Logistics chatbot template

The chatbot provides the user options place their order , select delivery date and order size. The users can also track their shipment by sharing required credientials.

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Winner - Best Artificial Intelligence Driven Technology Solution

CODiE Winner Logo

Why Engati is the preferred choice for global logistics companies?

Automate order tracking queries

Logistics chatbot template can collect order & customer data from the user. Integrate it with your tracking systems to fetch order tracking, order status, shipping address changes & more

Send shipment notifications and updates

Send updates for delivery and dispatch updates, order confirmation and cancellation notifications over WhatsApp and SMS

Generate leads for truck and load

Book truck load online. SMBs can update the truck and load requirements and connect with trucks, trailers matching load requirements or find freight/transporters anywhere in the world

Schedule a demo

The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

How DR Couriers improves logistics support with Engati

Challenge

Customers were reaching out across several channels like phone calls, WhatsApp, email etc., which made it difficult for agents to hop across channels and manage all the conversations.

Solution

Engati’s live chat enabled DR Courier to onboard agents quickly and respond to queries with context.With Engati’s omnichannel capabilities in OneView inbox helps DR Couriers to deploy the solution across channels and made it possible for agents and the bot to respond with context from previous conversations.

How DR Couriers improves logistics support with Engati

80%

reduction in wait time

36%

users preferred WhatsApp over other channels

Try us, you’re in good company

Anum Ishtiaq

Customer Service Supervisor, iMile

Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels

Pramod Prakash

Co-founder & CEO - Instalogist

Engati offered a seamless way of integrating with multiple custom APIs, provided good support & customized the solution for our requirements before we even started paying.

Free your mind

View our blogs
Close Icon
Request a Demo!
Get started on Engati with the help of a personalised demo.
Thanks for the information.
We will be shortly getting in touch with you.
Please enter a valid email address.
For any other query reach out to us on contact@engati.com
Close Icon
Congratulations! Your demo is recorded.

Select an option on how Engati can help you.

I am looking for a conversational AI engagement solution for the web and other channels.

I would like for a conversational AI engagement solution for WhatsApp as the primary channel

I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business

I am looking to partner with Engati to build conversational AI solutions for other businesses

continue
Finish
Close Icon
You're a step away from building your Al chatbot

How many customers do you expect to engage in a month?

Less Than 2000

2000-5000

More than 5000

Finish
Close Icon
Thanks for the information.

We will be shortly getting in touch with you.