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Drive to Reimagine

Mic Drop 5.1: More release features

Engati Team
.
Sep 3
.
2-3 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Sometimes, we are too fast in rolling out updates and features.

Here comes another Mic Drop.

We are so delighted to bring you the newest features and enhancements on Engati chatbot platform.

Engati chatbot features release update
Our new releases

Shiny New Features

1

Broadcast

With Broadcast, you can send a proactive message to your users and start a conversation without any action required from the user. You can broadcast messages either immediately or at a scheduled time in the future, according to a pre-defined Date and Time. You can also save them as as drafts before publishing, and you can reschedule them or save as new draft.

Chatbot broadcast messages
Broadcasts from chatbots

2

Time Delay

The purpose of Time Delay is to create a better conversational experience for the end user by introducing a small and customisable delay between each message. In between each message, the typing indicator will appear. Now, your chatbot interactions will be more human-like.

Engati's time delay for chatbot messages
Programming a slight delay on your bot messages makes it feel natural

3

Intent Suggestion

Our FAQ Smart-Match or FAQ Word-Sense algorithm changes the way your bot responds to queries. Now, our NLP engine has more sense of a word is used in a sentence, when the word has multiple meanings.

Stay tuned for more updates as we continue to add cool and useful new features. We appreciate your valuable feedback and suggestions as we improve Engati. We believe in keeping the system transparent and flexible.

As always we are here for you and pride ourselves to be responsive to your inquiries and support needs. Please feel free to reach out to support@engati.com for further questions.

You can try all our new features by building your own business bot. It will only take you 10 minutes and you don't require any programming knowledge. Our in-house experts will help you with it all.

PS: Check out our latest offering - Live Chat!

Build your free bot today!

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Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading

Mic Drop 5.1: More release features

Engati Team
|
2
min read

Sometimes, we are too fast in rolling out updates and features.

Here comes another Mic Drop.

We are so delighted to bring you the newest features and enhancements on Engati chatbot platform.

Engati chatbot features release update
Our new releases

Shiny New Features

1

Broadcast

With Broadcast, you can send a proactive message to your users and start a conversation without any action required from the user. You can broadcast messages either immediately or at a scheduled time in the future, according to a pre-defined Date and Time. You can also save them as as drafts before publishing, and you can reschedule them or save as new draft.

Chatbot broadcast messages
Broadcasts from chatbots

2

Time Delay

The purpose of Time Delay is to create a better conversational experience for the end user by introducing a small and customisable delay between each message. In between each message, the typing indicator will appear. Now, your chatbot interactions will be more human-like.

Engati's time delay for chatbot messages
Programming a slight delay on your bot messages makes it feel natural

3

Intent Suggestion

Our FAQ Smart-Match or FAQ Word-Sense algorithm changes the way your bot responds to queries. Now, our NLP engine has more sense of a word is used in a sentence, when the word has multiple meanings.

Stay tuned for more updates as we continue to add cool and useful new features. We appreciate your valuable feedback and suggestions as we improve Engati. We believe in keeping the system transparent and flexible.

As always we are here for you and pride ourselves to be responsive to your inquiries and support needs. Please feel free to reach out to support@engati.com for further questions.

You can try all our new features by building your own business bot. It will only take you 10 minutes and you don't require any programming knowledge. Our in-house experts will help you with it all.

PS: Check out our latest offering - Live Chat!

Build your free bot today!

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Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

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