Business Transformation

Don't just intera(k)t, have real conversations & conversions with Engati

Engati Team
.
Dec 20
.
5-7 mins

Table of contents

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Don't just intera(k)t, have real conversations with Engati

In the debate of customer engagement and support, businesses are constantly seeking reliable solutions to enhance their interactions with clients. 

Engati unquestionably takes the lead in this competitive landscape, setting itself apart as a powerful player alongside Interakt. Both platforms provide a diverse array of features aimed at enhancing communication efficiency and elevating customer satisfaction.

Let’s conduct a thorough comparison of Engati and Interakt to help businesses make an informed decision.

The key capabilities

Let's begin by examining the key features of both platforms in the following table:

 Features  Engati 🚀  Interakt
 Platform

 • No code platform

 • Built-in bot templates (around 101+)

 • Drag & Drop cloud-based no code conversational builder for custom journeys 

 • 24*7 customer support

 • Support for creating interactive flows by text, buttons, media, etc

 • Voice Bots

 • Bot Preview (Can run the flow even if the bot is not deployed)

 [They only provide WhatsApp Business API solution]

 • Easy to install and auto-sync products (WhatsApp sales channel and WhatsApp Business API on Shopify)

 (Source: Interakt website)

 One-View Inbox

 • Website, FB Messenger, Whatsapp, Instagram (Web & App), Mobile Application, Twitter, Telegram, Microsoft Teams, Slack, Line, Kik.

 All conversations on one view for agents to engage

 • WhatsApp, Shopify, Facebook lead ads, WooCommerce, WebEngage, Instagram Integration (Coming Soon)

 (Source: Interakt website)
 Integrations  • Salesforce
 • Gorgias
 • Google Translate
 • SMS
 • Slack
 • Google Analytics
 • Zendesk
 • Mail
 • Freshdesk
 • Google sheet
 • Google calendar
 • Shopify
 • Zapier
 • Razorpay
 • eSenseGPT
 • WooCommerce
 • Zoho
 • Magento
 • HubSpot
 • FB ads
 • WebEngage
 • Integromat
 • Return Prime
 • Woo Commerce
 • Instagram Integration (Coming Soon)


 (Source: Interakt website)

 

 Channel Support  • Website
 • Instagram
 • Email
 • FB messenger (supports Opt-ins for recurring notifications, )
 • Telegram
 • Slack
 • Twitter
 • Line
 • WhatsApp
 • Mobile App
 • WhatsApp


 (Source: Interakt website)
 Language support  50+ languages including English, Spanish, German, French, Hindi, and Indonesian Bahasa  -
 Analytics

 • Channel reports

 • Response and training Analytics

 • Bot engagement (Active/New users, Total interactions, Average interactions per user, etc)

 • Bot responses (bot interactions, total questions answered/unanswered, etc)

 • User retention analysis

 • Agent performance (Assigned Req., Resolved Req., First Response SLA%, Resolution SLA%, Av. Resolution Time)

 • Conversation overview (Assigned Requests, Transferred Request, Resolution SLA%, Av. First Response Time, etc)

 • Broadcast & Campaigns (Channel, Subscribed Users, Sent, Delivery rate, Open rate, Click rate, etc)

 • Dedicated WhatsApp Analytics Dashboard

 • Total Conversations  (Responded, Resolved, Wait Time for 1st Agent Response, Average Wait Time for Agent Responses, etc

 • Agent Performance (Assigned, Responded, Total Resolved, Reassigned, Closed, 1st Response Time, Resolution Time, etc)


 (Source: Interakt website)

 WhatsApp commerce  Yes  Yes

 (Source: Interakt website)

 

 Cognitive Search /
DocuSense Technology

 

 Upload a PDF file to the bot and with the DocuSense technology the bot will provide an appropriate response to the user query.

 Not available
 FAQ

 • Bulk upload option [FAQ file (.csv)]

 • Upload store policies

 • Train intent

 • Set Auto-Replies

 • Upload Product Collection

 (Source: Interakt website)

 Live Chat

 • Talk to an agent

 • Stitch conversations from multiple channels

 • Respond on the go with Mobile App

 • Extensive chat filters

 • Roles can be assigned

 • Pre-built templates for quick reply

 • Customizable settings (Agent work days and hours, SLA response, etc)

 • Video Calling enablement

 • Agent routing

 • Quick responses can be set

 • Add different agent categories

 • Add tags

 • Supports live chat only for WhatsApp with options like template messages, Catalog, Product list, and Quick Replies.

 • Shared team inbox for 360-degree customer support (WhatsApp sales channel app on Shopify)


 (Source: Interakt website)

 Intent recognition & NLP

 • Has its own NLP (Natural Language Processing)

 • Esense that Handles various aspects of the text

 NA
 WA Account analytics

 • Number status

 • Account Status

 • Account Quality

 • FBM Verification Status

 • Message Limit per day

 • Business Initiated Conversation (current & last month)

 • User Initiated Conversation (current & last month)

 NA
 WA Message Template

 • Can be created on the platform

 • Pre-approved template library

 • Can be created on the platform

 • Pre-configured template

 (Source: Interakt website)

 

Testimonials

40% CSAT score & 35% increase in customer engagement: See how Blaupunkt Audio won the Middle East region.

How Bulbul BnB solves their challenges with WhatsApp chatbots!

Security and Compliance

Security is a paramount concern for businesses handling customer data. Both Engati and Interakt prioritize the protection of sensitive information. Engati employs state-of-the-art encryption protocols to secure data transmission and storage. It complies with industry standards such as GDPR, HIPAA, and SOC 2, ensuring that businesses can trust their customer data is handled with the utmost care.

Customization and Flexibility

Customization plays a crucial role in tailoring the customer engagement experience to match the unique identity of each business. Engati offers extensive customization options, allowing businesses to personalize chatbots, interfaces, and workflows. With a range of templates and design elements, users can create a customer interaction experience that aligns seamlessly with their brand.

Customer Support and Training

The level of customer support and the availability of training resources are key factors in the successful implementation of a customer engagement platform. Engati boasts a responsive customer support team available via various channels, ensuring timely assistance. The platform also offers comprehensive training materials, including documentation, tutorials, and webinars, to help users get started quickly.

Future Roadmap

Engati is committed to continuous improvement, with a roadmap that includes enhancements to its AI algorithms, expanded integration options, and the introduction of new features based on user feedback. Users can expect regular updates that align with emerging industry trends.

User Community and Forums

Engati fosters a vibrant user community through forums and discussion groups. Users can exchange ideas, share best practices, and seek advice from peers. The community-driven aspect enhances the overall user experience and provides valuable insights into different use cases.

Pricing Models in Detail

Engati offers flexible pricing plans to accommodate businesses of all sizes. Pricing is based on usage and specific features required, ensuring that businesses only pay for what they need. Engati's transparent pricing model makes it easy for users to understand costs and scale as their requirements grow.

User Experience (UX) and User Interface (UI)

Engati's user interface is intuitive and user-friendly. The dashboard provides a centralized hub for managing chatbots, analyzing data, and monitoring customer interactions. The platform's commitment to a seamless user experience contributes to quick onboarding and efficient utilization of its features.

Conclusion

Both Engati and Interakt offer robust solutions for customer engagement, but the choice ultimately depends on the specific needs and preferences of your business. Engati's powerful AI-driven chatbots and comprehensive analytics make it an excellent choice for enterprises looking for scalability and in-depth insights. 

In conclusion, it's crucial to evaluate your business goals, budget constraints, and the unique features each platform offers before making a decision. To see which platform aligns better with your requirements, consider taking advantage of free trials and demos offered by Engati to get a hands-on experience.

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

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