation with the customer, just like in the case of an IVR. Non-continuous mode - the customer has to manually click on the voice input icon to have a conversation after every interaction with the chatbot.
Where can you find it on the platform?
In the chatbot backend, the admin must go to Channels > Website Chatbot > Advanced and check the Enable Voice Conversation option. There is an option to opt for the continuous conversation right below it.
Further, there are 3 voice response languages - English US, English UK and English Australia and a Voice Response Gender to choose.
What's next in the line?
The aim is to attain 100% accuracy by giving more training to the chatbot. While the customer will find it much easier to interact with the bot, we want the conversation to become as seamless as possible. We are working on adding Live Chat for answering your customer's complex queries.
What about the pricing?
This feature is available on our Enterprise plan. Further, customizations are also available if a business would want us to include the custom training of keywords as per the use case.Go ahead and give this feature a try. If you’d like to know more, please feel free to get in touch with us.
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