The chatbot provides the user options place their order , select delivery date and order size. The users can also track their shipment by sharing required credientials.
Template Details
Made by
Team Engati
Category
E-Commerce / Shopping
Winner - Best Artificial Intelligence Driven Technology Solution
Logistics chatbot template can collect order & customer data from the user. Integrate it with your tracking systems to fetch order tracking, order status, shipping address changes & more
Send updates for delivery and dispatch updates, order confirmation and cancellation notifications over WhatsApp and SMS
Book truck load online. SMBs can update the truck and load requirements and connect with trucks, trailers matching load requirements or find freight/transporters anywhere in the world
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How DR Couriers improves logistics support with Engati
Challenge
Customers were reaching out across several channels like phone calls, WhatsApp, email etc., which made it difficult for agents to hop across channels and manage all the conversations.
Solution
Engati’s live chat enabled DR Courier to onboard agents quickly and respond to queries with context.With Engati’s omnichannel capabilities in OneView inbox helps DR Couriers to deploy the solution across channels and made it possible for agents and the bot to respond with context from previous conversations.
80%
reduction in wait time
36%
users preferred WhatsApp over other channels
Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels
Engati offered a seamless way of integrating with multiple custom APIs, provided good support & customized the solution for our requirements before we even started paying.
Select an option on how Engati can help you.
I am looking for a conversational AI engagement solution for the web and other channels.
I would like for a conversational AI engagement solution for WhatsApp as the primary channel
I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business
I am looking to partner with Engati to build conversational AI solutions for other businesses
How many customers do you expect to engage in a month?
We will be shortly getting in touch with you.
