Top 12 live chat features

chatbot whatsapp-chatbot facebook
Omni channel Conversations

Omni channel Conversations

Attend to, manage and personalise customer conversations across 14+ channels

multilingual bot

One-view Inbox

Manage multi-lingual conversations across numerous customers in a one-view box

integrations

Advanced Routing

Reduce response time and improve CSAT with advanced skill-based live chat routing

integrations

Real-time administration

Takeover conversation, manage queues, schedule work hours and holidays, monitor agent availability and conversations

integrations

Extensible Integrations

Leverage our live chat software’s advanced integration framework with standard apps along with support for JSON Rest APIs

Analytics

Rich Analytics

Dashboards that measure and report on team performance, customer satisfaction and SLA

NLP

e.Sense Proprierty NLP

Proprietary optimized machine learning based NLP with advanced Intent & Entity Recognitions

conversational AI

Conversation Flow Builder

Best in the business. Building conversation flows is now as easy as drawing user journeys

deployement models

Deployment Models

Flexible deployment models - Public Cloud, On Premise/Private Cloud and even Hybrid

mobile SDKs

Mobile SDKs

Enhance your mobile app reach with the extension of conversational intelligence using Engati’s Mobile SDKs for iOS & Android

Enhance your mobile app reach with the extension of conversational intelligence using Engati’s Mobile SDKs for iOS & Android

multilingual bot

Exhaustive UI customization

Build best in class user experience with multiple customisations and brand the web chat widget as per your needs

multilingual bot

Multilingual

Converse and engage in self service automation in over 50+ languages