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A chatbot is a service, powered by machine learning algorithms and sometimes artificial intelligence, that you interact with via a chat interface. Chatbots are useful for a growing number of use cases. In any case, you shouldn't put resources into one on the off chance that won't work for you irrespective how easy it is to use a chatbot platform but what customer service benefits can you expect from a chatbot? Name it and Engati provides it all:
Customer service benefits of an Engati chatbot
Setting up your account
Signup for your new account. The simple interface allows you to quickly set up your account or simply sign-in using your credentials.
The different modules included in Engati
As soon as you are logged in to your account, you will see a navigation menu on the left side of your browser window. The dashboard is the first module displayed on the menu. It gives administrators an overview of important site information. It also displays the result of your website to read in a statistical format at once. One can read through the detailed conversational statistics here. Graphical view of new and active users, monthly, daily and weekly active users and the total number of conversations happened till date can be seen on the dashboard.
Different Channels are presented to you through Channel Modules and can be administered by you. It is the platform with which you want to integrate your chatbot with. You can select the channel for your chatbot for the relevant platform – Facebook Messenger, Slack, Skype, Kik, Viber, Telegram and Line and follow the setup guide to configure.
3. Build: Creating and training your bot on the Engati chatbot platform with the most relevant answer is the key to efficient customer communication. You can build your chatbot and then train your chatbot in this module with the most frequently asked questions(questions (FAQs).
In Build>Settings, you can set up your bot by setting your bot name (the name by which your bot will be displayed to the users) , the URL details (to link the bot to your website), welcome and greeting messages.
In Build>FAQs, you can train your bot to answer in a more accurate way by entering the multiple question variations for an answer. You can even upload and download the list of the frequently asked questions in CSV format for faster setup.
Users play as the hero of your story. It is very necessary to get to know which users are interacting with your bot and on which platform, to help your business grow. You can view your user details on who communicated with your bot. By navigating through users, you can get a complete profile of your chat bot user. The profile includes the:
Chatbots are gaining in popularity for its is gaining its importance for user engagement. By navigating through Engage, this module will help you find out the analyzed interactions and engagement between your bot and user. By viewing the most frequently used messages and average conversations per user in this module, it will help you enhance your conversational flow with the outputs of your examined data.
It will help you view details how retained are your chat bot’s users. Cohort analysis is a tool to measure user engagement over time. Cohort resembles to one group with same features. It will allow you to see patterns clearly across the life-cycle of a user. Cohort analysis spot changes in cohorts over time and measure usage. Thus, the information generated by this analysis helps improve customer acquisition and retention activities.
You can generate plugins and links to distribute your bot to your users. You can develop links to promote your bot and can then distribute this link to get people know about your bot. Other than this, you can also promote your bot through plugins by -
Adding a “Send Message” button on your Facebook page to promote your chatbot. Drive additional traffic to the bot from your website by placing Send to Messenger and Checkbox plugins on your website, which enables your page visitors to connect with your chatbot in one click.
A Messenger Code can be scanned by camera in Facebook and Messenger mobile app to instantly lead a user to your bot. This is easy with a robust chatbot platform.
Gives you detailed description of conversation between user and the chatbot developed. You can see the question that the user asks, the response that the bot gives and if the response given isn’t accurate or if it isn’t answered by the bot, you can simply select the “Train” button on the list and train your bot for that specific question or rectify the answer by providing another response.You even receive the date and time on which the customer asked the question. The confidence score column helps you in finding how close your response was to the user’s question. Therefore, FAQ analytics is a conversational analytics tool that helps chatbot makers to improve human-to-bot communication. Moreover, even to identify bottlenecks and increase engagement.
Engati is one such chatbot platform that lets you build your AI chatbot without any prior programming knowledge. It is easy to use and customise and can collect customer information to increase lead generation. Therefore, it's great for your business!
If you'd like to know more, please schedule a demo. It's free!