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Automation and chatbots are revolutionising the HR industry

Deepak Nachnani
min read
Automation and chatbots are revolutionising the HR industry

Ed Lawler and John Bordeau of the Centre of Effective Organisations have reported that 50% of an HR department’s time is spent processing information and answering employee questions. This is indicative of the old-age technology and methods being used by HR departments currently, which cost money, time, and human efforts for the company. Clearly, it's time for automation. It’s time to deploy an HR chatbot.

Moving towards automation

Now we have to move to a more modern solution which helps the HR department focus on bringing quality candidates and maintaining a happy work environment, instead of continuously answering questions for employees and new hires.

An HR department has to manage payroll, avoid the risk of litigation and compliance, and ensure the office environment has everything and anything that dozens of other departments need at any given time. If 50% of the limited staff’s time goes towards an action that can be automated easily, imagine how many more parties they can plan.

So how do you solve this?

Give a chance to chatbots.

Here are 3 ways that chatbots can help revolutionise your HR department.

1. Upload company and policy FAQs to the bot

Common questions should stop going to the HR department; it is a waste of time to spend time answering a question more than twice. Upload FAQs to a chatbot once and using a combination of machine learning and natural language processing (NLP), the chatbot can be trained to answer all questions 24/7 with no fatigue or wasted time.

2. Pre-screen candidates and resumes before taking an interview

Incoming candidates have the same couple questions and they all end up in the recruiters' mailbox, piling on. Hence, side-lining other responsibilities like finding ideal candidates. An HR Chatbots can be used to screen candidates using a series of questions and saving their responses for HR executives to examine later, as well as providing a medium to ask questions they have. The answers can help profile a candidate before an initial conversation. So, you call only the good candidates for the interview.

3. Turn employee on-boarding into less of a chore

Organisations that are rapidly scaling are desperate for a solution to training new employees. For example, We've scaled to over 300 employees within three years; that’s a lot of repetitive orientations and meetings which we can automate. While the advent of Learning Management Systems (LMSs) and Massive Open Online Courses (MOOCs) are helping alleviate this, they are expensive solutions that get pricier with each new individual. HR bots can help keep the on-boarding cost low and is an easily replicable process for multiple roles from software engineers to digital marketers.

Human Resource is an important team within every organisation

But they are often some of the most overworked employees with highly repetitive actions. Chatbot automation can allow them to spend more time engaging with employees. Instead of answering for the 50th time how many days off an employee can take.

Take your first step towards the future. Register with Engati today and automate your recruitment process by building your very own HR chatbot for free!

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