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Twitter Bot

What is a Twitter Bot?  

A Twitter bot is a software program that is specifically created for the most popular social media platform - Twitter.

With a Twitter bot, you can automate various social media activities, such as retweeting or liking posts and content, so as to encourage engagement. This will help you save both time and money since you will not have to manually put up posts.

You can also use a Twitter bot to answer customers' questions and to better customer service. You can use it to promote your products and services, including sharing details of new services, etc.

Twitter allows companies to communicate with customers in a concise and instant way that customers love. For this reason, many people rely on Twitter for news, updates, and also for solutions to their problems.

What to consider when creating a Twitter chatbot

Chatbot considerations need to be the same as any other marketing execution. Targeting, distribution, and properly defined success metrics are all essential.

The best way to plan a rules-based chatbot is to outline all the possible outcomes and scenarios for each topic. You can then view the entire conversation holistically and make changes as needed.

In terms of picking a subject, this is often created by the customer. Look at your most common queries that came through via DM to work out what queries you want to prioritize when creating FAQs for your chatbot.

How to create a Twitter Chatbot with Engati?

1. Create an app

Log in to your Twitter developers account and create a Twitter application. Go to Project and Apps -> Overview. Here you’ll be able to see the list of projects and apps if created. Click on Create App below standalone apps.

Setup your app name and copy the API Key and API secret key. Then, click on App Settings

2. Set permissions

In the App Settings, click on “Edit”near App Permissions and select “Read, Write and Access direct messages” then click on “Save“. Access direct messages option needs to be selected for the chatbot to function along with Read and Write.

 

3. Retrieve the required tokens and keys

For the Twitter app, go to the Keys and tokens section and note down the API key, API secret key, Access token and Access token secret. These details would be needed to set up the chatbot on Engati, as per the last step of detail updating.

 

4. Get account activity API access

Follow this documentation to apply for relevant Account Activity API access. You may either apply for Premium or Enterprise access. The access type [Premium or Enterprise] needs to be set up on the Engati portal(Deploy->Twitter) correctly.

 

5. Set up developer environment

Go to the dev environments page. Click ‘Set up dev environment‘ for Account type – Account Activity API, name your environment and specify a Twitter app ID to link with the environment. The environment name you chose will be your Dev environment label, which needs to be updated on the Engati portal as well.

6. Allow receiving direct messages

For your account, go to the Security section and check the “Receive Direct Messages from anyone” from the bottom of the page and then save the changes.

 

7. Update details on Engati portal

Update the following details in the Twitter configuration section under Deploy->Twitter and click on the save button your bot is ready to respond to all your direct messages on Twitter.

  • Twitter Admin username(the name for your Twitter Handle)
  • Consumer Key(from Step 3)
  • Consumer Secret(from Step 3)
  • Access Token(from Step 3)
  • Access Token Secret(from Step 3)
  • Dev Environment Label(from Step 5)
  • The appropriate Twitter Account type, namely – Premium or Enterprise. (based on the account type)

 

 


About Engati

Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

So, are you ready to create unbelievably smooth experiences?

Check us out!

Twitter Bot

October 14, 2020

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

What is a Twitter Bot?  

A Twitter bot is a software program that is specifically created for the most popular social media platform - Twitter.

With a Twitter bot, you can automate various social media activities, such as retweeting or liking posts and content, so as to encourage engagement. This will help you save both time and money since you will not have to manually put up posts.

You can also use a Twitter bot to answer customers' questions and to better customer service. You can use it to promote your products and services, including sharing details of new services, etc.

Twitter allows companies to communicate with customers in a concise and instant way that customers love. For this reason, many people rely on Twitter for news, updates, and also for solutions to their problems.

What to consider when creating a Twitter chatbot

Chatbot considerations need to be the same as any other marketing execution. Targeting, distribution, and properly defined success metrics are all essential.

The best way to plan a rules-based chatbot is to outline all the possible outcomes and scenarios for each topic. You can then view the entire conversation holistically and make changes as needed.

In terms of picking a subject, this is often created by the customer. Look at your most common queries that came through via DM to work out what queries you want to prioritize when creating FAQs for your chatbot.

How to create a Twitter Chatbot with Engati?

1. Create an app

Log in to your Twitter developers account and create a Twitter application. Go to Project and Apps -> Overview. Here you’ll be able to see the list of projects and apps if created. Click on Create App below standalone apps.

Setup your app name and copy the API Key and API secret key. Then, click on App Settings

2. Set permissions

In the App Settings, click on “Edit”near App Permissions and select “Read, Write and Access direct messages” then click on “Save“. Access direct messages option needs to be selected for the chatbot to function along with Read and Write.

 

3. Retrieve the required tokens and keys

For the Twitter app, go to the Keys and tokens section and note down the API key, API secret key, Access token and Access token secret. These details would be needed to set up the chatbot on Engati, as per the last step of detail updating.

 

4. Get account activity API access

Follow this documentation to apply for relevant Account Activity API access. You may either apply for Premium or Enterprise access. The access type [Premium or Enterprise] needs to be set up on the Engati portal(Deploy->Twitter) correctly.

 

5. Set up developer environment

Go to the dev environments page. Click ‘Set up dev environment‘ for Account type – Account Activity API, name your environment and specify a Twitter app ID to link with the environment. The environment name you chose will be your Dev environment label, which needs to be updated on the Engati portal as well.

6. Allow receiving direct messages

For your account, go to the Security section and check the “Receive Direct Messages from anyone” from the bottom of the page and then save the changes.

 

7. Update details on Engati portal

Update the following details in the Twitter configuration section under Deploy->Twitter and click on the save button your bot is ready to respond to all your direct messages on Twitter.

  • Twitter Admin username(the name for your Twitter Handle)
  • Consumer Key(from Step 3)
  • Consumer Secret(from Step 3)
  • Access Token(from Step 3)
  • Access Token Secret(from Step 3)
  • Dev Environment Label(from Step 5)
  • The appropriate Twitter Account type, namely – Premium or Enterprise. (based on the account type)

 

 


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