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Drive to Reimagine

Are you losing money by not using chatbots?

Engati Team
Jun 3
5-6 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Our future, for the most part, is unpredictable. But, technological trends surely help us to predict the future of emerging technologies. The means one might use to interact with the technology of the future are exciting and endless. Chatbots are one such means and a rather trending one at that. So, it begs the question, are you losing money by not using chatbots?

In this blog today, we will discuss how chatbots are all set to influence the way we conduct business and how if you start using chatbots today, you'll potentially save money (and heartache) in the future.

Every business wants to minimize costs and increase their profit margin. This helps provide better care for employees and generates income for investments for research and new ventures. When it comes to increasing profits, chatbot automation is the way to go.

Here are a few statistics that might help you understand the financial implications of using chatbots at an organisation.

Are you losing money by not using bots? Stats that may suggest so:

  • Messaging apps like WhatsApp have over 5 million active users, imagine how helpful a WhatsApp chatbot can be if your business was to reach out to all the potential customers. Engaging such a big audience otherwise would require a huge marketing budget and your business development time slogging full time.
  • One in every 4 millennials interacts with a chatbot on a daily basis. Given that the number of millennials in the workforce is increasing globally, you are losing potential profit not using a chatbot to engage with them.
  • 28% of top tier companies already use AI for marketing while another 31% are planning to start using AI by the end of this year. All those companies cannot be wrong, the chatbot ecosystem is developing fast and early adopters already have an advantage.
  • 64% of internet users say that customer service which is accessible throughout the day is the best feature that a chatbot can have. As more people start converting to the service-on-demand mindset, a chatbot can earn you extra income and build brand visibility.
  • In the past year, two-thirds of consumers worldwide claim they have interacted with a chatbot. With a channel so impressive and wholly accepted, you could reach a huge consumer base and improve your business the Engati way.
  • Chatbots cut down customer service costs by one-third. This could very easily translate into a profit boost for your business when you employ chatbots to supplement your human workforce.

Chatbot future statistics

  • Banks are expected to automate about 90% of their interactions by 2020. When chatbot technology is good for the banks, most businesses can be ensured of its safety, convenience and impact on consumers. Chatbots in banking are engaging consumers from all walks of life. This can be seen as an example that all sectors will follow in the future.
  • By 2022, chatbot conversations are pegged to accumulate around $8 billion in cost savings. You can start saving as well by integrating a chatbot into your business.

All these statistics show a great deal of interest forming around the chatbot industry with time. Chatbots can do amazing things for your business when integrated the right way. As new sectors are warming up for chatbot integration, new avenues of income are also opening-up. Let us discuss more, the financial implications of chatbots below.

Financial implications

The chatbot industry is booming with a whole ecosystem developing around them. We have discussed the chatbot ecosystem in more detail in one of our previous blogs. Many industry leaders are taking a keen interest in developing the ecosystem by investing in research and development of the core technologies that will help chatbots to take up and complete an extensive variety of tasks.


Developments in the fields of Natural Language Processing (NLP), Machine Learning(ML), and AI act as catalysts for innovative implementation of chatbot technology. Engati chatbots are finding new applications every day across different sectors. With more people accepting and using chatbots across different sectors, chatbots are crossing boundaries.

Historical context

To provide some historical context, let's look at the first industrial revolution. A general decline in the handloom industry was observed initially. But, after a small adjustment period, great revenue started flowing as a result of the industrial revolution. Similarly, the chatbot revolution has already begun and we are just about done with the adjustment period. It is time to start reaping the benefits of chatbots.

So, if you are not using chatbots, you are losing money!

Wrapping up

Chatbot technology took hold using the existing messaging platforms which exposed them to a huge user-base. Eventually, chatbots technology will be integrated into proprietary apps as the chatbot ecosystem develops. AI is critical in determining context, machine learning and conversational design are essential in forging long-term trust. With the world coming to terms with chatbots, they are set to stay. Chatbots have an incredible potential to generate your business lots of profits. However, how you use the potential offered by chatbots is up to you. So, to answer our initial question, yes, you are losing money if you are not using a chatbot.

Engati is one of the best free chatbot platforms to build your own bot. You can build your own in 10 minutes, you don't even have to know how to code. Try it out today.

Don’t let potential earnings slip through your fingers! Register with Engati today and deploy your very own AI chatbot and combat this issue head-on!


Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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