Logistics chatbot template
The chatbot provides the user options place their order , select delivery date and order size. The users can also track their shipment by sharing required credientials.
Template Details
Made by
Team Engati
Category
E-Commerce / Shopping
Winner - Best Artificial Intelligence Driven Technology Solution
Trusted by
Why Engati is the preferred choice for global logistics companies?
Automate order tracking queries
Logistics chatbot template can collect order & customer data from the user. Integrate it with your tracking systems to fetch order tracking, order status, shipping address changes & more
Send shipment notifications and updates
Send updates for delivery and dispatch updates, order confirmation and cancellation notifications over WhatsApp and SMS
Generate leads for truck and load
Book truck load online. SMBs can update the truck and load requirements and connect with trucks, trailers matching load requirements or find freight/transporters anywhere in the world
The Engati Advantage
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
Case Study
How DR Couriers improves logistics support with Engati
Challenge
Customers were reaching out across several channels like phone calls, WhatsApp, email etc., which made it difficult for agents to hop across channels and manage all the conversations.
Solution
Engati’s live chat enabled DR Courier to onboard agents quickly and respond to queries with context.With Engati’s omnichannel capabilities in OneView inbox helps DR Couriers to deploy the solution across channels and made it possible for agents and the bot to respond with context from previous conversations.
80%
reduction in wait time
36%
users preferred WhatsApp over other channels
Try us, you’re in good company
Anum Ishtiaq
Customer Service Supervisor, iMile
Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels
Pramod Prakash
Co-founder & CEO - Instalogist
Engati offered a seamless way of integrating with multiple custom APIs, provided good support & customized the solution for our requirements before we even started paying.
