<!-- JSON-LD markup generated by Google Structured Data Markup Helper. --><script type="application/ld+json">[ {  "@context" : "http://schema.org",  "@type" : "Article",  "name" : "Conversation as a Service (CaaS)",  "articleSection" : "What is Conversation as a Service?",  "articleBody" : "Conversation as a Service (CaaS) provides all of the above by deploying executives for different purposes such as FAQs, lead generation, handling queries, etc, who give one-on-one real-time conversations with website visitors via <A href=\"https://www.engati.com/chatbot\" target=\"_blank\">Chatbot</A> and <A href=\"https://www.engati.com/live-chat\" target=\"_blank\">Live chat</A> software.",  "url" : "https://www.engati.com/glossary/conversation-as-a-service-caas"}, {  "@context" : "http://schema.org",  "@type" : "Article",  "name" : "Conversation as a Service (CaaS)",  "articleSection" : "What is a CaaS software?",  "articleBody" : "A CaaS software helps an organization to initiate conversations with the people visiting their website or other pages where they are available",  "url" : "https://www.engati.com/glossary/conversation-as-a-service-caas"}, {  "@context" : "http://schema.org",  "@type" : "Article",  "name" : "Conversation as a Service (CaaS)",  "articleSection" : "What is an example of a CaaS software?",  "articleBody" : "Two great examples of CaaS Softwares are <A href=\"https://www.engati.com/blog/live-chat-for-lead-generation\" target=\"_blank\">Live Chat</A> and <A href=\"https://www.engati.com/blog/create-a-good-chatbot\" target=\"_blank\">Chatbots</A>. Chatbots are <A href=\"https://www.engati.com/blog/the-ultimate-digital-personal-assistant-for-you\" target=\"_blank\">digital assistants</A> that stimulate engaging conversations with the help of pre-loaded data on them, while Live chat allows customers to talk to agents in real-time. <A href=\"https://www.engati.com/\" target=\"_blank\">Engati</A> provides you both Live Chat and Chatbot services",  "url" : "https://www.engati.com/glossary/conversation-as-a-service-caas"} ]</script>

Conversation as a Service (CaaS)

1. What is Conversation as a Service?

Conversation as a Service (CaaS) came into the spotlight when businesses wanted a chatbot software that is handled on the backend by human executives. They looked out for a chatbot solution that would converse with their customers just like their store sales representative would. The other uses expected were - to provide 24x7 assistance, instant responses to queries, and more. 

Conversation as a Service (CaaS) provides all of the above by deploying executives for different purposes such as FAQs, lead generation, handling queries, etc, who give one-on-one real-time conversations with website visitors via Chatbot and Live chat software. 

Conversation as a Service (CaaS) user executives attempt a friendly and professional conversation with website visitors and guide and direct them towards the website’s objective.

2. What is a CaaS software?

A CaaS software helps an organization to initiate conversations with the people visiting their website or other pages where they are available. The tool is helpful for functions like lead generation, sorting queries, etc. hence making conversing with people easier, quicker, and more informative, leading to higher customer retention and higher engagements.


3. What is an example of a CaaS software?

Two great examples of CaaS Softwares are Live Chat and Chatbots. Chatbots are digital assistants that stimulate engaging conversations with the help of pre-loaded data on them, while Live chat allows customers to talk to agents in real-time. Engati provides you both Live Chat and Chatbot services.

About Engati

Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

So, are you ready to create unbelievably smooth experiences?

Check us out!