Automation and chatbots are revolutionising the HR industry
Ed Lawler and John Bordeau of the Centre of Effective Organisations have reported that 50% of an HR department’s time is spent processing information and answering employee questions. This is indicative of the old-age technology and methods being used by HR departments currently, which cost money, time, and human efforts for the company. Clearly, it's time for automation.
Moving towards automation
Now we have to move to a more modern solution which helps the HR department focus on bringing quality candidates and maintaining a happy work environment, instead of answering the same set of questions for employees and new hires.
An HR department has to manage payroll, avoid the risk of litigation and compliance, and ensure the office environment has everything and anything that dozens of other departments need at any given time. If 50% of the limited staff’s time goes towards an action that can be automated easily, imagine how many more parties they can plan.
So how do you solve this?
Give a chance to chatbots.
Here are 3 ways that chatbots can help revolutionise your HR department.
1. Upload company and policy FAQs to the bot
Common questions should stop going to the HR department; it is a waste of time to spend time answering a question more than twice. Upload FAQs to a chatbot once and using a combination of machine learning and natural language processing (NLP), the chatbot will be ready to answer all questions 24/7 with no fatigue or wasted time.
2. Pre-screen candidates and resumes before taking an interview
Incoming candidates have the same couple questions and they all end up in the recruiters' mailbox, piling on. Hence, side-lining other responsibilities like finding ideal candidates. Chatbots can be used to screen candidates using a series of questions and saving their responses for HR to examine later, as well as providing a medium to ask questions they have. The answers can help profile a candidate before an initial conversation. So, you call only the good candidates for the interview.
3. Turn employee on-boarding into less of a chore
Organisations that are rapidly scaling are desperate for a solution to training new employees. My company, Coviam, has scaled to over 300 employees within three years; that’s a lot of repetitive orientations and meetings which we can automate. While the advent of Learning Management Systems (LMSs) and Massive Open Online Courses (MOOCs) are helping alleviate this, they are expensive solutions which get pricier with each new individual. Chatbots can help keep the on-boarding cost low and is an easily replicable process for multiple roles from software engineer to digital marketer.
Human Resources is an important team within every organisation
But they are often some of the most overworked employees with highly repetitive actions. Automation and chatbots can allow them to spend more time in engaging employees. Instead of answering for the 50th time how many days off an employee can take.
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