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Mic Drop 3: Release updates & new features

Engati Team
min read
Mic Drop 3: Release updates & new features
We are excited to bring to you the latest release features on Engati over the last two weeks. Our developers have been busy adding new and necessary features that are pushing the boundaries of what chatbots can do. So, have a look at what we did with Mic Drop 2.

Here’s what's new and exciting on our platform

Mobile SDKs

We are providing Mobile SDKs for iOS and Android so chatbots built on Engati can be deployed within your mobile app seamlessly. The SDKs are available as part of the Business Plan and higher. Please contact us at contact@engati.com to obtain access to the SDKs.

Delete a Bot

You asked for it and we made it happen. Unused bots associated with an account can be deleted from within the bot’s Settings page.  

Bot’s Settings page | Engati

File Upload

Add the File Upload node within a path to accept files from the bot user. The bot administrator has to set up a backend API to process uploaded files. This feature is currently available for website bots, with a size limit of 5MB per file. The accepted file formats are .pdf, .doc, .docx, .jpg, .png, and .zip.

The File Upload node is available only as part of the Enterprise plan.

Upload file feature with engati platform

Salesforce Integration

We have our own Integration Hub now. We can integrate with most third-party platforms with public APIs and we are starting off with Salesforce, with a focus on Lead Generation, Customer Service, and Inquiry Function APIs. The bot administrator will see an additional menu option called "Integrations", where the configuration with Salesforce can be established. After successful configuration, admin can use the Salesforce node to add it to paths as needed. Currently, the following APIs are available for use to add:

  • Account
  • Lead
  • Opportunity
  • Case

Salesforce Integration is available with the Business Plan and higher.

Salesforce Integration with engati

Same Feature Release, New Functionality!

Expanded JSON API for POST, PUT, and more

Our JSON API node has been expanded in its capability to support custom backend integrations in JSON, as well as allow functionality for the following: POST, PUT, DELETE, PATCH and HEAD. You can use GET calls to populate the Send Message, Send Message with Options, and Send Carousel nodes but with the release of new Advanced settings, it’s possible to specify any JSON format to make calls to, opening a whole new way for the chatbot to integrate with a backend.

The advanced JSON API functionalities are available as part of the Professional Plan and higher.

Integrate chatbot with JSON format

Stay tuned for more updates as we continue to release cool and useful new features. We appreciate your valuable feedback and suggestions as we improve Engati. There are a lot more updates and feature releases. In fact, you can read about them all in our blog. The link to the next release feature is here-

Read more updates from Engati. PS: Don't forget to check out Engati's latest offering - Live Chat.

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About Engati

Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

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