The solution - Multilingual chatbot for customer queries
One of the leading providers in travel technologies with revenues over 4,950 M Euros.
The company receives a large number of customer queries related to flight type, luggage, cruise facilities, and other travel-related aspects. They were looking to automate these services with latest technologies. Engati helped build a multilingual bot for them with a focus on answering queries. Extensively trained ai chatbot, helped accomplish the following objectives:
- 365*24*7 support for Customer & Partner queries
- Multi-lingual Support
- Improved Response Time
Travel and tourism
Chatbot features used
Natural Language Processing
90, 000 +
Messages per Conversation
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