Travel & tourism - Customer engagement
A major Spanish IT provider in global travel and tourism industry wanted to automate their partner & customer engagement using an ai chatbot
GET STARTED FREEThe solution - Multilingual chatbot for customer queries
One of the leading providers in travel technologies with revenues over 4,950 M Euros.
The company receives a large number of customer queries related to flight type, luggage, cruise facilities, and other travel-related aspects. They were looking to automate these services with latest technologies. Engati helped build a multilingual bot for them with a focus on answering queries. Extensively trained ai chatbot, helped accomplish the following objectives:
- - 365*24*7 support for Customer & Partner queries
- - Multi-lingual Support
- - Improved Response Time
Vertical
Travel and tourism
Region
Europe
Use case
Customer Engagement
Live since
December 2018
Chatbot features used
Natural Language Processing
Conversation Builder
Multimedia Content
Multilingual
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Chatbot screenshots
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