Future of CX

The push for B2B Customer Experience

Anna Noakes Schulze
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Anna Noakes Schulze

Anna Noakes Schulze is the Senior Partner for Customer Experience at Ecodynamics, a platform economy and digital business consultancy based in Cologne.

She was the founder of digital experience consultancy, SunflowerUX and previously held senior user experience roles in London digital agencies.

She believes that while customer experience is a powerful and proven business driver, it’s much more than that- it’s becoming the definitive competitive advantage of our time.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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