chatbot for travel

Travel & tourism - Customer engagement

A major Spanish IT provider in global travel and tourism industry wanted to automate their partner & customer engagement using an ai chatbot

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chatbot for travel

The solution - Multilingual chatbot for customer queries

One of the leading providers in travel technologies with revenues over 4,950 M Euros.
The company receives a large number of customer queries related to flight type, luggage, cruise facilities, and other travel-related aspects. They were looking to automate these services with latest technologies. Engati helped build a multilingual bot for them with a focus on answering queries. Extensively trained ai chatbot, helped accomplish the following objectives: 
  • - 365*24*7 support for Customer & Partner queries 
  • - Multi-lingual Support 
  • - Improved Response Time
travel chatbot
Vertical
Travel and tourism
region
Region
Europe
use case
Use case
Customer Engagement
live since
Live since
December 2018

Chatbot features used

NLP
Natural Language Processing
conversational AI
Conversation Builder
multimedia
Multimedia Content
multilingual bot
Multilingual

Chatbot screenshots

chatbot for travel- customer engagement chatbot
chatbot for travel- customer engagement chatbot
chatbot for travel-customer engagement chatbot