>

Engati Team

CEO, Abtechs

CONVERSATOINAL AUTOMATION

What are chatbots: An INCOMPLETE guide.

Mar 15

.

6 min read

Editor’s Picks

Future of Business

4 E-Commerce companies crushing it with conversational selling

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Anthony T
.
Mar 10
.
5 min read

Future of Business

4 E-Commerce companies crushing it with conversational selling

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Anthony T
.
Mar 10
.
5 min read

Future of Business

4 E-Commerce companies crushing it with conversational selling

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Anthony T
.
Mar 10
.
5 min read

Future of Business

4 E-Commerce companies crushing it with conversational selling

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Anthony T
.
Mar 10
.
5 min read

Recent Posts

Total 50 articles posted in category  - Drive to Reimagine
No items found.

Revolutionizing engagement and retention across industries

Filter by
Author
Category
No items found.
No items found.
Chatbot Theory - A Topic for Future Education

Chatbot Theory - A Topic for Future Education

Education will move from traditional teaching to that of self-structured learning, but that’s not all. New core subjects for study will inevitably emerge, perhaps such as that of ‘Chatbot Theory’.

Tony Boobier
|
3
min read
Why is customer appreciation so important?

Why is customer appreciation so important?

Customer appreciation is a step often neglected when developing a customer experience strategy. Here's a guide on how to develop loyalty through appreciation.

Aishwarya Sankhé
|
min read
7 most-effective customer service KPIs that you need to measure

7 most-effective customer service KPIs that you need to measure

From your CSAT score to your SLAs, here are seven customer service KPIs that you cannot afford to miss measuring your support team against. Learn all about them here!

Aishwarya Sankhé
|
min read
6 effective digital customer experience strategies for 2021

6 effective digital customer experience strategies for 2021

A comprehensive guide to creating fantastic digital customer experiences and building customer loyalty in 2021 and beyond.

Jeremy DSouza
|
12
min read
How to amaze customers fantastic with social media customer service

How to amaze customers fantastic with social media customer service

Here's how to scale up your social media customer service and answer all inbound queries instantly, without the slightest delay. Learn how to automate your social media customer service here!

Aishwarya Sankhé
|
9
min read
Predictive analytics: The key to enhancing business performance

Predictive analytics: The key to enhancing business performance

With the emergence Netflix and Spotify that deliver personalized insights on the daily, customers expect businesses to read minds. How can you jump to this level of proactivity? Through Predictive Analytics.

Aishwarya Sankhé
|
10
min read
Net Promoter Score: A guide to fostering loyalty

Net Promoter Score: A guide to fostering loyalty

Here's Engati's guide on how to foster customer loyalty using the Net Promoter Score. We've covering what it is, and its best practices.

Aishwarya Sankhé
|
10
min read
Making e-commerce customer service your secret weapon

Making e-commerce customer service your secret weapon

Learn how to win at e-commerce by differentiating yourself with amazing customer service. Understand all the benefits, techniques, and best practices here!

Jeremy DSouza
|
11
min read
Customer Satisfaction Score: How happy are your customers?

Customer Satisfaction Score: How happy are your customers?

Customer Satisfaction scores, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

Aishwarya Sankhé
|
10
min read
5 components of an omni-channel customer engagement strategy

5 components of an omni-channel customer engagement strategy

The hottest trend in customer engagement is the omnichannel approach. But what is it? How’s it different from the multichannel approach? Let’s explore.

Aishwarya Sankhé
|
9
min read
How to understand the Voice of the Customer and take action on it

How to understand the Voice of the Customer and take action on it

Learn how to use the voice of the customer to understand your customers on a deeper level, get into their minds and use these insights to make decisions.

Jeremy DSouza
|
14
min read
4 steps to bring hyper-personalization in your customer experiences

4 steps to bring hyper-personalization in your customer experiences

With an 8-second attention span, keeping your customers engaged isn't easy. But hyper-personalizing your experiences can help you achieve that. Learn how!

Aishwarya Sankhé
|
10
min read
Understanding GIT just got easier

Understanding GIT just got easier

Working with GIT version control systems always have received a mixed bag of reviews. So we're sharing some exclusive hacks to help you understand GIT better.

Megha Baweja
|
3
min read
How to improve your ROI in 2021 and beyond!

How to improve your ROI in 2021 and beyond!

Thought Marketing already underwent its digital transformation? It has only just begun. This article will share expert advice on optimizing your ROI in 2021.

Aishwarya Sankhé
|
13
min read
200 most powerful thought Leaders to follow in 2021

200 most powerful thought Leaders to follow in 2021

200 powerful and influential thought leaders from customer experience, digital transformation, marketing automation, and technology domain to follow in 2021.

Engati Team
|
21
min read
Overcoming the challenges of computational linguistics | Thomas Wolf

Overcoming the challenges of computational linguistics | Thomas Wolf

Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, joins us on Engati CX to discuss the challenges of computational linguistics and how to overcome them.

Aishwarya Sankhé
|
7
min read
Who are your most valuable customers?

Who are your most valuable customers?

Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business?

Jeremy DSouza
|
5
min read
To master customer experience strategy, master CX mindset

To master customer experience strategy, master CX mindset

In order to craft fantastic customer experiences, you need to develop the correct mindset and create the right strategies. TEDx speaker and CX expert, Jeannie Walters shows you how.

Jeannie Walters
|
min read
How to show customers that you care

How to show customers that you care

Show your customers that you're not just trying to make a sale. Make it clear that you're here to help them. Display genuine concern for them. That's how you win their hearts and minds.

Jeremy DSouza
|
5
min read
AI and customer-centricity

AI and customer-centricity

AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.

Jeremy DSouza
|
3
min read

No results found :(