Future of CX

Why you need Customer Success

Kristen Hayer
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Kristen Hayer

Kristen Hayer is the Founder & CEO of The Success League.

She believes Customer Success must be at the heart of any business and has been building and leading award-winning sales, marketing and customer success teams, primarily for technology organizations for over 20 years.

Which led her to build The Success League, whose aim is to help companies build great Customer Success teams.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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