The chatbot provides the user options place their order , select delivery date and order size. The users can also track their shipment by sharing required credientials.
E-Commerce / Shopping
Winner - Best Artificial Intelligence Driven Technology Solution
Logistics chatbot template can collect order & customer data from the user. Integrate it with your tracking systems to fetch order tracking, order status, shipping address changes & more
Send updates for delivery and dispatch updates, order confirmation and cancellation notifications over WhatsApp and SMS
Book truck load online. SMBs can update the truck and load requirements and connect with trucks, trailers matching load requirements or find freight/transporters anywhere in the world
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How DR Couriers improves logistics support with Engati
Customers were reaching out across several channels like phone calls, WhatsApp, email etc., which made it difficult for agents to hop across channels and manage all the conversations.
Engati’s live chat enabled DR Courier to onboard agents quickly and respond to queries with context.With Engati’s omnichannel capabilities in OneView inbox helps DR Couriers to deploy the solution across channels and made it possible for agents and the bot to respond with context from previous conversations.
reduction in wait time
users preferred WhatsApp over other channels
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