Customer Engagement - Travel Tourism
A major Spanish IT provider in global travel and tourism industry wanted to automate their partner & customer engagement
GET STARTED FREEThe Solution
One of the leading providers in travel technologies with revenues over 4,950 M Euros.
The company receives a large number of queries. These relate to flight type, luggage, cruise facilities, and other travel-related aspects. They were looking for conversation automation. Engati helped build a multilingual bot for them with a focus on answering queries. Extensively trained bot, helped accomplish the following objectives:
- - 365*24*7 support for Customer & Partner queries
- - Multi-lingual Support
- - Improved Response Time
Vertical
Travel and tourism
Region
Europe
Use case
Customer Engagement
Live since
December 2018
Features Used
Natural Language Processing
Conversation Builder
Multimedia Content
Multilingual
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Screenshots
