Travel & tourism - Customer engagement

One of the leading providers in travel technologies with revenues over 4,950 M Euros.

The company receives a large number of customer queries related to flight type, luggage, cruise facilities, and other travel-related aspects. They were looking to automate these services with latest technologies. Engati helped build a multilingual bot for them with a focus on answering queries. Extensively trained ai chatbot, helped accomplish the following objectives: