chatbot for travel

Customer Engagement - Travel Tourism

A major Spanish IT provider in global travel and tourism industry wanted to automate their partner & customer engagement

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chatbot for travel
The Solution
One of the leading providers in travel technologies with revenues over 4,950 M Euros.
The company receives a large number of queries. These relate to flight type, luggage, cruise facilities, and other travel-related aspects. They were looking for conversation automation. Engati helped build a multilingual bot for them with a focus on answering queries. Extensively trained bot, helped accomplish the following objectives: 
  • - 365*24*7 support for Customer & Partner queries 
  • - Multi-lingual Support 
  • - Improved Response Time
travel chatbot
Vertical
Travel and tourism
region
Region
Europe
use case
Use case
Customer Engagement
live since
Live since
December 2018

Features Used

NLP
Natural Language Processing
conversational AI
Conversation Builder
multimedia
Multimedia Content
multilingual bot
Multilingual
Screenshots
chatbot for travel- customer engagement chatbot
chatbot for travel- customer engagement chatbot
chatbot for travel-customer engagement chatbot