Logistics chatbot template

The chatbot provides the user options place their order , select delivery date and order size. The users can also track their shipment by sharing required credientials.

Template Details

Made by

Team Engati


E-Commerce / Shopping

Winner - Best Artificial Intelligence Driven Technology Solution

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Why Engati is the preferred choice for global logistics companies?

Automate order tracking queries

Logistics chatbot template can collect order & customer data from the user. Integrate it with your tracking systems to fetch order tracking, order status, shipping address changes & more

Send shipment notifications and updates

Send updates for delivery and dispatch updates, order confirmation and cancellation notifications over WhatsApp and SMS

Generate leads for truck and load

Book truck load online. SMBs can update the truck and load requirements and connect with trucks, trailers matching load requirements or find freight/transporters anywhere in the world

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The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

How DR Couriers improves logistics support with Engati


Customers were reaching out across several channels like phone calls, WhatsApp, email etc., which made it difficult for agents to hop across channels and manage all the conversations.


Engati’s live chat enabled DR Courier to onboard agents quickly and respond to queries with context.With Engati’s omnichannel capabilities in OneView inbox helps DR Couriers to deploy the solution across channels and made it possible for agents and the bot to respond with context from previous conversations.

How DR Couriers improves logistics support with Engati


reduction in wait time


users preferred WhatsApp over other channels

Try us, you’re in good company

Anum Ishtiaq

Customer Service Supervisor, iMile

Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels

Pramod Prakash

Co-founder & CEO - Instalogist

Engati offered a seamless way of integrating with multiple custom APIs, provided good support & customized the solution for our requirements before we even started paying.

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