Product

18 best chatbot platforms of 2022

Engati Team
.
Jul 21
.
5-7 mins

Table of contents

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best chatbot platform

Trying to find the best chatbot platform for your business? We’ve listed 18 bot platforms here and are helping you pick the one that will be most effective for your business.

But first, let’s lay the groundwork that will help you make a more informed decision.

What are chatbots?

Chatbots are software programs that have the ability to have conversations with users. They can be used for everything from generating leads for your business to letting your coffee machine know exactly what brew you’d like to drink today.

But not all chatbots are made equal - there are simple rule-based chatbots that lack any real intelligence and just do exactly what they have been programmed to do… but then there are also bots that make use of machine learning and artificial intelligence that allow them to hold more complex conversations with users, answer more complicated questions, and create a better customer experience for businesses.

Tip:Check this out to learn about the various types of chatbots!

What are chatbot platforms?

Chatbot platforms are platforms that allow business owners, customer service teams, marketers, and other people to create chatbots, deploy them over several messaging applications and channels like WhatsApp, Facebook Messenger, and their own website, and maintain & train these chatbots as their business grows and their customers’ needs evolve.

What are no-code chatbot platforms?

No-code chatbot platforms, as the term suggests, enable people to build, deploy, and train their chatbots without needing to write code for them. These platforms are great for businesses who do not have the resources to hire developers just yet, but they’re also great for large enterprises since they enable them to create powerful, intelligent chatbots in a lesser amount of time.

No-code chatbot platforms allow firms to build intelligent bots with a shorter go-to-market period.

But maybe you’d want to have some element of customization in your bot. That’s where a low-to-no-code chatbot platform comes into play. Such a platform (like Engati) would make it possible for you to create an effective AI-powered chatbot without needing to write any code, but it would also give you the option to customize your chatbot in certain ways by using your own code in specific areas. This allows you to get efficiency and flexibility in one package, and the decision to include custom code or not is totally up to you.

Which is the best chatbot platform?

We’ve listed 18 chatbot platforms, along with their features so that you can see which one is the best for your business.

Engati

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Engati features

AI capabilities

Proprietary E.Sense NLP that takes care of several aspects of text pre-processing like stemming, lemmatization, intent recognition, handling of synonyms, spelling mistakes, parts of speech, and stopwords reduction.

The platform even supports custom modeling for task automation.

Languages

Supports conversations in 50+ languages, including English, Spanish, French, Arabic, and German.

Voice bots

Yes

Live chat

Live chat with contextual auto-routing, two-way auto-translations, quick replies, group conversations, and video calling with screen sharing

Mobile app.

Bot training

Via individual FAQ uploads, bulk FAQs uploads, or documents that do not need to be structured in a question and answer format (through the use of cognitive search).

Chat channels

Website

Mobile app

WhatsApp

Facebook Messenger

Instagram

Telegram

Skype

Slack

Microsoft Teams

Email

Line

Kik

Twitter

Wechat

Viber

SDK

OneView Inbox

Yes, with conversations stitched across all your chat channels

Deployment options

Cloud deployment

On-premise deployment

Hybrid deployment

G2 rating 

4.6/5

Compliance

GDPR Compliant

ISO 27001 Certification

WCAG Compliant

Hosted on AWS and benefits from AWS Cloud Security

Best for

Insurance, Banking, Hospitality, eCommerce, Logistics, Government

Try Engati now!

ADA

ADA features

AI capabilities

Natural language understanding (NLU) and Answer classification. 

Clustering default response messages by intent

Languages

40+ languages

Live chat

Integrate with third-party live chat providers. Contextual routing is available

Voice bots

No

Bot training

FAQs

Chat channels

Website

Mobile App

Apple Business Chat

Facebook Chat

SMS

OneView Inbox

No

Deployment options

Cloud, Web based

Suitable for

Enterprise SaaS and FinTech

G2 rating

4.6/5

Compliance

AICPA, PCI DSS, GDPR and PIPEDA compliant

Message Bird

MessageBird features

AI capabilities

Sentiment analysis.

Intents (in beta)

Languages

Supports only 7 languages

Live chat

Live chat with ticket tagging and email setup for incoming tickets

Voice bots

No

Bot training

FAQs have to be added in

Chat channels

WhatsApp

SMS

Web

Telegram

Wehat

Line

Email

GBM

Sendgrid

Kakaotalk

Alexa

RCS

OneView Inbox

No

Deployment options

Cloud, SAAS, Web based

Suitable for

eCommerce and delivery companies

G2 rating

4.1/5

Compliance

ISO 27001, GSMA, ACM, GDPR

Kore.ai

Kore.ai features

AI capabilities

Small talk
Advanced NLP Configurations Pre-defined models
Unsupervised Learning and Re-usable components
Knowledge Collection Engine which deals with FAQ type user queries


Languages

100+ languages

Live chat

Only through integration with third-party live chat providers

Voice bots

No

Bot training

Unsupervised learning

Chat channels

Workplace

Cisco Jabber

Yammer

Service Now

SMS (Tropo, Twilio)

Skype

WeChat

Line

Amazon Alexa

IVR

Twilio Voice

Workplace by FB

Gmail and others

Google assistant

Web

Mobile apps

Unblu

Mattermost


OneView Inbox

No

Deployment options

Cloud deployment

On-premise deployment

Hybrid deployment

Suitable for

Banks

G2 rating

4.3/5

Compliance

GDPR Complaint

Acquire.io

 Acquire.io features

AI capabilities

NLP

Languages

100+ languages

Live chat

Live chat with video calling, screen-sharing, co-browsing.

Agent app

Voice bots

No

Bot training

Does not support docusense

Chat channels

Facebook Messenger

Twitter

Wechat

Viber

Line

WhatsApp

Telegram


OneView Inbox

No

Deployment options

Cloud, SAAS, Web based

Suitable for

Banking and Insurance

G2 rating

4.2/5

Compliance

AICPA, HIPAA, GDPR, CSA, adheres to OWASP top 10

FreshChat


FreshChat features

AI capabilities

Creates tickets for social media posts that are detected to require assistance

Languages

35 languages supported

Live chat

Live chat first platform with chatbots as add-ons

Voice bots

No

Bot training

Does not support docusense

Chat channels

WhatsApp

Apple Business Chat

Facebook Messenger

Line


OneView Inbox

No

Deployment options

Cloud, SAAS, Web based

On-premise deployment

Suitable for

Education

G2 rating

4.5/5

Compliance

ISO 27001, AICPA, CSA, GDPR

Yellow.ai


Yellow.ai features

AI capabilities

Proprietary NLP engine

Languages

20 languages

Live chat

No

Voice bots

No

Bot training

Cognitive search

Chat channels

WhatsApp (free for 3 months)

Facebook Messenger

Google Assistant

IVR

GBM

RCS

Slack

Emails

Apple Business Chat

Instagram


OneView Inbox

No

Deployment options

Cloud deployment

On-premise deployment

Hybrid deployment



Suitable for

BFSI and eCommerce

G2 rating

4.5/5

Compliance

GDPR Compliant

Chatfuel


Chatfuel features

AI capabilities

Does not have a proprietary NLP engine. Uses Dialogflow

Languages

50 Languages

Live chat

Only on Facebook.

Does not support group conversations and video calls

Voice bots

No

Bot training

Does not allow training via cognitive search

Chat channels

Primarily focuses on Facebook Messenger

Instagram

Website

OneView Inbox

Does not stitch conversations

Deployment options

Cloud deployment

Suitable for

Sports and Tech companies

G2 rating

4.6/5

Compliance

GDPR Compliant


ManyChat

ManyChat features

AI capabilities

Rule-based chatbots
Can be integrated with Dialogflow

Languages

16 Languages

Live chat

Human takeover is available (not full-fledged live chat)

Voice bots

No

Bot training

Does not allow training via cognitive search

Chat channels

Facebook Messenger

SMS

Instagram (upcoming)

WhatsApp (upcoming)

OneView Inbox

No

Deployment options

On premise deployment

Suitable for

eCommerce

G2 rating

4.6/5

Compliance

GDPR


Xenioo

Xenioo features

AI capabilities

Built-in NLP

Context based, multi-turn intents, expressions, and entities

Languages

5 languages

Live chat

Available

Voice bots

No

Bot training

Does not allow training via cognitive search

Chat channels

Facebook Messenger

Website

WhatsApp

Telegram

SMS

RCS

Google Business

Discord

Slack

Teams

Alexa



OneView Inbox

Yes

Deployment options

Cloud deployment

On-premise deployment

Suitable for

NGOs and Government agencies

G2 rating

3.5/5

Compliance

GDPR


BotMakers

BotMakers features

AI capabilities

Uses third-party NLP

Languages

English

Live chat

Available

Voice bots

No

Bot training

Does not allow training via cognitive search

Chat channels

Facebook Messenger

Websites

Mobile Apps

WhatsApp

Skype

Workplace by Facebook

MercadoLibre.

Google Assistant

SMS

Alexa

GBM


OneView Inbox

No

Deployment options

Cloud deployment
Hybrid deployment

Suitable for

Small businesses

Does not have the capacity to support large enterprise customers

G2 rating

4.5/5

Compliance

None


Landbot

Landbot features

AI capabilities

Does not have a proprietary NLP engine. Uses Dialogflow

Languages

Only English

Live chat

Available

Voice bots

No

Bot training

Does not allow training via cognitive search

Chat channels

Website

WhatsApp

Third-party apps (via APIs)

OneView Inbox

No

Deployment options

Cloud deployment

Web-based deployment

Suitable for

Small Businesses 

Hospital & Healthcare

G2 rating

4.7/5

Compliance

GDPR Compliant


Haptik

Haptik features

AI capabilities

Industry specific AI

Language detection

Languages

English

Live chat

Available

Voice bots

Yes

Bot training

Does not allow training via cognitive search

Chat channels

IVR

Messenger

WhatsApp

SMS

GBM

SDKs

Apple Business Chat


OneView Inbox

No

Deployment options

Cloud, SAAS, Web based

Suitable for

Service businesses based in India

G2 rating

4.5/5

Compliance

GDPR Compliant

ISO 27001


Intercom

Intercom features

AI capabilities

NLP

Languages

33 languages

Live chat

Yes, with conversation routing

Voice bots

Yes

Bot training

Does not allow training via cognitive search

Chat channels

GBM

Instagram

WhatsApp

RCS business messaging

OneView Inbox

Yes 

Deployment options

Cloud deployment

Web-based deployment

Suitable for

Enterprise SaaS companies

G2 rating

4.4/5

Compliance

SOC 2 

EU-US Privacy Shield 

CSA 

HIPAA 

ISO 27001 

SSO & 2FA


Zendesk

Zendesk features

AI capabilities

Third-party NLU available to integrate with the chatbots

Languages

41 languages

Live chat

Yes, with group messaging

Voice bots

Yes

Bot training

Does not allow training via cognitive search

Chat channels

Whatsapp

Messenger

Line

Instagram

Microsoft teams 

SMS

GBM

Twitter 

IVR


OneView Inbox

Yes

Deployment options

Cloud, SAAS, Web based

Suitable for

Retail

Computer software and IT industry

Large enterprises based in USA

G2 rating

4.3/5

Compliance

SOC 2 Type II
ISO 27001:2013
ISO 27018:2014
FedRAMP LI-SaaS
PCI-DSS
HIPAA
HDS


Twilio

Twilio features

AI capabilities

Keyword-based automated responses

Languages

40+ languages

Live chat

Live chat with routing and video calling

Voice bots

No

Bot training

Does not allow training via cognitive search

Chat channels

Website

WhatsApp

Mobile apps

OneView Inbox

No

Deployment options

Cloud, SAAS, Web based

On-Premise

Suitable for

FinTech and logistics

G2 rating

4.4/5

Compliance

ISO/IEC 27001

CSA

ISO 27018

ISO 27017

HIPAA

AICPA SOC 2

GDPR


Verloop

Verloop features

AI capabilities

NLP

Languages

15 languages

Live chat

Available with real-time monitoring

Voice bots

No

Bot training

Through FAQs.

Does not support cognitive search

Chat channels

Website

Mobile App

WhatsApp

Facebook Messenger

Instagram

OneView Inbox

No

Deployment options

Cloud, SAAS, Web based

Suitable for

Banking, travel, and real estate

G2 rating

4.7/5

Compliance

PII

GDPR

ISO 27001

ISO 9000


Tidio

Tidio features

AI capabilities

NLP

Languages

6 languages

Live chat

Available

Voice bots

No

Bot training

Training via FAQs

Does not support training via cognitive search

Chat channels

Facebook Messenger

Email

Instagram

OneView Inbox

Yes

Deployment options

Cloud, SAAS, Web based

Suitable for

eCommerce

G2 rating

4.7/5

Compliance

None


Choosing the best chatbot platform

When you choose a chatbot platform for your business, you need to make susire that it supports intelligent chatbots that can engage all your customers across all your regions in their own language. 

The bots you build on this platform should be able to be deployed on all the messaging channels that your customers prefer using - especially channels like WhatsApp and Instagram.

It should be easy for you to train your bots as your customers’ needs evolve, and you need to be able to use live chat with contextual routing for complex customer queries. And if you’re going to use live chat, you need to have a OneView Inbox with your customer conversations across multiple channels stitched together.

Your bot should also play well and integrate with your existing sales, marketing, and support software and systems, and comply with privacy and security standards.

That’s just a few of the reasons why we say that Engati is the best chatbot platform on the market.

Try Engati for yourself now!

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

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