<!-- JSON-LD markup generated by Google Structured Data Markup Helper. --><script type="application/ld+json">[ { "@context" : "http://schema.org", "@type" : "Article", "name" : "Facebook Messenger Chatbot", "articleSection" : "What is a Facebook Messenger chatbot?", "articleBody" : "A <A href=\"https://www.engati.com/blog/facebook-messenger-chatbot-for-businesses\" target=\"_blank\">Facebook messenger bot</A> is a chatbot that is deployed on Facebook and can converse with the people who use the said platform.", "url" : "https://www.engati.com/glossary/facebook-messenger-chatbot", "publisher" : { "@type" : "Organization", "name" : "Engati" }}, { "@context" : "http://schema.org", "@type" : "Article", "name" : "Facebook Messenger Chatbot", "articleSection" : "How much does a Facebook bot cost?", "articleBody" : "The cost of the Facebook <A href=\"https://www.engati.com/chatbot\" target=\"_blank\">chatbot</A> depends upon the software provider and the number of interactions. You can try it for free with <A href=\"https://www.engati.com/chatbot\" target=\"_blank\">Engati</A> and then choose the plan according to your preferences.", "url" : "https://www.engati.com/glossary/facebook-messenger-chatbot", "publisher" : { "@type" : "Organization", "name" : "Engati" }}, { "@context" : "http://schema.org", "@type" : "Article", "name" : "Facebook Messenger Chatbot", "articleSection" : "What Tools to use for building Facebook Messenger bots?", "articleBody" : "To <A href=\"https://www.engati.com/blog/how-to-make-a-facebook-messenger-chatbot-in-10-minutes\" target=\"_blank\">build a Facebook Messenger chatbot</A> one can use Engati. Engati is a software providing service that helps deploy a bot over Facebook and other channels.", "url" : "https://www.engati.com/glossary/facebook-messenger-chatbot", "publisher" : { "@type" : "Organization", "name" : "Engati" }} ]</script>
Facebook’s messenger service’s integration with chatbots helps businesses provide customer service over their channel. This helps them resolve customer queries with the help of a bot on their platform.
A chatbot is a piece of Artificial Intelligence-powered messaging software that can be used to generate automated conversions through their website and social channels. They are programmed in such a way that they can understand questions, provide answers, and execute tasks. From a customer’s perspective, they provide quicker solutions, are easy to approach, and create a hassle-free user experience by simply typing a message or selecting one from the given options.
Facebook Messenger is an app that is integrated with Facebook and allows users to chat, connect, share images, videos, files, and interact via group and private messages with other users.
It has been decades since chatbots have been around in some form or the other, and currently, they exist on a number of webpages, in apps, and on social media including Facebook messenger. A Facebook messenger bot is a chatbot that is deployed on Facebook and can converse with the people who use the said platform.
One can deploy a chatbot on the Facebook messenger with the help of Engati - which is the best free platform for chatbots and live chat using the following steps:
Out of the many advantages of using a Facebook Messenger bot for business, the two main advantages are -
Firstly, there are fewer barriers to entry for both the business and the target audience. Facebook Messenger is the third most-used app in the world, used by 68 percent of app users. A recent Nielsen survey even found that people think messaging is the second-best way to talk to a business. Also, another statistic states that Facebook users exchange 2 billion messages with businesses over Messenger every month.
The second major advantage is that the field is still wide open as Facebook has 6 million advertisers but there are only 300,000 chatbots. That’s a lot less competition.
The other advantages are -
The cost of the Facebook chatbot depends upon the software provider and the number of interactions. You can try it for free with Engati and then choose the plan according to your preferences.
As per the 2018 F8 conference, Facebook has 300,000 active Messenger bots. That’s three times as many as the year prior.
Chatbots can help businesses tackle common customer service questions, like delivery tracking, appointment booking, and answering FAQ’s.
Some use cases of chatbots are as follows:
To build a Facebook Messenger chatbot one can use Engati. Engati is a software providing service that helps deploy a bot over Facebook and other channels.
Some of the tips that you should follow to get the best of your Messenger bot are -
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