What is eSenseGPT?
Picture ChatGPT, but specially customised for the use of businesses. That’s eSenseGPT.
eSenseGPT, like ChatGPT, Bard and its other generative AI cousins, is a large language model (LLM) made for businesses, i.e. eSenseGPT consumes information, processes and learns from said information and generates content to assist enterprises with a variety of functions.
How does it work?
eSenseGPT processes information given to it and outputs content according to the requirements.
The information to be fed as input can be given through the following ways:
Docusense - Your files and the Internet
- Docusense enables eSenseGPT to use internal documents, for example, files on products/services offered, terms and conditions, different plans available and so on in the form of pdf, word documents, and web pages, to provide internal support, i.e. assist staff within the company or users interacting with the business.
- It is ensured that eSenseGPT also processes all relevant information publicly available over the internet to guarantee excellent performance and service to its users.
2. Chatbot Design and Training
After equipping eSenseGPT with any and all knowledge it may require surrounding a product/ service, the natural next step is to design the chatbot powered by eSenseGPT such that users can intuitively navigate through the bot, resolve their queries and improve the overall experience.
And then comes the result. Whether you use it internally within your team, or to interact with your customers, eSenseGPT is prepped and ready.
So eSense is a powerful GPT made for enterprises. But what does this mean for you?
eSenseGPT streamlines and improves various aspects of running a successful business, some of which are highlighted below
1. Docusense: Your all-knowing chatbot
With access to all information provided, the eSenseGPT powered chatbot gains complete knowledge of your enterprise and what you provide hence providing an answer to any internal or customer queries quickly and easily in a hyper-personalised manner.
2. Agent assist: Improving agent productivity
eSenseGPT doesn’t just help customers, but also customer service professionals.
For bot-to-human handovers and more complex queries, eSenseGPT’s agent assist features summarises the issue to your agent, which helps by
- Reducing average resolution and handling time
- Increasing customer service efficiency, by allowing for the customer service to actually focus on the user’s concern rather than spending their energy on reading and catching up.
- Increasing overall customer satisfaction
3. Campaign assist: Suggestions in seconds
In today’s cut throat marketing world, we’re all looking for clicks and conversions.
And for that, having a presence on WhatsApp Business is absolutely essential.
So how do you use WhatsApp Business to your advantage?
Sit back and let eSenseGPT do the work for you. Generate broadcast and campaign template suggestions in seconds with eSenseGPT, and stand out from the rest.
4. Guide to customer’s journey
eSenseGPT is basically the friendly tour guid eon your customer’s purchase journey.
Right from the beginning where a customer demonstrates an intent to buy something, eSenseGPT will trigger the appropriate path, leading the way through discount offers and offering payment options eventually getting the customer their product and you your conversion.
5. Multilingual: Support in 55+ languages
Resolve queries effortlessly with eSenseGPT, which automatically detects and responds in the user’s queries language, whether it's Arabic, English, or any of the 55+ supported languages, irrespective of the language used in the document.
So what does all this mean? Let’s talk metrics.
With eSenseGPT you get
- 10x improvement in accuracy for customer queries
- 2x increased agent productivity & performance
- ZERO customer effort for bot training
Happy customers, happy employees and a booming business. No, this is not a dream. eSenseGPT is a smart AI system that will save you your big bucks and earn you some too! all while keeping your customers and staff satisfied.
How to get started with eSenseGPT?
See how eSenseGPT can work for you. Scan the code below and try the eSenseGPT powered bot for yourself!
Click the link below, and simply schedule a demo!