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Business Process Improvement

What is Business Process Improvement?

Business Process Improvement is an exercise conducted for increasing the effectiveness, efficiency, and accuracy of an organization’s processes. 

This management exercise involves using a range of methods to analyze the existing processes, find places that have scope for improvement, and going ahead to optimize these processes.

The improvements made from this practice are not just limited to processes. It can even involve improving employee skills. 

This exercise is conducted to streamline the organization’s processes and even improve customer and user experience. It aims to reduce friction in the processes, minimize the wastage of resources, speed up the processes, and improve the outcome of these processes. It can even be done to help meet customers’ demands or to improve compliance with rules and regulations.

Why is Business Process Improvement important?

Business Process Improvement helps reduce friction in organizational processes and streamline them. It helps minimize errors and improve the quality of the output. 

BPI helps you make processes more effective and efficient, reducing wastage of both: materials and manpower. It helps reduce costs and even allows you to direct the resources to other processes and allow employees to focus on other tasks that actually require their attention.

How does Business Process Improvement work?

Business Process Improvement (BPI) starts with leaders identifying processes in the organization or in their respective functions. 

After that, the processes are analyzed. Leaders look for gaps in the processes and other areas that can be improved. They identify areas where friction exists and where resources are wasted.

Now, they hypothesize methods of improving the processes, prioritize which changes are most important, and figure out which would be the most effective. 

Then they proceed to test their hypotheses, learn from their experiments and implement their improvements.


Some examples of business process improvement methodologies

Here are three very widely-used BPI techniques:

1. Six Sigma

This is an extremely popular technique in which practitioners progress through ranks that are defined using Karate belts. A six sigma novice starts off as a green belt and progresses to become a black belt. 

There are two ways to breakdown BPI steps according to Six Sigma:

  • Define, Measure, Analyze, Improve and Control (DMAIC)
  • Define, Measure, Analyze, Design and Verify (DMADV)


2. Total Quality Management 

Total Quality Management (TQM) concentrates on getting long-term success by focusing on increasing customer satisfaction. It involves creating a work culture in which your entire organization is focused on continuous improvement.


3. Kaizen

Kaizen promotes agile and lean practices. It concentrates on continuous improvement in efficiency, productivity, and quality. It involves creating a work environment in which people are not punished for making mistakes but are encouraged to learn from them and prevent them from reoccurring. Kaizen is about making a big impact through small changes in work and processes.

4. Process mapping

This helps visualize processes and map out plans to improve them. It involves charting out a flow diagram that can provide critical information about an entire process workflow, all the way from the beginning to the end.

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Business Process Improvement

October 14, 2020

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

What is Business Process Improvement?

Business Process Improvement is an exercise conducted for increasing the effectiveness, efficiency, and accuracy of an organization’s processes. 

This management exercise involves using a range of methods to analyze the existing processes, find places that have scope for improvement, and going ahead to optimize these processes.

The improvements made from this practice are not just limited to processes. It can even involve improving employee skills. 

This exercise is conducted to streamline the organization’s processes and even improve customer and user experience. It aims to reduce friction in the processes, minimize the wastage of resources, speed up the processes, and improve the outcome of these processes. It can even be done to help meet customers’ demands or to improve compliance with rules and regulations.

Why is Business Process Improvement important?

Business Process Improvement helps reduce friction in organizational processes and streamline them. It helps minimize errors and improve the quality of the output. 

BPI helps you make processes more effective and efficient, reducing wastage of both: materials and manpower. It helps reduce costs and even allows you to direct the resources to other processes and allow employees to focus on other tasks that actually require their attention.

How does Business Process Improvement work?

Business Process Improvement (BPI) starts with leaders identifying processes in the organization or in their respective functions. 

After that, the processes are analyzed. Leaders look for gaps in the processes and other areas that can be improved. They identify areas where friction exists and where resources are wasted.

Now, they hypothesize methods of improving the processes, prioritize which changes are most important, and figure out which would be the most effective. 

Then they proceed to test their hypotheses, learn from their experiments and implement their improvements.


Some examples of business process improvement methodologies

Here are three very widely-used BPI techniques:

1. Six Sigma

This is an extremely popular technique in which practitioners progress through ranks that are defined using Karate belts. A six sigma novice starts off as a green belt and progresses to become a black belt. 

There are two ways to breakdown BPI steps according to Six Sigma:

  • Define, Measure, Analyze, Improve and Control (DMAIC)
  • Define, Measure, Analyze, Design and Verify (DMADV)


2. Total Quality Management 

Total Quality Management (TQM) concentrates on getting long-term success by focusing on increasing customer satisfaction. It involves creating a work culture in which your entire organization is focused on continuous improvement.


3. Kaizen

Kaizen promotes agile and lean practices. It concentrates on continuous improvement in efficiency, productivity, and quality. It involves creating a work environment in which people are not punished for making mistakes but are encouraged to learn from them and prevent them from reoccurring. Kaizen is about making a big impact through small changes in work and processes.

4. Process mapping

This helps visualize processes and map out plans to improve them. It involves charting out a flow diagram that can provide critical information about an entire process workflow, all the way from the beginning to the end.

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