The company is one of the largest e-Commerce platforms in Indonesia with traffic of more than 32Mn/month.
This company wanted to create a conversational commerce experience for their users. A Facebook chatbot was created to handle pre-sales, sales, and post-sales cycles. Extensive integrations were included to provide a seamless shopping experience. The key objectives targeted were:
- Personalized Conversation Commerce
- Increased Social & Mobile Engagement
- 24x7x365 availability for post Sales Support
- Multi-lingual support
Chatbot features used
Interactions per User
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