chatbot for ecommerce

E-Commerce & Retail - Customer experience

Engati helped one of the largest Indonesian e-commerce company to provide an extensive conversational shopping experience with an ecommerce chatbot.

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chatbot for ecommerce
The Solution - Facebook Chatbot for Ecommerce

The Solution - Facebook Chatbot for Ecommerce

The company is one of the largest e-Commerce platforms in Indonesia with traffic of more than 32Mn/month.
This company wanted to create a conversational commerce experience for their users. A Facebook chatbot was created to handle pre-sales, sales, and post-sales cycles. Extensive integrations were included to provide a seamless shopping experience. The key objectives targeted were: 
  • - Personalized Conversation Commerce
  • - Increased Social & Mobile Engagement 
  • - 24x7x365 availability for post Sales Support 
  • - Multi-lingual support 
vertical
Vertical
E-Commerce
region
Region
Southeast Asia
use case
Use case
Conversational Commerce
live since
Live since
 August 2017

Chatbot features used

NLP
Advanced NLP
integration
Integration Hub
payment
Payment Systems
multilingual bot
Multiple Languages
live chat integration
Live Chat
multi channel
Omni Channel 

Numbers

152,165
Total Interactions
37.5+
Interactions per User
25+
Microservices Integrations

Chatbot screenshots

chatbot for ecommerce
chatbot for ecommerce
chatbot for ecommerce