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chatbot for ecommerce

Chatbots for Ecommerce & Retail 

Learn how to build chatbots for Ecommerce & Retail use cases

chatbot for ecommerce
The Big Idea
By 2023, over 70% of all chatbots accessed will be retail-based. And, annual ecommerce chatbot transactions will reach $112 billion. Digital assistants are helping brands and organizations garner leads and increase conversions. 
Smart chatbots help with shopping and post-sales support. Beyond the customer engagement, they are helping in vendor management as well. Reactive commerce is insufficient to succeed. Ecommerce chatbots also help tap the market when the lead is hot and to convert cold ones with effective communication. Key capabilities include: 
- Lead Generation & Nurturing
- Product Search Guidance 
- Order Tracking Support 
- Conversational Commerce
$112 billion
Projected value of chatbot eCommerce transactions by 2023
of people prefer to use chatbots when shopping online
Natural Language Processing 
Bot Commerce & Cart Management 
campaign and broadcast
Campaign Management
Integration Hub 
multi channel
Omni Channel 
Business to Consumer
Customer Onboarding
Product Search
Order Tracking & Status Inquiries
Help and Support
Special Promotion Campaigns 
Live Chat Assistance
Business to Employee
Easy Tracking of Tasks List
Automated notification for new Customers
Lead Management
Account Renewals
Automated Assignment of Leads