Future of CX

The 3 components of CX

Mark Michelson

May 3

1-2 mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Mark Michelson

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Mark Michelson is the CEO and producer of CX talks.

CX Talks produces online and local in-person events to connect and educate the customer experience community.

His mission is to help people understand each other by creating meaningful and memorable customer experiences. With a background in market research, he founded Threads Qualitative Research.

A consultancy that weaves insights from qualitative and quantitative research to design and improve customer experiences.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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ABOUT ENGATI

We, at Engati, believe that the way you deliver customer experiences can make or break your brand.
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Our mission is to help you deliver unforgettable experiences to build deep, lasting connections with our Chatbot and Live Chat platform.